@AAkovenI'm not a big fan of Intersango either, not because of these transactional troubles (albeit they might be related, not to start the rumor-bird, but Metro is new and probably has newer CCTV tech... be wary as possible), but because the guys running it are anti-SR. They're incredibly hypocritical, SR represents the majority of value in the Bitcoin economy. No SR, and Bitcoin will fall like a stone. Why do you think the price keeps twitching when DPR says something. At this point, Roberts influences the economy more than the developers of Bitcoin. I believe SR is a giant asset to Bitcoin and all Intersango's legitimacy, and every other exchange, in terms of a being a viable quickly growing business, depends on it.All that said, your troubles with reaching Intersango probably have something to do with the fact you're probably living in the United States and they are living in the UK, hence they are asleep when you're trying to talk to them. I'm not sure if anybody serves as customer service in the USA.