Why is it as soon as a buyer has a problem some people assume they are scamming, a 92 rating isn't exactly a ringing endorsement. To be fair this buyer started off not wanting to share too many details and only did when pressed for info, doesn't sound like a scammer to me. It could be entirely possible the vendor fucked up, they admitted to grinding the product in a coffee grinder AFTER the buyer said it smelled/looked like coffee not before, quite a coincidence wouldn't you say?? Take it to resolution and state your claim and let SR decide.