This is a PERFECT example of what to do when there is a problem with a vendor. Be cool and inform them. Don't run to the principal right away. I am glad you did and it was/will be handled. Though I think Vendors should not make mistakes the fact is we will. But I do not think ANY vendor or should I say any good vendor does it on purpose. It would be bad business. And like you said...I guess there is a reason he has a 100. If you choose a great vendor then you will get a great outcome. Glad your happy.