Silk Road forums
Discussion => Silk Road discussion => Topic started by: Dread Pirate Roberts on September 24, 2013, 12:41 am
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had to take the site down for just a moment, should be back up within an hour if not sooner.
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Thanks for the update big guy!
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Sounds good DPR, thanks for letting us know 8)
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Ah, good to know. :)
Hopefully this will stop a few people from starting an F5 storm of impatience.
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represent.
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Back up for me... but after 33 confirms still no coins.
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ok, we're back. some deposits are delayed, but we'll get those going asap.
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Thanks DPR, I hope you get the deposits sorted soon, im getting grumpy. hah
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had to take the site down for just a moment, should be back up within an hour if not sooner.
Thank you your honor.
:D
-Edit- Its back up.
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Down for maintenance at this time.....darn, I need to write a good review on the weed I just received ;D
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Down for maintenance at this time.....darn, I need to write a good review on the weed I just received ;D
Back up mate, check again. :D
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"Silk Road is temporarily closed. We will reopen asap."
It's back down.
:/
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thank god you posted this! I got on for a min there but nothing would load then when i x'ed out and tried getting back in it wouldnt load, then i thought i signed into one of those hacker fake sites and i freaked thinking my account was going to be wiped out... PHEW!! THANKS DPR!
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still down for me
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Its still down for me ...But as long as its coming back up im happy
i can wait .........for the good ol SR
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site has been taken down again hope its back soon :'(
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Seems to be back up. At least I got on to the login page. Still loading though
EDIT: Yup, it's back up.
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thank god you posted this! I got on for a min there but nothing would load then when i x'ed out and tried getting back in it wouldnt load, then i thought i signed into one of those hacker fake sites and i freaked thinking my account was going to be wiped out... PHEW!! THANKS DPR!
hahahahaha DPR's job is more stressful than I thought
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Well, sign me up for the ranks of those that have deposited BTC and are hopefully waiting for the return of Silk Road. Dude, your job has got to be soooo stressful... I couldn't do it.
Thanks for all you do, Cap'n Roberts! I'm surely not the only one who considers you a GodSend.
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Dagnammit, was in the process of finalising a trio of orders from a vendor. One got through, then the site crapped out. If you're reading, dear vendor, I'm onto it just as soon as I can!
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Now she's running smooth as silk!
With fair skies and the wind at my back, I'm burnin' through my BitCoin rather effectively. ;D
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is this still 'in process'??
i keep getting logged out of SR to a maintenance page.. but when reloaded with the normal url, it loads right to the login page like normal..
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still no btc after 58 confirms...this is agitating
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Its back up, but is it still safe to send and receive bitcoin?
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i still keep getting logged out to the maintenance page everytime i try to send a PM.. but it will let me log right back on..
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i was getting sent to maintenance page frequently but then i restarted tor and the problem went away...as for is it safe to send coins...your guess is as good as mine - 63 confirms on my deposit and i havent seen a nickel of it.
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I too deposited some coin yesterday, was at 18 confirmations last night and still not on my account. Hopefully it gets sorted soon.
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all this BTC tomfoolery has got me concerned. the longest it normally takes, and I mean longest is a couple of hours. usually in my account within the hour.
hope things are good soon.
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196 confirms haha fuck my life
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had to take the site down for just a moment, should be back up within an hour if not sooner.
Hmm, SR went down just about 20 minutes after I made a Bitcoin deposit to my account. Over 24 hours later & I haven't seen my deposit show up ~~ wonder if there's a connection between the downtime and all the missing deposits.
I'm keeping the faith that it'll all work out tho' :D
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So no deposits are getting thru right now?
This is concerning as I deposited earlier today.
Hopefully this can be resolved soon. I remember the last big deposit delay that took days, I lost a good bit of USD that time because bitcoin dropped in value while everybody was waiting.
EDIT: I just checked again and most of my coins are in my account, I'm sure the rest will be along shortly.
Hope everyone else deposit show up soon.
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ok, we're back. some deposits are delayed, but we'll get those going asap.
Any time frame you can give?
Still waiting on a deposit from over 24 hours ago. Support has been anything but helpful. This appears to be a widespread problem (hence the 5 page thread at the top of the Customer support forum).
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Of course, downtime just as I get listings back up :D
Thanks for the notice!
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so much for a slight delay on deposits....24+ hours later i still have nothing.
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Didn't you all realize, SR time and real life time are two different entities!
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so much for a slight delay on deposits....24+ hours later i still have nothing.
According to SR support that problem was fixed 12 hours ago. Yet, I still don't have any bitcoins in my account and can't get anything but an automated response.
Piss poor customer service.
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I've tried to be understanding of this problem. but at this point im just livid. if you cant fix the fucking problem then you need to get off your high horse and start manually crediting accounts.
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I've tried to be understanding of this problem. but at this point im just livid. if you cant fix the fucking problem then you need to get off your high horse and start manually crediting accounts.
I understand your frustration. What, specifically did support tell you? Have they diagnosed the problem and are future deposits/withdrawals safe from this type of 'delay'?
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I'll post my transcript here...
1.
Vendor Support
We are experiencing minor deposit delays at the moment; please get back to us in 8 hours if the deposit still hasn't shown up and we'll look into it.
Sincerest apologies for the inconvenience.
~Vendor Support
2.
Vendor Support
We're working on a small issue with archived addresses at the moment; to avoid this in future, please always use a new address for each deposit.
Apologies for the delay - it'll be fixed as soon as possible!
~Vendor Support
3.
Vendor Support
I don't have a time-frame at this moment, I'm afraid.
~Vendor Support
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We've corrected the problem with delayed deposits, but it is likely that a few were never credited. If you are still waiting on a deposit, please contact support with the deposit address and amount so they can manually review your case and credit you. Sorry to those that were affected by this.
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Thank you for the official response DPR. I have resent my info to support in hopes that i will see my coin soon.
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Thank you for the official response DPR. I have resent my info to support in hopes that i will see my coin soon.
me too. It's good to know I'm not alone. Sure hope I can still get my order in tonight.
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We've corrected the problem with delayed deposits, but it is likely that a few were never credited. If you are still waiting on a deposit, please contact support with the deposit address and amount so they can manually review your case and credit you. Sorry to those that were affected by this.
Do I have to wait another 12 hours? That will put it past 2 days by the way. I ask because I was just told by support (less than 3 min ago) I had to wait another 12 hours before they would credit me manually.
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We've corrected the problem with delayed deposits, but it is likely that a few were never credited. If you are still waiting on a deposit, please contact support with the deposit address and amount so they can manually review your case and credit you. Sorry to those that were affected by this.
Do I have to wait another 12 hours? That will put it past 2 days by the way. I ask because I was just told by support (less than 3 min ago) I had to wait another 12 hours before they would credit me manually.
I'll let you know what support tells me once they get back to me.
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just got my coins. Keep the faith fellas.
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The "12 hours" message was sent out as a result of crossed wires on my end - apologies for that; please get back in touch with SR Support with the deposit address and we'll credit accounts where needed.
Libertas
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got mine!
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Got my funds.
It shouldn't be this hard. I have to say I am thoroughly unimpressed with SR support.
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Got my funds.
It shouldn't be this hard. I have to say I am thoroughly unimpressed with SR support.
please try to remember that we are on the bleeding edge of several technological fronts and do our absolute best to serve the community. Considering that there is no standard to compare Silk Road to, speculating how it should and shouldn't be is going to be hard to nail down. All things considered, it shouldn't function nearly as well as it does and for what it's worth, I am thoroughly impressed with my admins and staff.
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Got my funds.
It shouldn't be this hard. I have to say I am thoroughly unimpressed with SR support.
please try to remember that we are on the bleeding edge of several technological fronts and do our absolute best to serve the community. Considering that there is no standard to compare Silk Road to, speculating how it should and shouldn't be is going to be hard to nail down. All things considered, it shouldn't function nearly as well as it does and for what it's worth, I am thoroughly impressed with my admins and staff.
DPR
as YOU wish!!
and i agree %100!!
much much thanks to ALL admins, staff, and moderators!!
long live SR!!
much love!!
peace!!
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I had to go to bed and could not mail my deposit address to support until recently. 45 minutes has gone and it is unread. Can I expect to have to wait for it to be manned for me being in another time-zone? I really need help getting these lost coins back.. Maybe its too early to ask that, but since I had a support message go unread for 6 hours yesterday, I thought Id ask. Granted, that one was titled Bitcoin Deposit Delay, so I can see why someone would not be in a hurry clicking that while they were already working on it and receiving more and more of those.
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Got my funds.
It shouldn't be this hard. I have to say I am thoroughly unimpressed with SR support.
please try to remember that we are on the bleeding edge of several technological fronts and do our absolute best to serve the community. Considering that there is no standard to compare Silk Road to, speculating how it should and shouldn't be is going to be hard to nail down. All things considered, it shouldn't function nearly as well as it does and for what it's worth, I am thoroughly impressed with my admins and staff.
I apologize for my earlier comment, it shouldn't have been made without a more thorough explanation.
I am unimpressed with the level of customer service I received. I have no idea how hard or diligently person(s) were working behind the scenes to resolve my issue. I don't doubt you when you say you are on the "bleeding edge of several technological fronts", I can't pretend to understand what it takes to keep SR up and running. When I said "It shouldn't be this hard" I was referring to the communication between SR staff and myself, not the nuts and bolts of physically resolving the problem.
When it comes to customer service I don't think Silk Road is unique, I think good customer service is universal. The ability to provide good customer service comes down to timely, succinct, honest communication and empowerment. I feel like SR support did a poor job of communicating with me about this problem. I feel it is unacceptable to have a thread in "Customer support" with hundreds of views and pages of post go untended by SR support staff for hours and hours. Furthermore, when dealing with support directly through the main site, it took 8 hours for an initial reply, I was first given canned responses that didn't address my questions, then was told I had to wait 12 hours for help, while you said in this very thread to contact support.
A little better communication would have gone a long way in this instance, just a little added effort would have been the difference. What is the point of having a "Customer support" forum when it isn't being used? I may be overly critical, I admit I hold people to a high standard when it comes to customer service and I find poor service inexcusable. However, I also feel I appreciate good service more than most and hope I do a good job of showing it.
for what it's worth, I am thoroughly impressed with my admins and staff.
It's worth a lot. I wouldn't think much of you as a business owner if you didn't stand behind your people.
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Got my funds.
It shouldn't be this hard. I have to say I am thoroughly unimpressed with SR support.
please try to remember that we are on the bleeding edge of several technological fronts and do our absolute best to serve the community. Considering that there is no standard to compare Silk Road to, speculating how it should and shouldn't be is going to be hard to nail down. All things considered, it shouldn't function nearly as well as it does and for what it's worth, I am thoroughly impressed with my admins and staff.
I apologize for my earlier comment, it shouldn't have been made without a more thorough explanation.
I am unimpressed with the level of customer service I received. I have no idea how hard or diligently person(s) were working behind the scenes to resolve my issue. I don't doubt you when you say you are on the "bleeding edge of several technological fronts", I can't pretend to understand what it takes to keep SR up and running. When I said "It shouldn't be this hard" I was referring to the communication between SR staff and myself, not the nuts and bolts of physically resolving the problem.
When it comes to customer service I don't think Silk Road is unique, I think good customer service is universal. The ability to provide good customer service comes down to timely, succinct, honest communication and empowerment. I feel like SR support did a poor job of communicating with me about this problem. I feel it is unacceptable to have a thread in "Customer support" with hundreds of views and pages of post go untended by SR support staff for hours and hours. Furthermore, when dealing with support directly through the main site, it took 8 hours for an initial reply, I was first given canned responses that didn't address my questions, then was told I had to wait 12 hours for help, while you said in this very thread to contact support.
A little better communication would have gone a long way in this instance, just a little added effort would have been the difference. What is the point of having a "Customer support" forum when it isn't being used? I may be overly critical, I admit I hold people to a high standard when it comes to customer service and I find poor service inexcusable. However, I also feel I appreciate good service more than most and hope I do a good job of showing it.
for what it's worth, I am thoroughly impressed with my admins and staff.
It's worth a lot. I wouldn't think much of you as a business owner if you didn't stand behind your people.
John - SR is unique and cannot operate with the same level of customer support that you expect from Amazon or Zappos or wherever.
I doubt SR has staff trained specifically in customer support. Perhaps you could spend of your own time and write up a programme of best practises. Get involved to make some positive change instead of complaining.
Either add some greater value or adjust your expectations mate otherwise you'll be a very unsatisfied participant on the Road.
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I didn't deposit anything. When are my undeposited funds going to credit to my account?!
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All Support tickets relating to deposit issues have now been processed, replied to, and credited where necessary. To prevent similar issues in future, please always use a new address for each deposit; though it may occasionally take longer than we all want for an issue to be resolved, rest assured that if there are issues with deposits, you will always get your bitcoins.
I would like to offer my sincerest apologies to those affected by the issue, and would also like to apologise for the delayed response times that many of you experienced. We do our best to ensure a response within 12 hours but when tickets back up about issues like this it does take a lot longer to get through them; that being said, we'll make every effort to keep the response time to a minimum during any possible future issues.
It's a pleasure and an honour to serve each and every one of you within this incredible system that DPR provides - and which, without you guys, would cease to exist - and again, I apologise for the delays and hope that none of you have been too greatly inconvenienced as a result.
Keep fighting the good fight!
Libertas
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I have a sellers account jj70,I lost the password on sept25th Ive sent them all the information they need and they wont even reply.Whats going on guy?
jj70
Im using someones account because of the newbie rigmarole
jj70
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I have a sellers account jj70,I lost the password on sept25th Ive sent them all the information they need and they wont even reply.Whats going on guy?
jj70
Im using someones account because of the newbie rigmarole
jj70
See here:
http://dkn255hz262ypmii.onion/index.php?topic=215970.msg1575752#msg1575752
Libertas
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I can't get on the road, is it down just now? Thanks :)
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I can't get on the road, is it down just now? Thanks :)
It's working for me. Probably just busy with lots of traffic. Keep trying and use a new identity each time you can't connect. That seems to work for me when the site is busy. :)
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SR is working more efficient and faster than ever! I usually have no issues connecting to and browsing the site.