Silk Road forums

Hey guys -

I try hard to keep 100% customer satisfaction and I bend over backwards for customers to keep them happy, but sometimes it is just not possible.   

In this case the customer didn't know how to use BTH and tried snorting it as a powder rather than dissolving it and he is upset that he wasted some product.  I would have helped him out like I have with all past complaints but he is acting hostile and not civilized, I don't think he'd give me positive feedback even if I gave him a refund, and it's not my style to fold to bullies anyway.

Anyhow, I hate airing my dirty laundry but I want people to know I really am a (100) vendor, it's just not always possible to please everyone.

Here's our message thread:






Message 1 (initial question from TurboJesus0jl7v9 to Nod)
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Hey again,

It's been awhile since I've used black tar, and it was always a goop or paste. Do I need to acidify this? I've been trying to insufflate it as cheese or pulverized, and it has been either making me sick or not really getting me high. Or, is it just preferable to smoke this stuff?

Turbo






Message 2 (reply from Nod to TurboJesus0jl7v9)
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Hi turbo,

>It's been awhile since I've used black tar

I'm happy to help.

> and it was always a goop or paste.

All BTH originally comes off the rock hard like this. The reason what you get on the street is goopy is in order to cut it people add water to soften it so they can mix the cut in. The fact that this is rock hard is proof that I haven't cut it. If you want it to ball up you can put it in your hands and huff on it, the moisture from your breath will make it softer and you can ball it up.

>Do I need to acidify this?

No.

The purpose for acid in powder is to make it a salt so that it becomes water soluble so it can be used in your blood, or dissolved by the moisture in nose. BTH is already water soluble and therefore does not need to be acidified.

> I've been trying to insufflate it as cheese or pulverized

Oh shit, i'm glad you asked!

You are doing it wrong - you cant snort BTH as a powder. If you want to snort it you have to dissolve it in water then snort the water. It's a little painful (snorting water) but if you are a snorter you are probably already used to flushing your nose out with water to clean it so it's no worse than that. The good news is it wont sting for long because its heroin

Don't add much water, it is very surprising how little water it takes to dissolve, if you overdo it you'll have a lot of snorting to do.

It is very common (and clever!) to dissolve in water and then stick it in an afrin bottle so you can snort secretly in public.

> Or, is it just preferable to smoke this stuff?

Smoking is the most common route, but not really for any good reason. Snorting is quite effective, you just need to dissolve it in water like I mentioned.

While I am not trying to encourage you to smoke, I will tell you that this BTH is the most smokable heroin you will ever find because of its lack of cut. Smokers love the flavor. This is an acquired taste of course.

You smoke it off foil with a lighter and tube, just like meth. If you decide to smoke and never have let me know and I'll try to describe it to you. I will warn you that smoking takes practice and you're likely to waste a lot. I have a MUCH cheaper product here I could sell you ($100/gm) for learning to smoke. It's a lot harsher, but you wont be wasting as much money while you learn.

You can also plug it (dissolve in water and stuck it in your butt like an enema). Plugging is a very efficient and potent way to do any drug, if the idea doesnt creep you out.

And lastly, you can inject it IV, IM, or SC. IV is the most potent way to use heroin. IM is low potency, long duration, typically used for long term cost effective pain relief.

I have no idea why people inject SC.

Let me know if I can help.

Nod







Message 3 (reply from TurboJesus0jl7v9 to Nod)
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Nod

You seem very helpful and everything, but I don't what you're talking about when you say it can't be snorted as I have made it into to cheese for a year this way from the mexican cartel until that connection was lost. I will try using water as you said and might consider changing my feedback if the dose becomes commensurate with what I am used to getting. However, I'm not going to sit by and get anally raped, paying 150 over the street price for stuff that can only stave off a withdrawal. I like what you're doing on SR, but I'm not your friend; I'm your customer.







Message 4 (reply from Nod to TurboJesus0jl7v9)
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> seem very helpful and everything, but I don't what you're talking about when you say it can't be snorted as I have made it into to cheese for a year this way from the mexican cartel until that connection was lost.

I could be wrong, I don't know everything. :-)

But you are telling me you're having trouble with that method, and I have only done it with water (and heard of others doing it with water), so who knows. I do know one guy who makes a powder out of it, I could ask him for advice.

> I will try using water as you said and might consider changing my feedback

Holy crap! Did you leave non 5/5 feedback?

I probably should have mentioned this to you since this was only your second purchase but it didn't occur to me. The way SR works everybody leaves 5/5 unless there is a major problem, like the dealer intentionally cheated you or the product was completely ineffective. It's sort of like ebay - even 4/5 counts as as negative feedback and completely destroys the vendor's reputation. Your action alone has brought me from 100% customer satisfaction down to 99.5%.

I have tried very hard to keep every customer happy (as you can see from other feedback) and as far as I know I am the only vendor to have more than 300 orders with 100% 5/5 feedback. Dropping to 99.5 will hurt me significantly.

I have never asked a user to change their feedback before (well, haven't had to - they have all been 5/5) but I suspect you meant no harm by it and are just unaware of the custom. I respectfully request that you change he feedback to 5/5 unless you think I have done something improper, malicious, or otherwise dishonest. Even if you do think so the custom is to leave the feedback at 5/5 while we try to work out a fix which is satisfactory to you. In the event that I am not able to resolve your complaints it would then be reasonable to leave negative feedback.

> if the dose becomes commensurate with what I am used to getting. However, I'm not going to sit by and get anally raped, paying 150 over the street price for stuff that can only stave off a withdrawal.

I can assure you that with proper use this is far more potent than any heroin you have ever received on the street, for the simple reason that every street vendor cuts their product whereas I do not. The problem lies somewhere else, and I am willing to help you find it so you can get what you expect.

You don't have to take my word for it - search the forums for reviews about my product and you will see I am providing the most potent heroin on sr - and by extension, the most pure heroin anywhere.

> I like what you're doing on SR, but I'm not your friend; I'm your customer.

I agree 100%, but taking aggressive action with me is unnecessary. You can see from my prior message (before I realized you left negative feedback) that I am interested in ensuring your satisfaction. So how about we put our guns away and figure out how we can make this a win/win?

Nod





Message 5 (customer to vendor)
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Well, maybe I'm impetuous about leaving negative feedback since I've been ripped off enough money on this site. But, negative feedback is the only way at this point to damage your business in order to resolve my issue, and the longer I wait the less effective it is. If you want me to change my feedback, you will resolve my issue quickly. And, don't give me the babe in the woods routine. You can try to guilt trip me, disparage me with other users comments, or even threaten me since you know where I live. But, I don't really care. All that I care about is that this scag is shit, and I handed you alot of money for it. I let two friends try this tar who aren't trivial users of black tar heroin. I was hoping that I could sell it to them and at least get something out of it. And, they told me this shit was crap too. Maybe all the BTH I have ever had was cut with fentanyl derivatives, opiate potentiators, etc. but unless you want to pay me to get a gas chromatogram of your stuff than this isn't black tar heroin to me. It definitely isn't getting me high like black tar heroin. And, you can give me a refund.



Message 6 (Nod to TurboJesus0jl7v9)
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> But, negative feedback is the only way at this point to damage your business in order to resolve my issue,

That's actually completely false. People have complained before and I always make a point to resolve their issue. I have had 10 or so complaints over the last month (one in every 30) and I have resolved every one to the customer's satisfaction. Nobody has left bad feedback because I make sure they do not regret the purchase.

I urge you to go back and look at the first message you sent me, you asked nicely and I nicely replied, trying to be helpful, answering your questions. You quite clearly said you haven't used BTH in a long time, and you asked advice on RoA so I politely replied. 
You indicated quite clearly that the problem was you didn't know what you were doing. Here are some quotes, from you:

"It's been awhile since I've used black tar"
"Do I need to acidify this?"
"I've been trying to insufflate it as cheese or pulverized, and it has been either making me sick or not really getting me high"
"it just preferable to smoke this stuff?"

Here is my reply (and I quote):

"I'm happy to help."

I then went on to politely answer your questions and give you advice related to the questions you asked.  We were on the road to a solution to your satisfaction without you trying to harm my reputation.



> or even threaten me since you know where I live

The fact that you think such a thing explains a lot. I have no idea how you would come to the conclusion that I would harm you but it is not correct. I am a civilized businessman, all I am going to do is refuse to do business with you in the future. Trust me, your loss.



> If you want me to change my feedback, you will resolve my issue quickly.

Well, I do want you to change your feedback but I'm not in the wrong and I don't back down to bullies, so I'll just take the loss and move on.


Nod

Try to find another dealer on here that will actually reship you 6gr out of their own stock no charge

Actually, my assistant made a prep mistake last week which reduced potency for all orders on one day and I am reshipping 8 grams out of my pocket (four orders; 4gms to one person, and  1 each to three others).  Each reship was sent express regardless of whether the person chose express or not originally.  I went through my ledger and contacted every customer who might have been affected and I added a note to my profile page just in case any customer was missed, asking them to contact me so I can make it right.

You can see the public request for any affected customers to contact me on my profile page, here:
http://silkroadvb5piz3r.onion/index.php/silkroad/user/38e50f44b6

I lost money this week but I'll make it up in the long run by earning a reputation that a customer will not regret ordering from me.  In fact, to my knowledge I have 100% customer satisfaction. 

Speaking of resolution, I have never gone to resolution and every packaged shipped has arrived at its destination safely (0 lost). 

Hi,

I've decided to try a new form of advertising.  I am going to offer 1.0 gram of my extreme quality tar for half price to five people.  In order to be eligible you must have a least 150 posts on your account, be active in the Heroin review forums, and have tried at least 2 other vendor's product.

The idea here is I want some people who are respected here to have a chance at tasting my product and experiencing the best customer service SR has to offer.  All I want in return is an honest review.

If interested please message me on SR here: http://silkroadvb5piz3r.onion/index.php/silkroad/user/38e50f44b6

- Nod

Hey guys,

H lover was kind enough to post this here (thank you!), but there is a more comprehensive list of reviews from customers who have tried me here.  If you are curious about trying the best quality heroin on SR feel free to look here, you'll see 50 people swearing it's the best they've had, not to mention great attitude and fast shipping:

http://dkn255hz262ypmii.onion/index.php?topic=26817.msg419194#msg419194

Nod

Thanks   I am tyring to find new ways to advertise.

I put it up originally yesterday back when bitcoins were $14.6 so it was $53 off, man that crash was rough.

Hi doubleJ,

Nope, If I send you express you will not be required to sign.  Some vendors do require, this is configurable based on whether you check to waive signature or not.  I waive signatures on all express.  I also do not require FE even for 0/0 buyers.

My goal is to be so trustworthy, provide a top quality product, and be extremely responsive to my customers so that the professional segment of SR flocks away from the more difficult vendors to me.  It's a win-win, I get the professional customers who can afford to buy routinely and they get a vendor who treats them with respect, delivers on time, and genuinely works to resolve any of the rare problems that they have.

Getting 50% of orders to customers less than 30 hours after they order them is just icing on the cake


BTW sorry for the slow response, been busy trying to expand he infrastructure to keep up with deand.

Nod

DoubleJ,

Nope you're the first person to ask here.  It's funny that you said "sorry in case someone had asked", people on forums are vicious!  I never quite agreed with that, feel free to ask me any question you like here or privately and I promise I won't bite (I cant speak for others, but the people who have posted I this thread are all pretty chill).

To answer your question "Express" refers to the a method of shipping offered by the USPS.  I am going to sacrifice some accuracy in my answer to make it more clear.

Express is generally overnight.  If I get a package to the USPS by 3PM and it's destination is in the continental US (that is not alaska or hawaii) the USPS guarantees either overnight or second-day depending on the actual route.  Whether their guarantee is overnight or second day depends on your zip code and my zip code.  If you message me your zip code on SR I will tell you if it's overnight or second day.

There are a few issues which sometimes affect this.  For my safety I do not register these packages in the way the USPS intends so there is a small chance that the package will be a day late for that reason.  In addition the USPS misses their guarantee once in a while and it ends up being a day late.  I have shipped about 120 express packages so far and all but two have arrived on the date expected.

Anyhow, Express refers to how USPS handles the package.  On my end my rule is that I ship all package (express or not) as quickly as possible.  To date every order that I have filled has been shipped in less than 24 hrs (excluding sat evening since there's no advantage to shipping before monday).   I do not offer a guarantee on how fast I ship because some things are out of my control but to date every order placed by noon has been shipped same day.  I get about 5 orders a day at noon and I haven't missed one yet.

Remember, this isn't a guarantee.  A lot of people place orders at noon and I keep getting lucky on having the time to get it out but very soon here the lucky streak is going to break and some are going to miss.  The earlier you place your order the more likely it is to get filled same day.