Silk Road forums
Support => Technical support => Topic started by: DigitalAlch on May 07, 2012, 11:52 am
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Because of the sheer number of post we are getting on PINS I'm going to give the forum a run down. (Then a rub down, cause the forum seems tense)
Basically if you forgot, didn't set it when registering, ate the paper you wrote it on, just took 1/2 G of MDMA, got struck with amnesia, or just messed it up guessing a few too many times, the response will be the same thing:
"Sorry you have to wait 7 days from having the PIN RESET message" at which point you reply to the message (7 days have passed mind you) and the holly jolly customer support rep will reset your pin, at which point you log out and back in to be asked to set a new PIN.
Doesn't matter if you are a vendor, a buyer, or a minotaur. Same rules.
Why? This is too keep phishers from just resetting your info. By giving 7 days, there are 7 days in which you folks can be like "Hey I can't get in my account, what gives????" Thereby allowing us to sort out who owns the account.
We do it cause we love. Quit sending so much hate to the customer support, or the holly jolly rep will start a naughty and nice list like santa :P No, not really, but it would make them allot happier.
Thanks folks,
Digi
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Ah thank you for formally addressing this :)
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I think there is something seriously wrong with the PIN thing. I don't want to spread FUD, but...
I have had a working PIN for a couple months now, copied/pasted from a password manager at the time of creation, so I know there was no error on my part....besides, like I said it has been working up until the time I try to transfer Bitcoin to someone this week. I stopped trying BEFORE locking it out.
If you ask me, there is a serious problem with SR. This needs to be resolved ASAP, and SR needs to let the communtity know WTF. Either there is database corruption somewhere, or someone at SR is playing games with our Bitcoin.
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I think there is something seriously wrong with the PIN thing. I don't want to spread FUD, but...
I have had a working PIN for a couple months now, copied/pasted from a password manager at the time of creation, so I know there was no error on my part....besides, like I said it has been working up until the time I try to transfer Bitcoin to someone this week. I stopped trying BEFORE locking it out.
If you ask me, there is a serious problem with SR. This needs to be resolved ASAP, and SR needs to let the communtity know WTF. Either there is database corruption somewhere, or someone at SR is playing games with our Bitcoin.
its you, the majority of people have no issues at all with pin use something that you can remember!
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SR graciously reset mine early, but mine was one of the pre-PIN accounts so I never was setup with one. But my PGP is also on file so I could at least prove who I was.
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I think there is something seriously wrong with the PIN thing. I don't want to spread FUD, but...
I have had a working PIN for a couple months now, copied/pasted from a password manager at the time of creation, so I know there was no error on my part....besides, like I said it has been working up until the time I try to transfer Bitcoin to someone this week. I stopped trying BEFORE locking it out.
If you ask me, there is a serious problem with SR. This needs to be resolved ASAP, and SR needs to let the communtity know WTF. Either there is database corruption somewhere, or someone at SR is playing games with our Bitcoin.
its you, the majority of people have no issues at all with pin use something that you can remember!
say what you will, like I said:
It was copied, pasted from my password wallet at the time of creation to avoid error.
Although stored there, I created it, and I DO remember it, quite well.
I have used the same one successfully on TWO other orders.
It stopped working within the past week, and I stopped trying BEFORE locking it out.
No offense, but I know damn well what my PIN is. I have not changed it, and my CAPS lock ain't on. I'm telling you....there is something wrong.
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I'm pretty sure I've got my pin down too. It's basically a generic pin that I use for all my stuff. Tried it 5 times and now my pin is locked. Is there any way at all to go around reducing the whole wait? I could deposit more BTCs into the account to prove that it's mine or something. There are some orders I need to rush out.
Thanks for your kind time.
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I'm going to re-iterate this because no changes to rules does not seem to be clear to some. No.
No it can't be reset it early for any reason, ever.
Sorry folks, it's how it's set up, both technologically speaking and as far as rules go.
~Digi
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Thank you DigitalAlch for your time. I don't mean to be a pain, I just wanted to go on record noting what I think is a problem. If there truly is a problem then others will see the posts and come forward with similar complaints. I have already heard complaints from others. I too thought it was user error until it happened to me. Database problems do happen. If SR gets enough complaints like mine, this should be looked into.
Thanks again.
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This is very very stupid. When I registered for SR, it did not ask me for a pin. But when I tried to buy something on it after a few months today it did.
So in case a particular account does not have a pin, the correct implementation would be to let the user set the pin ! Rather than make him wait for 7 days ! Its my fucking account, and you are penalizing me because I did not set something that you did not ask me for ! What is my fault? Why the hell am I being penalized?
I just transferred 40 btc in my acc, and if i had known about this crappy pin thing, I would have had created another account to buy stuff. Now i am stuck with btc in my account, putting me at the mercy of btc fluctuations. This is a very stupid and pathetic decision.
EDIT: My bad , and sincerest apologies. I did set up a PIN, and its not a 'PIN' , its a 'transaction password' !
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I was told to wait 5 days, then reply to the msg from SR. I have now waited 6, PLUS its been almost 24 hours, and I have sent two more messages, NONE of which have received a response.
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Here I am AGAIN. Got a message yesterday that I should logout and log back in to reset my PIN.
THIS DIDN'T WORK. IM NOT BEING PROMPTED FOR ANYTHING AND NO ONE HAS RESPONDED TO MY MESSAGES FROM YESTERDAY.
It's really nice that SR is trying to do something to stop phishing, but if they are going to do it this way, they need to be a hell of a lot more responsive, and handle things expeditiously. I'm now heading into a second week, with no access to my bitcoin.
If SR did do something, it didn't work, and further supports my position: there is something wrong with the PIN system or the site.
If SR didn't do anything, THEN SOMEBODY NEEDS TO LOOK INTO IT, BECAUSE APPARENTLY MY MESSAGES AND POSTS ARE BEING IGNORED.
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Really? We answer almost 600 messages a day in the order the were received.
Chill the hell out, you'll be able to buy drugs soon :P
~Digi
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I would be a bit more patient with this if:
I could honestly say this was my fault. I swear upon my ma's grave I know my PIN. I'd gladly eat crow for my mistake, I'm just that kind of guy.
I got a little bit more communication. keep in mind I was told five days and not seven, so I don't think I'm completely in the wrong to be a little testy now that we're on day eight.
I know issues are hard on you guys. I can empathize. Even you telling me to chill the hell out is a welcome change. Not what I want to hear but at least I know you've seen my complaint. Besides SR deserves my praise as well as my criticism.
And c'mon man, don't pigeon hole me as some dope hungry nut; it's about more than that. I'm cut off completely from my coin.
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Problem should be solved :)
They were letting you do it 5 days, which was them being nice. It ended up taking 8 days, the normal amount someone waits, sorry for the delay though.
Guys we answer as they are received, if it's taking longer than usual it's because we're wrapped up helping people on our way to you.
We're working on tools to expedite the process so this isn't the situation much longer, but please bear with us until then.
@kilomonster - If there's any more issue let me know, I'll take care of it. Sorry for the delay, thanks for the suggestions.
~Digi
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Of course people are going to be annoyed if their drug supply is interfered with, especially if you tell them it's because they're absent minded pill heads who can't use a keyboard properly. If I was annoyed, it would be because the response was to blame the users, when they're the ones suffering from BTC fluctuations and other factors.
This is the first contact I have had with the staff so I'm not in a position to really complain about the support, but it would have been nice to be told that there was nothing that could be done from the get go, rather than have to keep checking the forum hoping that it was fixed. I've only just ran out my PIN attempts, since I honestly didn't expect this to take so long to be addressed.
There is a problem with the PIN system, not the users cognitive abilities.
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Whooohooo! Now working! Something else strange did happen though, after I got it reset and took care of my business, I didn't log in again for another 12 hours or so, and when I did all of the sudden I was right back to the PIN RESET prompt page! o.O.....to me this looks like the issues seen where ther are two or more redundant databases that didn't complete sync, or one failed over to a secondary backup that contained the data from the original PIN reset that never made it to me, now resurrected because the sync between redundant copies was reestablished. Who knows if I'm right, just saying it looks more consistent with something fixing itself which is a good thing. If SR Uses this type of redundant conig, I could have been victim of a dreaded RAID level 5 write hole or something. Who knows I'm just feel more secure that it's a design symptom and not someone screwing with my coin. Now on to that buzz thing...it's too late to get an order this weekend so if things go smooth from here, I'll be fucked up as a pinwheel in a Mexican hooker's ass by mid week lol
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Just throwing this out there but my PIN also did not work. I created a file that would hold all of my passwords, and I copied it from that. There is absolutely no reason it should not have worked. Since other people said they also did this, maybe there's something blocking copy&pasting for PINs? I have no idea, but either way, I definitely think there must be some sort of bug or error or feature causing interference, because like the other person, there's no way I messed this up.
Kind of sucks you have to wait 7 days as well. I understand it, and I don't mean to complain, although I'd be lying if I said it wasn't frustrating that after finally getting my bitcoins onto my account (which required a few hours work) the purchase just gets blocked anyway. But I guess if something could be done that was safe to speed it up, it would have been, so whatever, i'll live.
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Have read the forum and don't doubt the sincerity of SR but my experience of bit coin in the last few months has seen a pattern developing. With two exchanges and now SR. That is; account works fine, in one case an exchange account I had had for over a year, then boom one day I can't access the account. There is an always an earnest message from admin about security and I can't access my money. I have never ever used a PIN for purchases. I know it was required for withdrawals but I don't intend that so I ignored it. I repeat I have never used the PIN for purchases. I had a huge argument with one exchange who wanted ID before releasing the account!! As usual I had the response that I should have checked the terms and conditions before depositing. What business requires its long standing customers to check the terms and conditions before every transaction just in case the service provider has unilaterally changed the terms and conditions. In the case of the exchanges I just gave up and wrote off my deposits. Now it has happened with SR In each case the amounts of money were not great but the result is the same, I am without my coin and someone else has it. Do I write off SR now? Sequere pecuniam.
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How does someone else have your coin if it's sitting in your account awaiting a PIN reset?
They've implemented this awhile ago, so either you haven't been buying lately or your account was bugged to begin with if you haven't been asked for a pin when doing transactions.
I've been transferring BTC to several others and made some purchases today, and it works.... though I don't copy and paste my shit, I just type it in. Hell, I don't even tab between boxes when I log into SR due to a higher rate of login failures when I do that, and I'm sure I'm typing my l/p/captcha properly.
It sucks to not have access to your stuff, but it seems the copy/paste thing isn't working out for at least a couple of you.
Kilo: It could be that digitalarch changed your stuff so you could do a pin reset, and then later another admin finally found your email requesting help. That would explain the double-reset.
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So I've got pretty much the same problem.
I joined almost a year ago, and ordered something shortly after. When I joined, there was no PIN option.
I haven't ordered since then, so now when I try to order, it says I need to enter my PIN, except that I don't have one.
Help?
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My pin is NOT working and I know what my pin is! There was def no mistake about it here. I have 1 attempt left. How do I go about getting this fixed so I can place my orders?
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There isn't much point asking what to do when you have already been told you can reset it in 7 days. Just have to wait.
I can't remember ever having set a PIN either but it's been a few months since I made a purchase. It sucks having to wait a week but I'll get over it.
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Well it doesn't hurt to try and get the process going earlier : ) Also, the message you get for the pin reset. That does not open for 7 days then, correct? Thanks.
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Because of the sheer number of post we are getting on PINS I'm going to give the forum a run down. (Then a rub down, cause the forum seems tense)
Basically if you forgot, didn't set it when registering, ate the paper you wrote it on, just took 1/2 G of MDMA, got struck with amnesia, or just messed it up guessing a few too many times, the response will be the same thing:
"Sorry you have to wait 7 days from having the PIN RESET message" at which point you reply to the message (7 days have passed mind you) and the holly jolly customer support rep will reset your pin, at which point you log out and back in to be asked to set a new PIN.
Doesn't matter if you are a vendor, a buyer, or a minotaur. Same rules.
Why? This is too keep phishers from just resetting your info. By giving 7 days, there are 7 days in which you folks can be like "Hey I can't get in my account, what gives????" Thereby allowing us to sort out who owns the account.
We do it cause we love. Quit sending so much hate to the customer support, or the holly jolly rep will start a naughty and nice list like santa :P No, not really, but it would make them allot happier.
Thanks folks,
Digi
haha great post digi ya do make me smile sometimes :)
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Its been 8 days and still no word on my new pin and i have logged out and logged back in and it also seems my replies for my pin havent even been opened yet....? Any word?
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Sometimes they get back up, give them a chance. I think it's only one or two people answering ALL the message for the site :P
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Hello
My PIN's ran down. 7 days passed by, new PIN isn't sent to me. 13 days passed by,, still no new PIN and SR supports ignores my inquiries.
Please do something with it!
My login on the site is the same.
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I replyed to the message after 7 days and my pin was reset within 10 minutes. Guess I must have gotton lucky that there was someone checking messages just then.
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I replyed to the message after 7 days and my pin was reset within 10 minutes. Guess I must have gotton lucky that there was someone checking messages just then.
Glad to hear! I was getting a bit scared when I read about the 13 days above. Thanks for reassurance :)
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Thanks for the information on the pins stuff. Very helpful.
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Its been 8 days and still no word on my new pin and i have logged out and logged back in and it also seems my replies for my pin havent even been opened yet....? Any word?
Same here. 8 days and no word. Sent three separate messages inquiring on what the deal is, but all's quite. I'd really like to make some purchases and happily waited the (grueling) 7 days. Now I'm getting antsy.
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Hey administrator DigitalAlch , man i have been waiting on my pin reset but even after seven days and messaging support i didnt get no response.Can you look in to and have my pin reset.My username for SR is the same one rccola86 .Thanks man i would really appreciate it if you can help me .
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Im also in the same situation as the above poster, was happy to wait the 7 days but am kind of getting annoyed as it is now well past 8 and my messages are still unread. This has put me in a really hard to manage situation, and the longer it ticks over without me being able to make the order the worse it will end up being. (Im sure some of you have been in my boat, literally depending on getting an order through due to addictions and such). I mean, at this point its the delay is still understandable but it is getting really close for me now: SR Admins, i love what you do for us but PLEASE RESET MY PIN, please, please please.
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My 'DO NOT DELETE THIS MESSAGE:PIN RESET' mail is 11 days old now. I tried contacting support yesterday to get it reset and have gotten no response.
It's my second time getting locked out in a row - I'm a casual SR user, one time a month, and forgot it last time as well. This time I logged on a week or so before I knew I would want to order and tried to reset it, to test if I had indeed forgotten it, so, if I had forgotten it, I could have it when I want to purchase. Now, I've got my coins in my account, but, SR Support is not responding to my mails at all.
Also, there is an oddity concerning the 'DO NOT DELETE...' message this time: No matter how I try, it always displays it as 'unread' I've seen the message multiple times - I just click on SR Support on the messages page and it takes me to the stream of our conversations, but, my inbox still shows a (1) for the message and it is still in bold in my box. Also, when I click on 'read' to the right of the message title in my inbox, it simply reloads my inbox.
So, I am a little concerned my inbox is buggy and am wondering if SR Support is even getting my messages.
Any help/suggestions are appreciated. Right now, my coins are locked in my account and I'd really like to place an order.
Thanks for reading.
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My 'DO NOT DELETE THIS MESSAGE:PIN RESET' mail is 11 days old now. I tried contacting support yesterday to get it reset and have gotten no response.
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Also, there is an oddity concerning the 'DO NOT DELETE...' message this time: No matter how I try, it always displays it as 'unread' I've seen the message multiple times - I just click on SR Support on the messages page and it takes me to the stream of our conversations, but, my inbox still shows a (1) for the message and it is still in bold in my box. Also, when I click on 'read' to the right of the message title in my inbox, it simply reloads my inbox.
So, I am a little concerned my inbox is buggy and am wondering if SR Support is even getting my messages.
Any help/suggestions are appreciated. Right now, my coins are locked in my account and I'd really like to place an order.
Thanks for reading.
Hey BettyGu, i believe the 'unread' in the "Contact Us" screen actually refers to whether or not the silk road admins have read the message. For instance, my last two messages to SR Support come up with unread next to them, which leads me to believe no one has read my transmissions since they last told me to wait and whatnot. Its been about 9 days for me, and i really really need to make this order as soon as possible. Plus, having coins even in small amounts just sitting in my SR Wallet makes me anxious. All of this security for us stuff is all good, but what happens if our bitcoins get lost/stolen because our security system was stopping us moving them along in a prompt fashion. 7 Days is fine guys, but asking us to leave our currency floating on the internet for longer than that is asking a bit much - if this system is going to work it needs to be prompt. If the above posters are anything like me, they are literally pulling their hair out with uncertainty and the feeling of wanting to log on every 10 seconds to check if they can finally get their order off. Also, after hearing that the above poster has waited 11 days total im passed the point of giving the benefit of the doubt, this is just ludicrous. The security needs to work promptly/properly or it is putting us at risk in different ways - is it worth it? I personally dont know, but:
I do know that if anybodies bitcoins get somehow stolen/lost/anything during the overtime on their PIN reset, they are going to be very angry and feel very cheated. For this reason alone i would think that it should be a prerequisite for this system to be almost automatic, or at the very least monitored to such a frequency that there is never more than 6 hours overtime.
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It's now Been 7 days for me and nothing has happened. i think this system needs to be cleaned up.
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Could the above posters/any new posters please direct your new posts/copy old posts to the new thread ive made in the master Technical Support Forum Titled "Waiting 9 - 12 days for our PINS to be reset, Not good enough."
Im hoping by bringing this issue more to the forefront of the Technical Support forum we may get the notice/response we deserve. We all have money hanging around overtime here and it is starting to get ridiculous, if it was 7 days till reset -accurate- then it would be no issue but this is just out of control. By my count one of the above posters is at around 12 - 13 days waiting now - this really makes me scared for my own situation, the idea of waiting two or three more days for this seemingly routine level of maintenance to occur makes my head fucking explode. I appreciate everything SR is doing and has done for us, but i wonder have they gone too overboard with this PIN system - or maybe just implemented it without the proper workforce to support it? Anyway, ill be looking forward to an explanation from the SR Admins because there must be a reason why our Support Tickets are unread even though we are in overtime for PIN reset, in some instances by 4 or more days. There -must- be an explanation. I really really hope there's an explanation.. Please give us an explanation!
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I don't mean to pile on but I was sure that I knew my pin. ¨Unless I miss-typed my pin in the exact same way twice. But it's now been reset. I just hope that I don't have to wait longer than seven days.
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I didn't know about no pins :( Was I supposed to have entered one when I made my account? Do I need them for anything, I haven't even put bitcoins in my account yet.
Do I wait till I have bitcoins in there and then attempt to withdrawl them using a made-up pin until it resets? Then I have to wait seven days and I'll be asked to make a new pin or will it tell me my new pin?
Thanks!
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I didn't know about no pins :( Was I supposed to have entered one when I made my account? Do I need them for anything, I haven't even put bitcoins in my account yet.
Do I wait till I have bitcoins in there and then attempt to withdrawl them using a made-up pin until it resets? Then I have to wait seven days and I'll be asked to make a new pin or will it tell me my new pin?
Thanks!
you need your pin to buy/transfer/withdraw if you cant remember setting one make a new account cos if you add coins to an account that you dont know the pin to they will be trapped for a number of days (think its 7) dont add coins unless you know your pin :)
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I thought I knew my pin. I must have typed it incorrectly when adding it to my Password Vault... hmm.. I really thought I knew it.. Im not complaining or anything; Its only been a few hours since I realized that I didn't know my pin ( :P ) .. but it doesn't seem to hurt to mention that the pin problem is affecting another user.
I will check back in seven days to see if the issue has been resolved. I will update you all.
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I didn't know about no pins :( Was I supposed to have entered one when I made my account? Do I need them for anything, I haven't even put bitcoins in my account yet.
Do I wait till I have bitcoins in there and then attempt to withdrawl them using a made-up pin until it resets? Then I have to wait seven days and I'll be asked to make a new pin or will it tell me my new pin?
Thanks!
you need your pin to buy/transfer/withdraw if you cant remember setting one make a new account cos if you add coins to an account that you dont know the pin to they will be trapped for a number of days (think its 7) dont add coins unless you know your pin :)
Oh wow! Luckily you told me, thank you!
I noticed on sign up there weren't words saying PIN, at least not that I recall. Maybe it's because I'm using Windows 7 or something.
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Also, there is an oddity concerning the 'DO NOT DELETE...' message this time: No matter how I try, it always displays it as 'unread' I've seen the message multiple times - I just click on SR Support on the messages page and it takes me to the stream of our conversations, but, my inbox still shows a (1) for the message and it is still in bold in my box. Also, when I click on 'read' to the right of the message title in my inbox, it simply reloads my inbox.
So, I am a little concerned my inbox is buggy and am wondering if SR Support is even getting my messages.
Exactly. Is it the same case with everyone? Not being able to read the message I couldn't reply to it in regular way. So first I tried bulk reply, but today I noticed there's nothing in my sent(box). So yeah, I just tried the other way; my message appeared in sent, after a few minutes I logged out and in again. And what? Messages(0), under settings there's nothing about pin resetting, just regular change pin (old/new/repeat).
It's very confusing, do I have to wait longer? Or is something actually broken and I just didn't receive my resetting form? :/
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Geeze, I hope I never have issues with my PIN. Would put me outta business!
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So is this system still managed manually? I sent off my message a while ago and nothing has changed so far. It would be nice to have specifics on how long it should take or whether it's done automatically and something has gone wrong with mine.
Edit: It's obviously not automatic upon reaching the seventh day, but it was reset within twelve hours which was fairly fast considering all the questions that support are constantly being barraged with.
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I just made an account, used a pin i know by heart, wrote it down and everything. I go to make my first buy and get locked out. Am I an idiot or what the hell happened?
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I NEED MY PIN UNLOCKED ASAP
I've floated all my suppliers for the week wait. I'm nearly broke and am leaving for vacation Thursday morning.
I kept vending out of pocket for the entire week keeping commissions coming in for the road. I NEED TO GET TO MY MONEY NOW, PLEASE HELP
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hey dont know whats going on but cant get into my account i havnt changed my pasword put 47 coins in last night wokeup to spend them and saying login failed try again please help as thats all the money i have not turning out to good experience i have proof i put coins in that account what do i do or is it just bad luck
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My pin didnt work and they reset it but idk what the reset pin is and sr support won't respond with my new pin.
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I don't mean to pile on but I was sure that I knew my pin. ¨Unless I miss-typed my pin in the exact same way twice. But it's now been reset. I just hope that I don't have to wait longer than seven days.
This has happened to me now twice. THERE IS DEFINITELY A BUG IN SR THAT LOSES PEOPLES PINS. PLEASE FIX THIS AND QUICKLY ACCOMMODATE USERS THAT ARE NEGATIVELY AFFECTED BY IT!!!!! >:( >:( >:( >:( >:( >:( >:( >:( >:(
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I think there is something seriously wrong with the PIN thing. I don't want to spread FUD, but...
its you, the majority of people have no issues at all with pin use something that you can remember!
No it's not. It's SR. There is a bug. Please fix the damn thing. Thanks!
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Im having the same problem and i knew my pin and ordered b4 with it. Its been over a week now and i wan my coins :-\
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Another user here who DEFINITELY used the correct PIN to be told 'incorrect PIN'.
looks to me like there is a PIN problem which needs to be addressed...
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SR has resolved my pin problem i hope the same for the rest of u
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I know for a fact I was entering my correct PIN and I still got locked out. Has this happened to anybody before? Has my account been compromised? That's fucking bullshit I have to wait a week as in the middle of placing an order.
i was like wtf when i got locked out of my coins because i used a pin i know my heart and i know its the correct pin cause i use same pin for both sr and the amoury(now there different) but before i was locked out there were the same. I know i might be an idiot or something but fuck how can my pin suddenly not be the same as i first created the account. NEED A PIN RESET BEFORE BITCOINS START TO GO DOWN!! FFS IF IT GOES DOWN I LOSE MONEY!
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Just a suggestion from all of us whiney people who have been locked out of our pins, created accounts before pins, and know how to copy/paste from something like Keepass, can we PLEASE make the PIN optional? Screw it. If my account is compromised, I will just change my password. If I'm phished, bravo for the phisher. It's really hard to phish a hidden site only accessible by typing in the address manually every time. I like the old SR much better. Back when I could sort by price... Now I have a lot locked in an account because I typed in my PIN "wrong" 4 times and tried it blank once. On top of that, I just transferred all of my BTC to my account so I could do a custome order with someone who I ordered from the week before (Without using a PIN, In fact, I've never used a PIN) and they've been patiently waiting for me to do this order because I already had to wait for Dwolla and Mt. Gox. Seriously. By the time I get to make this order, assuming it's after 7 days, this seller will have been waiting with this custom order for almost 2 weeks. And to me, that's a lot of fluctuation in the BTC market.
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I understand what your saying on this, But I must say, I locked my PIN up and I replied immediately (without waiting 7 days) and they reset it within 5 hours.
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lucky you! did the message say read or unread when it was in your inbox? mine always says unread so idk if they even opened my message =/
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WAAAAAHHHHHH, forgot my pin making first order, and thought "reply in seven days" to mean within seven days :'(.
I also had a problem too, by pressing the read button it loads but stays on the message box screen unless I click on the sender (SR SUPPORT in this case).
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I'm having similar issues to almost everyone else that has posted. I can't even open the message from SR Support to even reply to it, and when I send a message directly to support it goes unread (17 hours thus far). Just a little help would be nice. Not sayin, but I'm just sayin.
EDIT: All set now. Cheers, SR!
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Considering the criminal element that SR attracts PINS are 100% necessary. +1 SR great job on using pins!
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Thanks to ever reset my pin :).
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fuckkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk i just got my pin reset by looking at the wrong sheet of paper on my last attempt. i have the original pin now is there any way to get around the 7 day reset now that its been started?
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fuckkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk i just got my pin reset by looking at the wrong sheet of paper on my last attempt. i have the original pin now is there any way to get around the 7 day reset now that its been started?
Unfortunately as stated by the OP, rules are rules, and you now have to wait at least 7 days for the reset process to continue. Sorry bro. You've only got two more days anyway.
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The reason why i post here is probably obvious, I simply can't forgive myself that I haven't bothered writing downy my PIN, now it caused me awful lot of trouble. I hoped to place an order, but now I have to wait which pretty much ruined my holiday plans.
Anyway, I'd like to ask if there is at least slight chance that my PIN will be reset in less than those annoying 7 days or has anyone been that lucky. I tried contacting the support, but as far as I can see they are pretty stubborn
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Yah I'm in the same boat, hoping to get an order in to have for a fest but oh well. at least they're trying to look out for account phishing :D
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I mean, do any of you guys have Credit/Debit Cards IRL? How can you not recall 4 numbers. I'll never understand.
I think if you forget your pin the 7day also allows you to take some time off the drugs.
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lolol I wish i could feel safe with a 4 digit pin, mine was 10 or 11 long i believe
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Similar case here, I do have credit and debit cards, but here my pin wasn't 4 diigits long. I know it's my fault, but I've set up my account long before I've decided to buy anything here. I would do very well, if there was at least a warning of some sort.
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Similar case here, I do have credit and debit cards, but here my pin wasn't 4 diigits long. I know it's my fault, but I've set up my account long before I've decided to buy anything here. I would do very well, if there was at least a warning of some sort.
lolol I wish i could feel safe with a 4 digit pin, mine was 10 or 11 long i believe
a lot of good thats done ... :'(
Mine is longer then 4 too, but I also dont forget mine.
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I have gone through a nightmare to get my account funded and make an order. Now I do not have my pin #. God I am so stupid, I contacted the SR team through the main site, please reply ASAP. Thank you
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I had the same exact issue with my PIN. Though , one mistake I did not make, as some *may* have, was to copy/paste my details. You cannot do so and expect mistakes not to happen. That is why you TYPE it in, and not be lazy and *ctrl+C* ... C'mon, its a few more strokes. 8) If that is not the case, I apologize. But the way it was worded sounded to me that some may have done so.
As for my PIN, as stated previously, it was tpyed in... and it was typed in properly. But meh, I am not typing this out to complain. Just making it known. Unless we are all half retarded? Could be. I think it would be foolish to not think that these things could happen. Oh, and I haven't read all pages. *does so now*
Forgot to add: I think it's pretty sad when people attempt, yes attempt, to belittle someone because they "clearly made an error". Because systems never fail, its always human, right? (And I mean no disrespect there, but it's annoying when people mock others for bringing to light an obvious issue. That is to say, arrogance.
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I have gone through a nightmare to get my account funded and make an order. Now I do not have my pin #. God I am so stupid, I contacted the SR team through the main site, please reply ASAP. Thank you
Before you lose it.... sit back and listen to some tunes, or whatever. Just do not think about it. I bet it comes back to you. Just don't try and guess it and muck it up.. unless that has already happened.
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Because of the sheer number of post we are getting on PINS I'm going to give the forum a run down. (Then a rub down, cause the forum seems tense)
Basically if you forgot, didn't set it when registering, ate the paper you wrote it on, just took 1/2 G of MDMA, got struck with amnesia, or just messed it up guessing a few too many times, the response will be the same thing:
"Sorry you have to wait 7 days from having the PIN RESET message" at which point you reply to the message (7 days have passed mind you) and the holly jolly customer support rep will reset your pin, at which point you log out and back in to be asked to set a new PIN.
Doesn't matter if you are a vendor, a buyer, or a minotaur. Same rules.
Why? This is too keep phishers from just resetting your info. By giving 7 days, there are 7 days in which you folks can be like "Hey I can't get in my account, what gives????" Thereby allowing us to sort out who owns the account.
We do it cause we love. Quit sending so much hate to the customer support, or the holly jolly rep will start a naughty and nice list like santa :P No, not really, but it would make them allot happier.
Thanks folks,
Digi
Hi digi I realised i couldnt remember my pic so i havent been locked out is there any possible way for a pin reset that would be less than 7days
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Hey guys,
i'm pretty sure my account was created before the PIN system came in. If it wasn't i definitely can't remember it. is the only way to reset the PIN by getting it wrong five times?? i did that deliberately 11 ago and got a DO NOT DELETE message from SR Support. Do i need to make further contact for them to Reset the PIN or is it done when someone from the support team gets to it?? For some reason I can't open that message anymore (I can open others) and i can't really remember what it says.
thanks guys
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I'm in the same boat as others. My PIN for whatever reason wasn't accepted as valid (even though it's the same PIN I always use, and I've made successful orders recently). I got the message telling me to respond in 7 days, even though I can't actually read it unless I click on the SRsupport username. I responded to the message on the 7th day, now going on the 9th day without a word back from SR. I get what SR is trying to do, and that's nice, but I really feel like something's not working right here. This is really hurting me as I have orders that I need to place. If I don't get this resolved by tomorrow I'll be pretty upset.
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Replied to the message after 7 days and its still marked as unread by support :(
EDIT: Got my reset thanks
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I'm having the same problem as a lot of people. Just need my PIN reset. I haven't received a message or anything else. Happy to wait the 7 days if need be.
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I've forgotten my PIN also...
I've tried 5 times and now I've received a message that I cannot read.
I'll be back in 7 days to reset my PIN if that's what it takes but I've just deposited quite a hefty amount of BTC into my account so I'm not happy, although I must say I'm relieved that PIN reset is possible, I got myself in quite a panic thinking I wouldn't be able to reset at all.
:-(
Not having a very good day!
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setup my acct and went to use it. said enter pid i did. of course i entered the same pin till it locked me out. now been waiting the 7 days. and no
SR support. all i did was fund the account. any help appreciated. thanks
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Got my PIN, thanks! :-)
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With respect, I have also got three possible PINS I might have used. I'm pretty sure I know the one I would have, in fact. It just flows from my fingers. Everything else about my account was me at security zero since no one else is going to use this site. I've tried all of these PINS. And tried them again. And now I've got a seven day wait without my money. It's not ideal, is it?
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Hello. I recently made an account on SR, and the short of it is that I'm basically stupid enough to not put down my PIN in a good place, and I tried to guess it until I ran out of attempts, and I now got the notification that I'm going to have to wait seven days. Is there any way this can be amended faster? I'm sorry, but I'm extremely stressed right now and I just want to get this taken care of in time for a concert I'm going to with some friends... Anything at all would be amazing. Hope to hear back soon.
Sorry to sound flustered, anxious, and maybe mad. I'm just having a horrible day and this... isn't helping..
Really? We answer almost 600 messages a day in the order the were received.
Chill the hell out, you'll be able to buy drugs soon :P
~Digi
It doesn't help when you have stress and anxiety problems like I do :/ But It's just the fact that it's 7 days where my money is just sitting there, and I can do absolutely nothing. This isn't exactly a good first buying experience either... Well, I haven't even got to the buying yet... But you get the point. Also, I was going to try to get a package by a specific date, and that's just not possible at all anymore if I have to wait 7 days, also adding to frustration.
Hello? Anything at all?
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I use the same Pin number for EVERYTHING! I know for a FACT that I did not lose or mistype my Pin but I am trying to purchase an item and it is saying Invalid Pin. I have 1 attempt remaining and I know it will reject me, i've entered the same number 4 times now. The whole reason I did all this work today to get bitcoins into my account was because time was a big issue, now I can't even cash out?? Can you guys PLEASE let me reset my pin, or fix it so the pin I made works?? I know this is a long shot, but this is really disappointing for me.. : /
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I am afraid to say I am absolutely sure there is a PIN glitch/problem on the SR!
I am now waiting for my 7 days to reset my PIN after being locked out. This will be the 3rd time I have had to do this (reset that is). I have given benefit of the doubt first 2 times but now I'm sure.
Since arriving on SR i have not changed the PIN number I use! It simply works sometimes and other times does not. I have tried logging in and out, waiting a day or many other combinations to get SR to accept what I am sure is the correct PIN. But with no success
Please don't get me wrong I think the PIN system in place is absolutely necessary. I think SR is a fantastic concept with great service that I only want to help improve.
Even if i have to continue to reset my PIN every purchase I will continue to use SR (it is worth it).
But I just thought I would add to the thread and share my experience in the interest of SR perhaps bringing some more light to the problem.
thanks,
Jale
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I am requesting a "passphrase" reset. It's my understanding that I contact the SR admin via email with acct info that I could only reveal. Am I pursuing it correctly, or is there a work around?
MM
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I am afraid to say I am absolutely sure there is a PIN glitch/problem on the SR!
I am now waiting for my 7 days to reset my PIN after being locked out. This will be the 3rd time I have had to do this (reset that is). I have given benefit of the doubt first 2 times but now I'm sure.
Since arriving on SR i have not changed the PIN number I use! It simply works sometimes and other times does not. I have tried logging in and out, waiting a day or many other combinations to get SR to accept what I am sure is the correct PIN. But with no success
Please don't get me wrong I think the PIN system in place is absolutely necessary. I think SR is a fantastic concept with great service that I only want to help improve.
Even if i have to continue to reset my PIN every purchase I will continue to use SR (it is worth it).
But I just thought I would add to the thread and share my experience in the interest of SR perhaps bringing some more light to the problem.
thanks,
Jale
I also know my PIN. This is the 2nd time I have been locked out. I dont get locked out of my bank or other drug forum accounts.
There is something gltichy about the reset and/or something wrong with how they are stored. I have no changed my PIN. Sometimes it works and sometimes it dont.
Would be nice for SR staff to acknowledge their inadequacies in this area - at the very least it seems people are waiting 9 days to receive a reset. SR is great and everything but how long can people say the same thing before Admins give a poo poo?
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This happened to me the other day aswell. I was certain I had not forgotten my pin. Hadnt 'seen this thread until now.
I assumed the problem was due to the new website ? I think the other day when I noticed the problem was the first time I had used the pin since the new site came abount.
I was abit worried perhaps someone had my passwd and changed my pin so its comforting to see this thread :P
Either way, the pin is working fine for me now since the reset.
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I am a new user and I just loaded bitcoins onto my account. That transaction is still pending, but I see that I may need a "pin" to complete my purchase. My username is the same as the one used here. I do not recall setting up a pin to begin with, so I have not recorded what it is. I honestly don't remember setting one up. Is there a new way to set one up? I cannot "change" my pin in the account settings without having the right one - but again, I have no recollection of setting one up. If I cannot set up my pin, what happens to my bitcoins once loaded if I can't now send them anywhere without a pin? This whole situation seems pretty odd.
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I am a new user and I just loaded bitcoins onto my account. That transaction is still pending, but I see that I may need a "pin" to complete my purchase. My username is the same as the one used here. I do not recall setting up a pin to begin with, so I have not recorded what it is. I honestly don't remember setting one up. Is there a new way to set one up? I cannot "change" my pin in the account settings without having the right one - but again, I have no recollection of setting one up. If I cannot set up my pin, what happens to my bitcoins once loaded if I can't now send them anywhere without a pin? This whole situation seems pretty odd.
Don't expect a speedy response on this. I sent a message to support for an almost identical situation yesterday and haven't even received the initial standard response mentioned in the first post of this thread. I'm pretty aggravated right now as I'm sure you must be. Just keep your fingers crossed I suppose.
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Ok, so like a massive tool, I didn't clock that the PIN was a second password (which I had provided) and thought I was being asked for some four-digit code, which I didn't have. Any way, having locked my PIN and asked for a reset, have to report that SR Support were both prompt & V helpful with sorting me out.
Realize that's not universal experience here, but wanted to make the point about the top job they did for me. :) :)
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New user here on SR with the same "I am sure I knew what my goddamn PIN was but it locked me out anyway" story. I had a really hard time setting up everything, getting the BTC, transfering them, learning how PGP works (took me longer then most I think), and finally getting locked out after settling on a purchase which was also a process in itself.
I honestly took pains to get it done with ASAP in hopes of having my order arrive to me before my birthday next weekend. This was also a factor in determining the vendor since I wanted it from someone who has good feedback on getting orders out quickly.
I mean yeah, rules are rules and security reasons and all. But FUCK man.
(un)Happy fucking birthday to me I guess :'(
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I'm in the same boat . . . I locked myself out, waited 7 days, and am now waiting on my reset mail. It sucks, but what can you do? I'm not sure if it's a glitch or what, but it's totally possible that it's my bad on this one. :-\
Ah, well — they're busy guys over there. I'm sure SR support will get to it when they can.
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Wow, I got really lucky on my first order...when it asked my for my PIN I started to freak out because it had been a month since I signed up and didn't realize I made a PIN. I tried my first two guesses that I got wrong which made me start to sweat bullets because I really wanted the product...then on my 3rd try I got it right!
Anyways, hopefully everyone in this thread got their PIN reset (or will have it reset).
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thedavman : Hey guys,
i'm pretty sure my account was created before the PIN system came in. If it wasn't i definitely can't remember it. is the only way to reset the PIN by getting it wrong five times?? i did that deliberately 11 ago and got a DO NOT DELETE message from SR Support. Do i need to make further contact for them to Reset the PIN or is it done when someone from the support team gets to it?? For some reason I can't open that message anymore (I can open others) and i can't really remember what it says.
thanks guys
This. I would be more than delighted to open and reply to that lovely message received by SR Support, however the "read" link brings me right back to my message box. Not to the message itself. Would be nice if this worked. I still managed to message the SR Support with subject "PIN". Not sure if this is just a buggy system that unfortunately captures old users like myself, or an attempt to target bots/phishers because my suspect username has been profiled. Either way it would be nice if I could just get a new PIN and/or this system gets worked out without having to wait week(s) for some assistance, whilst the BTC collects dust in my account.
Thanks.
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thedavman : Hey guys,
i'm pretty sure my account was created before the PIN system came in. If it wasn't i definitely can't remember it. is the only way to reset the PIN by getting it wrong five times?? i did that deliberately 11 ago and got a DO NOT DELETE message from SR Support. Do i need to make further contact for them to Reset the PIN or is it done when someone from the support team gets to it?? For some reason I can't open that message anymore (I can open others) and i can't really remember what it says.
thanks guys
This. I would be more than delighted to open and reply to that lovely message received by SR Support, however the "read" link brings me right back to my message box. Not to the message itself. Would be nice if this worked. I still managed to message the SR Support with subject "PIN". Not sure if this is just a buggy system that unfortunately captures old users like myself, or an attempt to target bots/phishers because my suspect username has been profiled. Either way it would be nice if I could just get a new PIN and/or this system gets worked out without having to wait week(s) for some assistance, whilst the BTC collects dust in my account.
Thanks.
When you click SR Support in green text it takes you to this window and it'll show you the message that they sent under the text box. I don't know why it doesn't open when clicking "read".
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hey,
i created my account last year so I definitely didn't get the chance to set up a pin...
this week I put bitocins in my account to make a purchase and then found out about this bloody pin thing when i went to order
is it best just to lock out the pin and wait 7 days to get it reset? I sent a message to support but haven't heard back yet.
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Hi, there im new to silk road. im sorry to sound dumb but i just went to buy something and it asks for my pin , however my silkroad password doesnt work. Is it a diffrent password?
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yes, works for me.... but it's not a PIN, it's the 'transaction password' that you setup when you created the account.
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To those of you who are experiencing PIN problems:
In order to reset your PIN you will have to follow the process detailed in the first post of the following thread (under the title "The Infamous PIN"):
http://dkn255hz262ypmii.onion/index.php?topic=35926.0
I have pasted it here for your convenience:
UPDATE: PIN reset period is now 3 days instead of 1 week!
The Infamous PIN
Support gets more PIN related messages than anything else. They'd get half as many of these or less if everyone understood the reset process a little better.
1. Enter 5 incorrect PINs to lock it. At this point an automated message will be sent to you by Support, notifying you to reply "in 7 days," meaning after at least 7 days, to have your PIN finally reset. This message is no longer correct, it's 3 days.
2. Wait 3 days. Not 2 days, not 1 day, and certainly not 5 minutes. Feel free to wait 5, 14, or 30 days, just make sure it's 3+.
3. Reply and wait for new message telling you to log out and in.
4. Log in and set new PIN.
Why does Support make you wait 3 days to have your PIN reset? It's in case your account has been compromised, and someone else is attempting to empty your wallet. Assuming any identifying information may be compromised with your account, the one thing Support can do is give you some time to find out that someone else locked your PIN and message them that it wasn't you, before they can take your money.
There is no other way to reset your PIN, and it is your responsibility to ensure you remember it.
- grahamgreene
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Ack, I'm an idiot. For some reason I read "in 7 days" and thought that meant "within", so I replied right away. I'll just wait a few days to let my brain cool down, then maybe it'll start working right again.
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thedavman : Hey guys,
i'm pretty sure my account was created before the PIN system came in. If it wasn't i definitely can't remember it. is the only way to reset the PIN by getting it wrong five times?? i did that deliberately 11 ago and got a DO NOT DELETE message from SR Support. Do i need to make further contact for them to Reset the PIN or is it done when someone from the support team gets to it?? For some reason I can't open that message anymore (I can open others) and i can't really remember what it says.
thanks guys
This. I would be more than delighted to open and reply to that lovely message received by SR Support, however the "read" link brings me right back to my message box. Not to the message itself. Would be nice if this worked. I still managed to message the SR Support with subject "PIN". Not sure if this is just a buggy system that unfortunately captures old users like myself, or an attempt to target bots/phishers because my suspect username has been profiled. Either way it would be nice if I could just get a new PIN and/or this system gets worked out without having to wait week(s) for some assistance, whilst the BTC collects dust in my account.
Thanks.
When you click SR Support in green text it takes you to this window and it'll show you the message that they sent under the text box. I don't know why it doesn't open when clicking "read".
Yes this is exactly what I observed with my message. In fact, in examining the HTML code for the inbox page (for those of you who care) I could clearly see that other messages had a message ID included as an argument to the "Read" and "Delete" message links but the PIN reset message did not. And clicking on SR Support lists ALL of your email exchanges with SR Support (which might be just that one email about the PIN reset), and, more importantly, it doesn't allow you to reply to any specific message. I don't know if that matters -- maybe the whole process is manual anyway -- but if the process is automated then we need to reply to the message and we can't. My PIN RESET message is eight days old now and I can't reply to it and SRS doesn't answer my questions about this, accept to repeat the instructions that don't work.
It just irks me that something so poorly is completely undocumented. (I'm not counting the instructions that grahamgreene posts, which don't work and therefore aren't helpful.) There should be an actual explanation of what the process is and how it works. That explanation should also cover how to reply to a message that isn't even readable and so forth. Also if they would consistently call it the same thing that would be a big help too. I was prompted for a PIN but others in this thread have said it's a transaction password and not a numeric PIN at all, which means every PIN I tried would have been wrong.
I also think you should be prompted for the pin before generating a new BC address so that you won't accidentally receive coins into your account if the account is not able to move those coins along. I resurrected my account that had been 6 mo's dormant because I wanted to keep my rep but if I had known what a hassle this was going to be I would have set up a new account before sending the bitcoins in, dang. At least they haven't been losing value, that's the one sliver lining.
Cheers,
D. Shytor
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[SNIP]
It just irks me that something so poorly is completely undocumented. (I'm not counting the instructions that grahamgreene posts, which don't work and therefore aren't helpful.) There should be an actual explanation of what the process is and how it works. That explanation should also cover how to reply to a message that isn't even readable and so forth. Also if they would consistently call it the same thing that would be a big help too. I was prompted for a PIN but others in this thread have said it's a transaction password and not a numeric PIN at all, which means every PIN I tried would have been wrong.
I also think you should be prompted for the pin before generating a new BC address so that you won't accidentally receive coins into your account if the account is not able to move those coins along. I resurrected my account that had been 6 mo's dormant because I wanted to keep my rep but if I had known what a hassle this was going to be I would have set up a new account before sending the bitcoins in, dang. At least they haven't been losing value, that's the one sliver lining.
Cheers,
D. Shytor
Apologies that I couldn't be more helpful.
Regarding the PIN itself, when setting it you can use numbers or letters - it's simply another password, but is referred to as a PIN because it's used when making transactions.
I disagree that people should be prompted for their PIN before generating a new address. The majority of Silk Road users don't have any PIN problems as they ensure that they remember their PIN. When setting it, there are instructions in "CAPS" telling you to do just that.
It is the responsibility of each member and each member alone to remember their PIN - just as it is a person's own responsibility to remember their credit card PIN, bank card PIN, etc.
My own PIN is relatively long, and I generate a new address anytime I fund my account. Though it would only be a minor inconvenience, a member who remembers their PIN as instructed shouldn't have to be inconvenienced simply because others fail to remember theirs.
- grahamgreene
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alright just received DO NOT DELETE THIS MESSAGE: PIN RESET after the 5 failed try , I can't read the message .. what should I expect now ? sorry for not reading the 110 other comments ...
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alright just received DO NOT DELETE THIS MESSAGE: PIN RESET after the 5 failed try , I can't read the message .. what should I expect now ? sorry for not reading the 110 other comments ...
Click on the name of the sender (SR Support) and it'll take you to the message. Note that while the message says to wait 7 days before replying, you can actually reply after 3 days.
Next time, read at least *some* of the other comments...
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I read the 2 first pages actually but thanks problem fix !!
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Is there anyway possible, at all, that I could get my pin reset sooner? I have a custom order waiting for me, put up by a very kind vendor. However I can't remember my PIN. So it went to the "reset pin" message. It is normally something that I use other places, but it does not work. I think I do remember what it is now, but it will not allow me to try.
Can an admin contact me and I can tell them what I believe it to be, and if it's it, or close they can reset it? I just don't want to leave the vendor hanging.
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By the looks of it it's not just me that is experiencing problems, wanted to make my first order today but the PIN I chose would just not work, I'm sure I entered the correct pin. Tried to contact SR Support but no response as of yet so I'm just going to go for the 5 attempts then have it reset. 7 days though, especially when I just deposited money into my account today. Sucks! Ohwell :'(
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So what about the users who never had a pin and therefore don't need to reset it - just set it. Do we have to wait 7 days? Kind of a ball-ache.
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Hey there, i don't want to sound like i am not patient or even like a troll.
But i waited 7 days for resetting my pin so i answerd the SR folks and still
ive got no reply... Am i doing anything wrong here? Any advice welcome but
plz help me out -_- Thanks :)
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[SNIP]
It just irks me that something so poorly is completely undocumented. (I'm not counting the instructions that grahamgreene posts, which don't work and therefore aren't helpful.) There should be an actual explanation of what the process is and how it works. That explanation should also cover how to reply to a message that isn't even readable and so forth. Also if they would consistently call it the same thing that would be a big help too. I was prompted for a PIN but others in this thread have said it's a transaction password and not a numeric PIN at all, which means every PIN I tried would have been wrong.
I also think you should be prompted for the pin before generating a new BC address so that you won't accidentally receive coins into your account if the account is not able to move those coins along. I resurrected my account that had been 6 mo's dormant because I wanted to keep my rep but if I had known what a hassle this was going to be I would have set up a new account before sending the bitcoins in, dang. At least they haven't been losing value, that's the one sliver lining.
Cheers,
D. Shytor
Apologies that I couldn't be more helpful.
Regarding the PIN itself, when setting it you can use numbers or letters - it's simply another password, but is referred to as a PIN because it's used when making transactions.
I disagree that people should be prompted for their PIN before generating a new address. The majority of Silk Road users don't have any PIN problems as they ensure that they remember their PIN. When setting it, there are instructions in "CAPS" telling you to do just that.
It is the responsibility of each member and each member alone to remember their PIN - just as it is a person's own responsibility to remember their credit card PIN, bank card PIN, etc.
My own PIN is relatively long, and I generate a new address anytime I fund my account. Though it would only be a minor inconvenience, a member who remembers their PIN as instructed shouldn't have to be inconvenienced simply because others fail to remember theirs.
- grahamgreene
Mr greene: thanks for trying to help us amnesiacs (and infallible memory folks ;)) who have been locked out. I've now read the entire 8 pages of posts on this issue and have sent SR admins a question regarding lockout (I went to the "contact us" button at the very bottom of the page). I accept that I may have gotten the password wrong on my secondary acct because I have been buying bitcoins on bitinstant, making up multiple Tormail accts with new passwords, and making up new PGP public keys. I've never been locked out of my original acct that I use to order from thank goodness.
The secondary SR acct I set up was for tumbling my btc a few more times before bouncing them to my main acct is now locked with btc sitting there. Problem is I just had bitcoins coming in from 2 sources into this acct. One arrived and the other hasn't yet.
I'm worried about all of the posts that say the required 7 day wait passed and still no way to reset the transaction password (pin). will wait and see, I guess.
I do have a question regarding btc deposits in the SR accts though. If someone is trying to send bitcoins into my acct but is using one of my older btc addresses for that account, will it still end up in my acct?
Also, can btc come in even though the acct is "locked"?
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AngelKiller responded in a different thread and had this confirmed by a hero member, microRNA:
"As far as I know, old addresses still work. No reason why it shouldn't. If you've used the official bitcoin client, you've seen how you can generate new addresses. But the old addresses don't just disappear from existence. They still work.
Update the thread if anything happens".
So, unless no bitcoins can be deposited in a currently locked acct. I should have more btc in my acct when I serve my 7 day idiot sentence >:( for not remembering my transaction ID
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Mr greene: thanks for trying to help us amnesiacs (and infallible memory folks ;)) who have been locked out. I've now read the entire 8 pages of posts on this issue and have sent SR admins a question regarding lockout (I went to the "contact us" button at the very bottom of the page). I accept that I may have gotten the password wrong on my secondary acct because I have been buying bitcoins on bitinstant, making up multiple Tormail accts with new passwords, and making up new PGP public keys. I've never been locked out of my original acct that I use to order from thank goodness.
The secondary SR acct I set up was for tumbling my btc a few more times before bouncing them to my main acct is now locked with btc sitting there. Problem is I just had bitcoins coming in from 2 sources into this acct. One arrived and the other hasn't yet.
I'm worried about all of the posts that say the required 7 day wait passed and still no way to reset the transaction password (pin). will wait and see, I guess.
I do have a question regarding btc deposits in the SR accts though. If someone is trying to send bitcoins into my acct but is using one of my older btc addresses for that account, will it still end up in my acct?
Also, can btc come in even though the acct is "locked"?
Yes you can receive Bitcoin with old addresses but the majority of issues with people not receiving their coins for a number of days - or having to contact SR Support in order to get their account credited - are caused by them using old addresses.
The best thing to do is 'get a new address' and send your Bitcoin to that. Once it arrives get another new address, send more Bitcoin and so on so forth. I usually split the Bitcoin that I want to send to SR into 3 or 4 transactions of varying amounts using the method above and in over a year of using Silk Road I've had no problems with either deposits or withdrawals.
Setting up a second SR account to 'tumble' doesn't really make much sense as Silk Road uses an internal wallet system to move Bitcoin from one user to another (meaning that the transaction isn't broadcast to the Blockchain) or in the case of a purchase from a buyer to the escrow system wallet, then on to a vendor.
Silk Road employs it's own tumbler for Bitcoin that you send to it in order to mix your coins with others and ensure that the Bitcoin your vendor is cashing out are not the same Bitcoin that you purchased, but if you don't tumble your Bitcoin before sending them to SR then someone analysing the Blockchain can still see that you sent them here.
If you're not using a service such as blockchain.info's built in tumbler or BitcoinFog before sending your Bitcoin to Silk Road, I would strongly recommend that you do so. It's important to note, however, that you are entrusting your Bitcoin to a third party (just as you are doing when you send them to Silk Road itself) and trusting that the site's operators won't run off with it as has happened numerous times in the past to users of various online wallets and the like.
- grahamgreene
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Mr greene: thanks for trying to help us amnesiacs (and infallible memory folks ;)) who have been locked out. I've now read the entire 8 pages of posts on this issue and have sent SR admins a question regarding lockout (I went to the "contact us" button at the very bottom of the page). I accept that I may have gotten the password wrong on my secondary acct because I have been buying bitcoins on bitinstant, making up multiple Tormail accts with new passwords, and making up new PGP public keys. I've never been locked out of my original acct that I use to order from thank goodness.
The secondary SR acct I set up was for tumbling my btc a few more times before bouncing them to my main acct is now locked with btc sitting there. Problem is I just had bitcoins coming in from 2 sources into this acct. One arrived and the other hasn't yet.
I'm worried about all of the posts that say the required 7 day wait passed and still no way to reset the transaction password (pin). will wait and see, I guess.
I do have a question regarding btc deposits in the SR accts though. If someone is trying to send bitcoins into my acct but is using one of my older btc addresses for that account, will it still end up in my acct?
Also, can btc come in even though the acct is "locked"?
Yes you can receive Bitcoin with old addresses but the majority of issues with people not receiving their coins for a number of days - or having to contact SR Support in order to get their account credited - are caused by them using old addresses.
The best thing to do is 'get a new address' and send your Bitcoin to that. Once it arrives get another new address, send more Bitcoin and so on so forth. I usually split the Bitcoin that I want to send to SR into 3 or 4 transactions of varying amounts using the method above and in over a year of using Silk Road I've had no problems with either deposits or withdrawals.
Setting up a second SR account to 'tumble' doesn't really make much sense as Silk Road uses an internal wallet system to move Bitcoin from one user to another (meaning that the transaction isn't broadcast to the Blockchain) or in the case of a purchase from a buyer to the escrow system wallet, then on to a vendor.
Silk Road employs it's own tumbler for Bitcoin that you send to it in order to mix your coins with others and ensure that the Bitcoin your vendor is cashing out are not the same Bitcoin that you purchased, but if you don't tumble your Bitcoin before sending them to SR then someone analysing the Blockchain can still see that you sent them here.
If you're not using a service such as blockchain.info's built in tumbler or BitcoinFog before sending your Bitcoin to Silk Road, I would strongly recommend that you do so. It's important to note, however, that you are entrusting your Bitcoin to a third party (just as you are doing when you send them to Silk Road itself) and trusting that the site's operators won't run off with it as has happened numerous times in the past to users of various online wallets and the like.
- grahamgreene
thanks, I guess using the term "tumbling" when sending from one SR acct to another is inaccurate.
I did use my instawallet to send coins to the sr acct, but have gone directly from bitinstant to SR secondary acct before. I saw on other forums that the bitcoin address in no way can be identified as being on SR. So, it would look no different than sending bitcoins into my instawallet when viewing the blockchain. Is there some identifying marker for my bitcoin addresses in SR that says "Hey, lookie here, we have us another mail order drug fiend gettin coined up"
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Hi, I am a new member, want to make my first purchase. I have read most of the sticky, but while i am doing so , I would like to ask how to make this go a little faster. Or maybe I am doing something wrong. It has been 7 days. All the messages I send to srsupport says unread. What should i do?
Thanks in advance
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Hi, I am a new member, want to make my first purchase. I have read most of the sticky, but while i am doing so , I would like to ask how to make this go a little faster. Or maybe I am doing something wrong. It has been 7 days. All the messages I send to srsupport says unread. What should i do?
Thanks in advance
click on the "account" icon at the top of your opening page then you can do a few things to customize your acct. Also the Buyer's guide icon is on right side of the page. click it, read and get started :D
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Ok, where would one go, to be reminded of their pin or choose a new one? I know you get asked these types of questions ad infinitum, however you were new once. thank you.
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Hi, I am a new member, want to make my first purchase. I have read most of the sticky, but while i am doing so , I would like to ask how to make this go a little faster. Or maybe I am doing something wrong. It has been 7 days. All the messages I send to srsupport says unread. What should i do?
Thanks in advance
click on the "account" icon at the top of your opening page then you can do a few things to customize your acct. Also the Buyer's guide icon is on right side of the page. click it, read and get started :D
Thank You for your help. Much appreciated. SR support was also very helpful and everything is set now.
Thanks again for your reply.
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Ok, where would one go, to be reminded of their pin or choose a new one? I know you get asked these types of questions ad infinitum, however you were new once. thank you.
Far as I know, you can't choose a new pin (transaction ID). You can make up a new password for your Silk Road account though.
You need to record your PIN somewhere that is safe: either on a piece of paper put somewhere that you remember or you might consider writing it on your clipboard page of the PGP program, then encrypting it to yourself. You can then cut and paste it and put in in a draft in your email. I would use a tormail acct. If you haven't figured out how to use PGP yet. Go to the forums and learn it now. It is one of the most critical safety things you need to know to use SR. Getting a tormail acct is pretty easy. go to the torproject (your opening page when you start up tor and find the icon for tormail look through there faq's to find it. It is really easy to open a tormail acct without setting up thunderbird or other new mail processing program.
Whether you do a tormail acct or not, if your PIN is encrypted to you, you can copy it and go back to your PGP program and put it in the clipboard and click "decrypt". You'll have to then use your PGP password so don't forget it.
Since you are going to have passwords coming out of your ears with all this SR stuff, you should encrypt every one of them with pgp (or write em down so that you, but not the cops can find them). The only ones you'll have to really commit to memory is you PGP password and your email (tormail password). I think it is quite safe to use your regular email to place all of your encrypted passwords since Law Enforcement (LE) would have to somehow prove that you know the password to unlock them... hell if your memory was that good, you wouldn't have had to write em down in the first place ;)
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I too am having problems with my PIN. I am no fool, I did not simply forget it, and it was not accidentally mistyped. Silkroad is at fault not the memories of numerous users.
--Is there a chance of being aided with this situation before i use up all attempts and lock my account?
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Please help Ive had to reset my PIN and have waited the waiting period which finished three days ago since then I've mailed SR support with reply atleast 8 times, I have bitcoins frozen in my acoount and dont know what to do please help me
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Please help Ive had to reset my PIN and have waited the waiting period which finished three days ago since then I've mailed SR support with reply atleast 8 times, I have bitcoins frozen in my acoount and dont know what to do please help me
Me, too. 8 days and btc just sitting there behind the clear cyber glass for me to stare at. Hope that Monday brings a response from the SR peeps. If only one guy is doing like 600 a day, I can see why this is slow.
Oh, looks like you CAN make a new pin now by going to your account page then "settings"
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Went to order last monday (15th) and i realised i forgot my pin. I should really write these things down.
I waited the week and sent off the message asking for the reset.
Does anyone know what i do next, is it just a matter of waiting for the admins to reset my pin and send me the new number?
How long did this take for you guys, anyone that had to do this last bit
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Went to order last monday (15th) and i realised i forgot my pin. I should really write these things down.
I waited the week and sent off the message asking for the reset.
Does anyone know what i do next, is it just a matter of waiting for the admins to reset my pin and send me the new number?
How long did this take for you guys, anyone that had to do this last bit
day 10: no reset yet >:(
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day 10.5 from being shut out of accnt.
Got the reset and successfully accessed my btc ;)
wish this process was automatic so that at 7days, the prompt to create a new password shows up.
I am concerned that many on the forum have pretty convincing arguments that they could not have "forgotten" their pins: like the ones who cut and paste: Can your cutter and paster "forget" :o
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PLEASE PLEASE PLEASE try to be patient you guys. We had some issues beyond our control and now we are working around the clock to get caught up. I am putting my life on hold until I can get back to each and every one of you. But the more messages that come piling in the longer its going to take me to answer them all. I know its frustrating to not be able to use your account but I can assure you this kind of back-up won't happen again and we will respond to you as soon as possible. Just take a deep breath and find a way to keep your mind off of it until we get to you. Better yet, join us in DPR's book club and get caught up with what we are currently reading. That should keep you occupied AND mentally stimulated. ;D
I love you all. Sit tight. Help is on the way.
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Thanks inigo
I shouldve checked here before i sent off another message lol. But its nice to hear that you guys are working hard again :) i look forward to being able to order something soon.
I hope that whatever the problem was is long gone and is an easy fix for all of you :D
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Day 11 and still nothing. I'm starting to get worried.
EDIT: @inigo - Didn't see your post till now. Good to hear you guys are rectifying the situation, hope my account clears soon.
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I'm on day 8 but i'm in no rush, it'll get fixed. Plus it was my own fault as I wrote my PIN in a cipher i forgot how to unscramble...remembered after the PIN got reset ;D
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I am on day 5 of waiting out a PIN reset. I have been reading through everyone else's experiences and freaking out at the non-responsiveness posts about SR beyond the required waiting periods. So then I stumbled upon this...http://dkn255hz262ypmii.onion/index.php?topic=35926.0 (post from a moderator, back in August announcing that the waiting period is now 3 days not 7 even though the message you receive will indicate 7). So, for what that is worth, I made my request and I am waiting for my reply- hopeful that I will get a faster turnaround based upon the apologetic post shown above. Bummed that I cannot get at my btc's, bummed at the setup with this forgotten PIN situation.
Other than that love SR, viva la revolucion!
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Yeah it just takes time and then when you log in you will see a prompt asking you to change your pin number.
So after you wait the waiting period, 3 days, 7 days, a month. I waited 7 days and sent off the reply message to SR support.
Less than 48 hours later i had the pin change prompt and another message indicating that it was infact changed i believe.
Wait it out and please dont bomb their inbox with loads of messages asking why hasnt it happened yet. Or if you have to, be nice ;D
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I wouldn't mind waiting for my PIN reset at all, only problem is they take so long that I can't even afford my order now. I made sure to get more a small amount for BTC than needed to fulfill, but now I'm like 0.15 short which is just really frustrating, fees to process bank transactions to get BTC make it not even worth it to add that small amount.
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I registered just over 2 weeks ago. I was definitely not asked for a PIN on registration. I have since logged out and looked at the register page again, and it is there, clear as can be, saying "dont forget it". This page was not here when I signed up.
I'm now a bit paranoid the password was phished from a fake sign up page (I have since changed my password). How bad is the phishing risk? I guess the PIN is there to protect against that, but is there anything else I can do to be safe?
Also a bit irked by it as my coins have now lost a significant amount of value, and I don't have enough for the order now.
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Look: I've been on for a year or so now. Once I was self-sufficient, I let my leftover BTC ride and logged in to find enough BTC for a good 1/8th of the chronic. I was happy. I go to order, and "enter PIN" was there. WTF?
I never DID set a PIN. Ever. Never was asked to. I was once asked to set a "secondary password" which doesn't function as a PIN. This is a PITA. Royal. You folks at SR are as badass as the dreaded ANON and I believe that this should not be an issue. What the hell-o is up with these PINs? I never set one. I cannot set one today. So now I am treated like I'm a phisher, just because you guys caught up with security issues, which is funny given the inherent DARPA nature of the TOR project itself? Wow. This is really disappointing. So, I'd need to "fail" my PIN entry, upon which you'll take 8 days to allow me to reset? Why not send me an IM asking me what my last bunch of purchases were?
Sorry to be a PITA but this IS a PITA.
If you have faithful folks who don't happen to haunt the SR site or forums, and who have never set a PIN, please put a process into place where we can SET our pin and move on. Phishing is a lame excuse. TOR is made to kick ass. It does. You guys tread such a fine line globally that I know your brain trust can handle this issue without waiting 8 days. AND, if I happened to be a Nigerian BTC scammer, I would gladly wait 8 days to take that money. The time is moot.
Thank you for listening to my RANT. My Dad is dying, I am in a hostile area/state, and I can't get my MMJ meds because you guys didn't work this crap out well and my psyche is paying for it. Thanks a bunch. I still love you though. Bitches. LOL.
Please advise.
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4 days since my 7 day wait for reset was over and I messaged, twice now. No reset and my coins just keep losing value, $15 down so far...this is disappointing.
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Its been about 9 days now and I havnt received any messages from SR about a pin change.
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I've been waiting 5 days to reset my PIN which she recognized nothing happens. I have already sent 6 messages and no one writes back. What's going on? Thereby lose a lot of money ... Does anyone know what's going on?? Thx
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The pin reset process really seems a bit sluggish. I got a message, saying to wait for 7 days, 10 days ago. I replied to it (at least I think I did reply to it) 2 days ago, nothing yet. I admit 2 days isn't that bad, but as I can see, there are people who have waited for more than a week.
It seems that the whole process is manual, maybe it could be automated more.
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i waited 7 days, sent an email got no reply waited another day, sent another no reply, sent another yesterday with no reply
its now been 10 days is this normal?
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Been a week for me been out of tree in going nuts wit my btc sittin limbo goin nuts here went threw hurricane sandy snatch dry no smoke ughhhhhh please reset my pin
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I'm certainly not going to come in here to whine, as I understand that those involved in the Silkroad Support team are hard at work. In any case, I would like to voice my support for any type of automated system. As it stands, however, realize it doesn't help to spam the support - it will only impede the process for everyone. If your email inbox was used by people for technical support, and they sent several messages each, imagine how inefficient that would be.
Personally, I have waited almost 4 additional days after I was supposed to mail the support team. Like many of you, I made the mistake of confusing my PIN for a 4 digit number. I initially lost 10$ of BTC, and while they have risen and reduced my loss to only 5$, my main concern at this point is getting my weed before it goes out of stock. On the off chance that there is any way to have my account dealt with faster, I would be extremely grateful if anyone could help me out. Either way, good luck getting everything in order.
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I know I'm probably being quite annoying atm, but i have to try this (a desperate measure)
I beg of you reset my pin earlier i really cant afford to lose money, those bitcoin values fluctuate greatly throughout the day, i know 11 bitcoins is not much but I'm a student and that's a mini fortune to me (and not all of it is mine, was supposed to be a shared first buy) :). I have read everything in forums about this problem and i must say if I was a phisher would i really go through all the trouble of hacking tor network to get to 11 bitcoins... really? I transferred those bitcoins today to make my first purchase, what are the chances that it's not me, who on earth would get into my account so fast. So again please give me at least a reply, really stressed atm (quite the ball ache :D).
Sorry for bothering you 3 days early.
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any updates? im on day 15!!!!!
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any updates? im on day 15!!!!!
Dude i feel for you, but 15 days that's just torture. Your messages to support staff show as unread?
I really hope we get resolved. I mean there are way more stories of people who have waited for over a week then success stories of relatively timely and fast PIN change. It's frightening
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UPDATE: My PIN has been successfully reset!
I would like to thank the SR support team for their assistance, and most importantly for being part of this revolutionary service. I actually can really appreciate the security measures taken here, as they are part of a reliable means of obtaining almost any substance in the highest quality available without jeopardizing anyone's personal safety.
I wish all of you the best of luck in having your account issues resolved as well.
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That's great to hear total dude - I have been waiting nearly 8 days now with a fair amount of money tied up, so I'm glad someone has got it resolved! Hopefully I'm not far behind you if they are being looked at in order of occurrence, keep checking every day but nothing yet :-[
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my issue has been resolved as well. :D i feel like a kid on Christmas.
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Yeah, got it resolved too, seems like they are picking up the pace. :) A small annoyance stays though, I can't seem to delete the messages sent by SR Support, is that intended behavior?
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I dont normally reply...just read. But seriously guys....come on. Silk Roads is a Huge market place and Im sure they are doing their BEST to
help everyone in need. Just think about what it would be like without Silk Roads? Im in the same boat as some of you's as well, so Im not just
talking shit here.....I know my pin...but it wouldnt work and now Im stuck waiting for it to be reset as well. The easiest thing to do is to just create a new acct, while you wait for the "locked" account to be reset. I know that doesnt help with orders or BTC that is tied up, but it may help for the buyer's account. You need to give these people more credit for all that they are doing for us. No one person, no one system, and no technology is perfect....there will always be flaws...so my advice....find something else to replace your time while you wait and be patient....you heard what they said....their doing their best and Im sure they will try to find out what the problem is for those of us who do know what our pins are and just arent working....stay calm and take a deep breath, its not the end of the world....WHERE WOULD WE BE WITHOUT SILK ROADS? Stop pissing them off, or there just might not be a Silk Roads one day!! Think about that the next time you go sending a vulgar message. There's a right and wrong way to handle everything...think before you speak. Take a deep breath before you vent....no one is perfect....this is my advice, and like i said, I dont usually give it...but I read enough to make me want to speak up. Peace. and THANK YOU SILK ROADS FOR ALL THAT YOU DO FOR US!! Im only one person, but Im sure I speak for many...so dont let the ignorance bring you down and KNOW that there are many of us who do APPRECIATE all that you do!!!
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Hey good morning. It's been 12 days since I received my reset email and both my inquiries are unread. Just making my presence known in case that helps.
Thanks for the hard work.
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Hi guys , been waitin a few days to reset my pin since i got the email, haven't got any responce from mail so tought id try here . Hope you can help cause i want to make a order soon thanks!
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Same problem here. Locked my pin a while ago, Admins haven't even read my reset request message. Pretty big bummer.
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Just thought I'd add my name to the list - I'm also waiting for the opportunity to reset my pin after having followed the appropriate protocol. It's good to know we're not alone in not being allowed to reset just yet. Hopefully SR Admin will get to this problem soon!!
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Mine has been reset after 10 days. Posting this to try and reassure others that it will eventually be done. I feel your pain while you are waiting though, I had pretty much put the coins I had in the account down as lost, so happy days.
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Mine has been reset after 10 days. Posting this to try and reassure others that it will eventually be done. I feel your pain while you are waiting though, I had pretty much put the coins I had in the account down as lost, so happy days.
Good to hear, man! I know how it felt, especially when BTC took a big dip. I'm seconding you on that it will be done, and the best thing to do is check on SR periodically and do your best not to worry. :)
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Same story here... I've only waited 3 days but I want my product for a specific weekend so I'm probably going to go ahead, make another account, and then use the bitcoins in my PIN-locked account for something else later on.
Just kidding... Looks like I can't make a new account. Fuck.
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I'm on day 6 now, not as long as some of the people on here, but it's still annoying.. I know the team at SR will be working hard to get things back in order, but if they had a different system in place, such as an automated one (like they have in place when you get your pin wrong.. ??? ) then none of this would have happened.. I know this post isn't going to speed things up at all, if anything it will do the opposite most probably.. But when you have £200 on the site, and aimed to get the goods for next weekend, it's hard to keep quiet about the situation..
Hope this will get sorted out soon..
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Stay strong guys the day of our resurrection is not far..
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Hi ,
i rested my pin 3 days ago now i have to reply ...what should i write in the reply ? and how long it takes after the reply to get the pin?
thx for answers :-)
Jack
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I'm on day 6 now, not as long as some of the people on here, but it's still annoying.. I know the team at SR will be working hard to get things back in order, but if they had a different system in place, such as an automated one (like they have in place when you get your pin wrong.. ??? ) then none of this would have happened.. I know this post isn't going to speed things up at all, if anything it will do the opposite most probably.. But when you have £200 on the site, and aimed to get the goods for next weekend, it's hard to keep quiet about the situation..
Hope this will get sorted out soon..
I got a PIN reset at 10 and a half days. I keep reading this forum to see if something has changed about the process: no so far. The wait seemed longer since I had just put btc in: some sort of freakish SR time warp. I was worried that SR had been compromised, my btc stolen, LE figured out who I was and every conceivable bad thing that could go wrong with fake names and getting drugs in the mail.
I note that the average PIN reset time appears to be about 10 days. Rarely, someone gets it in less than 7 days. You will live to buy drugs another day and just might be more productive in your life while you are waiting for the reset. I've joined many on the site requesting some auto pin reset at 7 days but, I do like that there is this element of security to prevent some cyber savvy anonymous hacker from draining my account.
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I am a first time buyer, I know for a fact that my PIN was correct - I wrote it down and have the piece of paper in my hand from when I created the account. Finally got the balls to upload my real bitcoin, and place my first order with Limitless, but nope - pin is supposedly wrong. Well, I hope they get this fixed expediently.
I feel sorry for support for having to put up with us, but on the other hand I am frustrated that we have been put in this position in the first place (those of us who did NOT forget or misplace our pins). We aren't the cause, we are the victims.
Well, hopefully you can help, support guys. I won't rant and rave, just please take care of me so I can dip my toe back in the water. :(
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I have used all of my PIN attempts except for 1. If I wait say... 24 hours from now, will I be allotted more attempts? Otherwise, is it best in my scenario to just use my last attempt and risk being locked out, so that I will end the locked-out process sooner? Alternatively, what if I just messaged SR support right now? Can they reset my PIN without me having been locked out already?
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I have used all of my PIN attempts except for 1. If I wait say... 24 hours from now, will I be allotted more attempts? Otherwise, is it best in my scenario to just use my last attempt and risk being locked out, so that I will end the locked-out process sooner? Alternatively, what if I just messaged SR support right now? Can they reset my PIN without me having been locked out already?
http://dkn255hz262ypmii.onion/index.php?topic=35926.msg409803#msg409803
Read the section titled "The Infamous PIN" - I've quoted it here for your convenience:
The Infamous PIN
Support gets more PIN related messages than anything else. They'd get half as many of these or less if everyone understood the reset process a little better.
1. Enter 5 incorrect PINs to lock it. At this point an automated message will be sent to you by Support, notifying you to reply "in 7 days," meaning after at least 7 days, to have your PIN finally reset. This message is no longer correct, it's 3 days.
2. Wait 3 days. Not 2 days, not 1 day, and certainly not 5 minutes. Feel free to wait 5, 14, or 30 days, just make sure it's 3+.
3. Reply and wait for new message telling you to log out and in.
4. Log in and set new PIN.
- grahamgreene
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PIN reset only a couple of hours after request. Thank you kindly. :)
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Just thought adding my name to the list would help. Haven't received a pin reset yet. :(
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Damn, does this mean that I will have to wait 8 days? I have been entering the PIN that I know I set but it keeps returning errors.. Not locked out yet. Is there anything I can do to speed it up before I get locked out?
Kind regards.
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I'm having the exact same issue. Not locked out but not working. Keep redirecting me and telling me to log back in.
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Isn't there an option to re-set via email or something.
I don't remember ever making a pin......
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Hey I got the reset pin message 8 days ago, I couldnt read the message and contacted SR that didnt give me any new info. Now I erased the message by mistake clearing out my box of messages. So now what do I do, I have 40btcs in there I can't even touch. Any help would be appreciated `
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Considering SR was down recently for whatever reason, I emphasized.
I've sent a ticket to SR Support yesterday and haven't yet gotten any acknowledgement.
I just wanna make sure my ticket didn't get 'lost' due to tech issues. What should I do now? Wait or re-sent ticket?
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im on the same boat aswell.
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Hey I got the reset pin message 8 days ago, I couldnt read the message and contacted SR that didnt give me any new info. Now I erased the message by mistake clearing out my box of messages. So now what do I do, I have 40btcs in there I can't even touch. Any help would be appreciated `
If you erased it, you will have to say that you erased it and unless there isnt any messages/ proof that its been at least 3 days, then unfortunately, you will have to wait 3 more days... its there to protect you guys..
Flush
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I contacted SR support and said I erased my message like 4 days ago, the reply was to wait 3 days, not to erase this message and its here to protect me. Well I replied and seems like SR isn't answering messages like usual(must be bogged down idk). So I messaged that I waited over the 3 days and now Im going on 13 days w/o being able to use my account. Maybe you can help Flush? (tequila00), I would appreciate it greatly!!! This whole problem happened when I went to make a purchase an the page kept redirecting the all then sudden it said my pins locked?
Hey I got the reset pin message 8 days ago, I couldnt read the message and contacted SR that didnt give me any new info. Now I erased the message by mistake clearing out my box of messages. So now what do I do, I have 40btcs in there I can't even touch. Any help would be appreciated `
If you erased it, you will have to say that you erased it and unless there isnt any messages/ proof that its been at least 3 days, then unfortunately, you will have to wait 3 more days... its there to protect you guys..
Flush
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I'm sure SR Support is still slammed from the downtime, but is there any update on PIN resets?
Edit: Just got mine reset. Thanks!
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Nah bro, I feel like a wall street invester, just watching my coin go up and down. It sucks
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Oh man. I'm patiently waiting for SR support to get back to me for a pin reset and I see I'm not the only one. It's been I think almost five days since the original pin message was sent. I hope I didn't screw something up because I misread the message originally and thought you had to reply back WITHIN three days not wait three days, so on day two they were kind enough to mail me and let me know to wait another day and mail them back, which is what I did. Now I'm just sitting here twiddling my thumbs and waiting for them to reset it. I really hope they get back to me within the next day or so or I'm gonna be assed out on what I want because I'm going to be short by like one or two bit cents probably if it's any longer.
I don't mean to sound like an ungrateful bastard, and I really do sincerely appreciate the peeps that run the Road, but this frankly sucks ass. I hope they at least expedite pin resets somehow (especially for people with actual coin in their accounts). It wouldn't be such a big deal if I could actually get my coin back, but I guess I'm SOL to they get around to it...and I've heard a few horror stories.
/cries like little bitch
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I've just read the entire thread and wish to add my thoughts. Credit where credit is due. SR has brought an forum of civility, integrity and accountability to trade in a commodities hardly synonymous with such terms. How welcome it is to be removed from the criminality inherent in the pursuit of our drug of choice. We don't all want to get loaded on booze. Everyone here recognises this and I for one have no wish in arranging any more "hot" clandestine meetings or sitting in my car for the God like dealer to drive by when he's ready. Fuck knows what it is and what it's cut with. SR elevates us above all this and I think the majority of us buyers wish to do good, discreet, repeat business and will support those businesses who appreciate our regular custom and deal in quality products.
That being said, I think that by the number of people who have had problems with PIN's (Personal Identification Number) and the fact that it occupies the top spot of problems to be solved by Support means there may be some issues. I for one have had issues and the first stumbling block is the need for clarity. A PIN is a number. But on SR it can be letters and/or numbers. The PIN reset page mentions that we are establishing a 2nd password. If it is resetting a PIN it should not say a secondary password. It should say PIN. What is the need for these ambiguities? As others have pointed out, this leads to consequences, like vendors not being able to meet their obligations and to potentially large amounts of currency sitting for periods on the web. It may be easy to say the punters is too stoned or careless and forgetting their PIN, but it seems to me that too many people who have responded here have done exactly the right thing and it must be considered that there are problems with the system; most certainly of clarity and possibly with SR IT systems.
SR support have been timely in their responses and patient with me in that twice now I've been all set to go and then I get the dreaded incorrect PIN - 5 attempts left. Have currency, have vendors who will deal with me and still haven't done one trade. I do feel stupid as I'm the newbie and learning all this from the beginning and that's taken a few weeks.There's a bit to it: getting and understanding TOR, SR, bitcoins, encryption and introducing myself to vendors, some of whom don't respond. Presumably they don't do business with newbies. Hey; we were all new at some stage. Other vendors have been absolute gentlemen and been very giving of their time and knowledge.Implicit in the messages from support is - try and get it right next time. Like others here, I'm pretty sure I did get it right. But; system says no, so no it is.
I would like to say thank you to SR and your revolutionary zeal and let us all stick together and play our part in breaking the control of corrupt governments in deciding the business of adults. I don't want to get pissed and punch on in the pub, or have to defend and my girlfriend from drunken idiots on the streets. With the amount of problems that legal booze creates, why is it a crime if I want to sit on the couch and smoke some fine weed, or happily on the blink with some pure china white, or dance all night with some clean eccy or MDMA? May this forum move from stealthy strength to stealthy strength. I will patiently support it all the way.
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So....newbie member here with the dreaded PIN error. This sucks ballcocks. I felt so confident I entered in the right PIN at least 3 of 5 times... guessed twice.... *shakes head in shame*. I had just loaded coin into my account. Had to create a new one just to even get my order in at all.... even still most of what I was looking for was gone by the time I got done with the other account setup....
Even though the message says 3 days now and I sent a reply the minute the "RESET PIN" message hit 3 days and I haven't gotten a response...my coin is still just sitting there all frozen.
SR rocks and stuff and this is all great and such, but this PIN reset process seems too damn slow. How exactly does extra time having my PIN locked out protect my account?
About to send my second PIN reset request after the 3 days and I am really hoping I get a response today.
I know SR Support is prolly slammed so I am taking that into account, sounds like it has been a rough week.
Sorry for bitching, it sucks to sit and watch stuff I wanted to buy get sold out with a buncha munny sitting in freezeout... I feel so powerless.
Thanks for all your hard work, SR Support. May the force be with you.
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I got the PIN error and now sent a message waiting for a reset. I'm disappointed in myself. I don't even remember making a PIN, anyone else not remember making a PIN? 3 days :(
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Really fucking frustrated with the "Error. Please log out, log back in and try again." Message I've gotten 3 times now. My pin is written down so I know I haven't gotten it wrong, but the site keeps spewing error messages at me and now it's telling me I've got 2 times before I'm locked out. I'd really like to just place the order already.
UPDATE: Now my pin's locked. SilkRoad must hate me today. I understand the ddos delaying my order for 7 hours, but 7 days because of a server error? Fuck me. The pin # I use for SR is a number I've got tattooed on my body, there's no way I entered it incorrectly 5 times.
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I got the dreaded wrong pin message, got locked out. I replied after my three days wait for a PIN reset. Anyone know how long SR is taking recently to get the reset out? Man I thought I used the right pin... :P
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I got the dreaded wrong pin message, got locked out. I replied after my three days wait for a PIN reset. Anyone know how long SR is taking recently to get the reset out? Man I thought I used the right pin... :P
Not sure how long the entire process takes but I've been waiting for a reply from SR support for about 17 hours now. Might be a while.
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So basically after 8 days of the message sitting in my inbox, I have respond to the message and wait more for a response?
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So basically after 8 days of the message sitting in my inbox, I have respond to the message and wait more for a response?
After reading this entire thread, a page or two back there is a quote from the "Utilizing and Working With SR Support and the Resolution Center" thread that states it is now a 3 day wait instead of a week.
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Do you know the average time for support to respond? I hate to see my BTC just sitting there :/
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got the PIN reset message, was told to log out then log back in, but when I did this there was no PIN reset page, just the regular home page. help?
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hooray, now MY PIN doesn't work, either. It's the right fucking PIN, I've used it on two other orders. And it's a personal number I wouldn't forget if I had fucking brain damage and lost my long-term memory. Sent a message to Support....let's see how long it takes to respond. One damn thing after another, I'll tell ya what.
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They reset my PIN! Took about 18 hours after the reply....
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I have also got the PIN not working problem where it tells you to logout log back in. I ran down my 5 tries knowing that my PIN was correct. I have contacted SR and you have to wait 3 days for it to be reset. I also reported the bug... but there are plenty on here experiencing it. Bug seems to have arisen aftetr SR went down recently
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Got my pin reset now. Not sure what happened but I refreshed and there was a pin reset prompt. Does SR forget pins after awhile? I know for a fact that my pin was correct when I entered it.
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I really appreciate SR, the service it provides and the work of the people behind it. I'm overall very satisfied with the SR experience. That said, this PIN issue is something that needs to be fixed asap, and SR needs to be more serious about critical user experience issues like this one.
My PIN is very familiar to me, and it's written in a password manager. I've successfully used it in the last months for several orders without needing to look in my password manager. Today, after the first failure, I opened the password manager and made sure I typed it consistently right every time.
Before running out of attempts I looked in the forums, read the FAQ and wrote SR support, but they just ignored my explanations and assumed I forgot my PIN; they referred my to the FAQ and told me to reset the PIN and wait. So resigned to the fact that I wouldn't get any help, I just used the last 2 attempts to start the reset process.
It's obvious that it wasn't me but the system who forgot my PIN, probably because of a bug. And even though this bug spoils my plans for the next weeks and will make some friends upset, I can imagine SR staff dealing with lots of work and empathize with them; and thanks god I'm not a vendor or an addict, so I can just make the effort to sit down and wait patiently.
But then I start thinking about the BTC I deposited just today in my SR account, and the fact that suddenly I won't be able to use *my money* in at least 3 days (maybe much more, judging by experiences in this thread). Meanwhile the market fluctuates... and I can't help feeling nervous. What if someone is using my coins to speculate? Or what if I never get access to my coins again? How reliable is the system? etc.
I do trust in SR, I don't want to promote FUD, and I can try and rationalize this: I'm not really considering the possibility of SR scamming me. But right now I can't help feeling not only annoyed, but also insecure. Oh, and there's also the fact that SR support doesn't seem to assume there's such a bug, so I also feel treated like a kid.
And this feelings spoils the whole customer experience big time.
This situation is unacceptable from a User Experience perspective. You can't take your client's money away from them for an arbitrary period of time. You can't provide a security feature that behaves unreliably and makes users feel insecure, scammed or abused. And you can't address the issue with a patronizing attitude. You're making a lot of customers upset and jeopardizing your business.
Guys, hire an interaction design asap. You'll save money and improve business by avoiding this kind of mistakes.
Sorry for the wall of text, I needed to do something with my frustration and now I have 3 extra days so ... :)
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Me too...
I have three times left, should i just use the PIN three times more and wait?
Maybe i should just do it, but i have a strange feeling about this...
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I was not replying to "PIN reset" message more than 7 days. I've replied now. Is it OK? Just don't want to lose my bitcoins :(
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ok so i wasn't losing my mind.. i got back on the site after it came back up last month and tried to withdraw my bitcoins (yah i know, panicky reaction), but i couldn't and i just figure the pin system was overloaded so ileft it with 1 attempt left.. today i tried to make a transaction and the pin i'm pretty sure what it is, says i "your PIN has been reset due to too many failed attempts" and i got the unreadable-(unclickable??)-message.. so i have to wait 3 days ? and then it'll let me set it something automatically ? or do i need to do something first then wait 3 days? have a friend waiting on me and i'm going to be going out of the country so i wanted to get this taken care of before then :-\
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Who was the smart arse that said 'it's you that has the problem with the pin ' No No NO dipshit . It is happening to me too . I remembered my pin but i have to suffer because of tech problems that SR has .
Thanks , stuck in the middle of nowhere for xmas and they're making me wait at least five days to issue me another pin number .Great . .... i've had it with them and their smug and condescending attitude telling us to chill out FGS .....
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Thankyou for your long awaited response Digi re the diabolical tech problems SR is experiencing
@kilomonster - If there's any more issue let me know, I'll take care of it. Sorry for the delay, thanks for the suggestions.
Like Kilomaster , Iv'e had problems for 4 weeks now since my last order and you and others say to calm down !
To add insult to injury , today I was met with 'wait for five days to reset my pin number '
Is there anything you can do Gigi to speed up my problem like you've graciously offered to Kilomaster ?
It would be great if you can , cause I'm stuck in the middle of the outback for xmas on my own and I was organised to get my stash 4 weeks ago but SR has let me down spectacually ... I'm dreading it .
Cheers
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I would just like to add my name to the list of users experiencing this phenomena of KNOWING the correct PIN # but being rejected and told it was incorrect anyway. I have 1 attempt remaining and I really don't want to start the lockout process if there is a way to resolve this.
Also have you guys noticed there are no shipping options on the checkout page? Just a dropdown menu that only includes "Please Select" but doesn't include anything to select. I don't want to derail the thread, but maybe these two issues are related?
Good luck to everyone experiencing this frustrating problem and thank you to SR Support for doing what they can to help us out.
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I too can say that something phishy happened. I reset my pin after waiting 3 days just yesterday. I have it written down right here. This morning when I logged in I went to place my order. It went through and said Error. please log out log back in and try again. So i did. same error. So I rebooted. refreshed my TOR connection and tried again and was told my pin had been reset. This sucks. I have messages sr support about 5 hours ago. Hopefully I don't end up having to wait yet another 3 days before I can reset my pin. I appreciate the effort they must go through and am trying to be patient, but it's really hard when I have my money locked up in a situation where I can not access it
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I changed my pin number in attempt to secure my safety before doing a deposit of BC. Afterword, i continuously received the incorrect pin message, despite having written down the pin and KNOWING that I was entering it correctly. I changed my password at the same time that i changed my pin so it is unlikely that anyone knew my info to change it from inside my account.
People may want to watch out about changing their pins.
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Dammit. I'm pissed that this is the policy since I'm locked out but it does make a lot of sense. So... fuck you kindly. You're doing a great job but it still hurts.
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Went to do my first order yesterday and got the invalid pin message. I posted that my pin wasn't being accepted in one of the other forums and was told i would have to use up all my attempts to force the system to issue me the "wait three days" message which is what I did. I don't recall being asked for a pin when I initially signed up for SR but if i was there is only one set of alph-numerics I would have used cause I use them all the time but they didn't work. After now reading through all the pin issues in this pin forum I woud have to agree that there is a problem somewhere with the SR system regarding pin acceptance and it should be corrected asap but it seems like it has been occuring for almost a year based on the thread dates and now I'm concerned that it will take much longer than 3 days to reset my pin. Yes i want to place my order but I'm more concerned about access to my funds. It's hard to remain complacent when my hard earned money can't be accessed. But patience is a virtue so I'm waiting on pins and needles. :(
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So I reset my pin by entering the wrong one 5 times (since i forgot my pin). Am I supposed to be able to open the message sent by SR support ("DO NOT DELETE THIS MESSAGE: PIN RESET")? When I click on it it doesn't open... just resets my inbox.
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Ok so I've waited for 3 days, replied to the automate message. Now I logged and logged back in but I wasn't prompted for a PIN change, wtf is going with this shit?!?!?
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I got the same problem as the message 2 above me. I try to read the message with the subject: "DO NOT DELETE THIS MESSAGE: PIN RESET" and it just reloads the mailbox. I send a message to SR Support but that isn't really the same as a reply.
Is something broke or am I doing something wrong?
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So I reset my pin by entering the wrong one 5 times (since i forgot my pin). Am I supposed to be able to open the message sent by SR support ("DO NOT DELETE THIS MESSAGE: PIN RESET")? When I click on it it doesn't open... just resets my inbox.
Yep. same here.
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and the reloading inbox thing only happens for the message from SR support.
Also, SR support hasn't had activity for two days. When should that change?
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I'm having the same problem with my pin, I know I'm using the right one but I cannot make my first transaction. I have one attempt left that I haven't used up, I don't know what to do and am hoping to not have my money tied up.
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Ok well someone signed into the Support SR account today and my pin still isn't reset? Come on, I mean seriously?
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I think the bug where you can't read the reset message is a feature. I'm guessing that once you hit the 3 day mark you'll be able to read it and then reply.
It's to keep people for Replying too early.
I'm just guessing here but I'll find out tomorrow when I hit day 3.
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Add another to the pin saga. I have tried entering my pin (which I'm 100% sure is correct) five times now and have received the pin reset message, yet cannot read the message.
Is there a way to expedite the pin reset process... as this very frustrating?
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I think the wait period is bearable, that is if I had a wait period and I was able to log into my account :(
TO SR SUPPORT: I was PIN-locked but that does not explain why I am unable to log-in to my account since I have the username and password I've always logged in with. What is going on?
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I think an error has occurred server-side regarding the PIN RESET message.
After 3 days I am still unable to view the message via the Inbox.
...luckily I've had prior correspondence from SR SUPPORT so I can view the message from the Sent folder.
I have sent them another message after waiting 3 days. ...all I want to do is make a purchase =/.
I love the concept of the SilkRoad, its actually an awesome idea, long live the SilkRoad ...just please reset my pin.
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i think you have to wait 7 days before the DO NOT RESET MESSAGE is readable and your able to reply...
i could be wrong
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is a PIN reset link automatically sent out after 5 unsuccessful attempts or do i have to contact SR support?
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Please SR Support help us. We just wanna make a purchase. I just sent bit coins to my account today - now they are locked on the account untill you reset the password. 3 days man? cant b serious. cmon u cant mean it takes 3 days to reset a pin cmon cmon cmon omg omg omg
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I wish there was an easier way to either retrieve the pin or change it without have to remember the old one. I have put in different ones now and none works. Now I have 1 attempt left and don´t know what to do.
Anyway hope support can do something to help us out with this matter:)
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I wish there was an easier way to either retrieve the pin or change it without have to remember the old one. I have put in different ones now and none works. Now I have 1 attempt left and don´t know what to do.
Anyway hope support can do something to help us out with this matter:)
i just got a reply from support. they told me to use up all 5 tries and then you will get an automatic message. that you cant read for 3 days. good luck.
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Allright,
I somehow have ended up with a wrong PIN. Came to forum to seek help after my one attempt left and used that too since the support said another member to do that in order to get a reset message which cannot be opened in three days. I've send a message to support in hope of may getting my account back in able faster and started to wait. I know I'm not to wait 2 days nor 1 days and ofcourse not 4 minutes. But hey! The thing is that it shows up the reset message as 3 days fresh and still, yet, even, unfortunately cannot open it...
I've tried to click it, click it and click it; Since there is no other way around. It really is frustrating but, I still am in a naive sympathy to get it solved.
Maybe I should wait for it to show 4 days old in order to read?
I have fairly needed money in the account and really a little impatient. I've send one last message to the support team but I don't think it is going to help anyway.
Suggestions?
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im in the same situation 5 days and i cant open the pin reset message...
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Hi all, KiloMonster how did shit work out for you?
My situation is this , I was told to wait 3 days and contact SR support to receive the email with the reset pin or telling you to log out whatever, It turned 3 days over 10 hours ago and i emailed Sr support and have had no reply, It might just be because they are busy but im not sure.
I sent them a follow up mail which was probably a dumb idea, but i was curios to see where my email was, as im dying t get my orders placed so that domestic is here next day etc.
On the message i sent to Sr support it's still marked as unread so maybe they just haven't had a chance on getting round to it yet.
Not sure what to do, Already asked them and have had no help, Tried my own thread had some helpful replies but bottom line is you need SR support.
Please help me here SR .I 100% understand you must be busy and this isn't fucking amazon where they have extensive customer service etc So i do respect what you are doing for us all here and am very grateful but i am totally Cut off from my coin and am dying to spend it on your site.
Thanks for help.
Hff
Edit: Im noticing hundreds of users who are saying that they cant open the message, this is not the case with me, I received the message straight away from 5 unsuccessful attempts and could read it, but all the message says is to wait 3 days, then contact SR support again. Well i have and have had no reply:( I dont know what to do now as there is NO instructions on what you can do while waiting on them getting back to you. For those that cant read it, just send Sr support a message and explain that to them. Dont know if they will reply though, But it really is your only option.
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@HeatFireFlame
Hey bro, same problem here - locked myself out, waited 3 days as written in the automatic mail , sent message...still waiting for an answer -.-
Now if you check the support-profile it's "was last seen: 27 days ago" ?? Does anybody know if this is normal - and if I have to wait maybe another month for my PIN?
Sauce-->
http://silkroadvb5piz3r.onion/silkroad/user/104259
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@HeatFireFlame
Hey bro, same problem here - locked myself out, waited 3 days as written in the automatic mail , sent message...still waiting for an answer -.-
Now if you check the support-profile it's "was last seen: 27 days ago" ?? Does anybody know if this is normal - and if I have to wait maybe another month for my PIN?
Sauce-->
http://silkroadvb5piz3r.onion/silkroad/user/104259
Hi all Like to update you all on my PIN situation.
I received an email from SR support the next morning explaining everything to me.
Every time you send them an email asking what's happening, Your mail gets put to the bottom of the pile, So it really is a wait your turn and be patient type thing.
it wont take months, Maybe 1 more day, It was on the 4th day i woke up and had the email there.
The SR staff last active 27 days ago means fuck all mate dont worry about it. They aren't out to rob you dont worry , it all genuinly is to stop people hacking your account which if it happened to me i would be very grateful that they had made me wait so a hacker couldn't spend all your BTC.
It's all patience.
hope it works out for you.
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it wont take months, Maybe 1 more day, It was on the 4th day i woke up and had the email there.
Okay, Thank you for the update
I wrote them 22hours ago and didn't ask again, freshness of the PIN-Message is now 4 days so I hope that maybe tomorrow I'll get an answer...
They aren't out to rob you dont worry , it all genuinly is to stop people hacking your account
Yeah I know and it's a great security feature indeed - it's just that I promised business with a vendor and my drop is not open the next week so it's really hard to be patient ;D
But in the end it's my fault...so I have to be 8)
€dit:
Logged in and was to enter a new PIN - took a good 2 days since I wrote them - so it's been a 5 days waiting time... What a feeling back in business :)