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Rumor mill / Re: h3ЯØ|n Vendors
« on: December 31, 2012, 02:52 am »I apologize -- I wasn't directly attacking your product -- I'm sure you have tons of loyal customers / users -- I just can't see me being one of them.
I understand that and respect it. Thank you for clarifying, I did feel attacked.
I view SR as a place where people come because they don't want to deal with that, among other things. This makes SR a value added place, people come here because they prefer it over the experience they have on the street for various reasons and are willing to pay money for that. Because I understand that people come here knowing they will pay more for value added features I have chosen to embrace it, I am an honest vendor, I don't sell light, cut, or bad products ever and I do dozens of things to ensure every customer is happy in their decision to purchase with me. I own up to my mistakes and make things right. I do this because the reason people come here is as professionals they want these things, and also as profesisonals they are have money with which to pay for them rather than pay less and deal with frustration.
We all know that we choose SR over the street because we want better service, higher quality product, discretion, not to get in trouble with the law, higher medical safety, for the product not to be light, for the product to be top quality, for it to show up when expected, reliability, and a protection against being cheated by the vendor. These things are all benefits have a cost associated with providing them and that cost is significant. Because I understand this I embrace it by providing every feature I want when I purchase here. Providing these benefits has a cost associated with it in various forms: time, labor, risk, and fees which I pass on to the customer. When people say "a gram of this costs X on the street" they are disregarding those costs and pretending that they don't want those benefits, but that is not true.
The truth is everybody wants those benefits, the question is whether people are willing to pay for them or not. The fact that I am in business is proof that many do. The fact that SR exists in the first place is proof in a more general sense as well.
I am confident that what I offer is fairly priced for someone who wants these benefits once the cost of providing them is factored in. For those people who don't want to pay for all these customer satisfaction measures there are alternatives. Whatever particular combination of dis-satisfaction is acceptable to you there is a vendor here who can provide it: lower grade product, under weight product, out of stock, not deliver on time, lie about shipping times, pass on bunk product, require FE, twist your arm, don't use stealth, requiring signatures, hostility, lecturing you about pgp, not vacuum sealing, not taking care to protect your information, inconsistent product, misinformation, failed promises, undependable, rude, and many others i'm sure! Whatever compromises in satisfaction you are willing to accept you can find a vendor who closely fits that combination at a lower price. If you are particularly fond of dissatisfaction and need heroic levels of disrespect, getting cheated, and legal risk you may have to go to the street to find them all in one fell swoop. If your preference is to not have any dissatisfaction and pay the costs assocaited with being happy with your experience I am the guy to go to.
My problem is with the rhetoric, false information, and unreasonable expectations from the person who is essentially claimed that a vendor who wants to make a profit is greedy. The opposite is more true. Customers are here to get a product, and vendors are here to to make money by providing a service. Compared to a thug on the street a vendor here has to expend time, money, and accept risk, and expecting a vendor to provide these services at that cost to him without making a profit is greedy. If you do not want to pay for that you are not compelled to do so, you can walk away peacefully. But to create a public spectacle by calling vendors greedy in order to shame them in to doing these things for free rather than just not purchasing is the very definition of greedy, with manipulation mixed in.