Silk Road forums

Support => Customer support => Topic started by: WhiteShark on August 09, 2013, 04:55 am

Title: Incorrect Pin; 1 attempt Left
Post by: WhiteShark on August 09, 2013, 04:55 am
So I am 99% sure I am entering the correct pin however I keep getting an error. I am on incorrect pin 1 attempt left.

I have access to my PGP private key and can fully prove the account is mine.

A forum search on a similar topic said to lock the pin by entering the incorrect one 5 times (ie one more time for me), wait 3 days, then change the pin.

Is this still the route I should take?
Title: Re: Incorrect Pin; 1 attempt Left
Post by: Libertas on August 09, 2013, 05:04 am
Quote from: WhiteShark on August 09, 2013, 04:55 am
So I am 99% sure I am entering the correct pin however I keep getting an error. I am on incorrect pin 1 attempt left.

I have access to my PGP private key and can fully prove the account is mine.

A forum search on a similar topic said to lock the pin by entering the incorrect one 5 times (ie one more time for me), wait 3 days, then change the pin.

Is this still the route I should take?

Yeah, locking the PIN is the route to take. You should definitely change your password too though to ensure that your account remains secure, and just on the off-chance you've been phished, check for any sub-accounts that you haven't created yourself.

As an aside, do you have auto-withdraw enabled? Check that your auto-withdrawal addresses are the same as what you set them as. If they're not, or if there is a sub-account that you haven't created then you've fallen victim to phishing. If that's the case, message Vendor Support immediately.

Libertas
Title: Re: Incorrect Pin; 1 attempt Left
Post by: WhiteShark on August 09, 2013, 05:12 am
Thanks for the prompt reply. Will do this and contact support if necessary. Locked as topic has been resolved.
Title: Re: Incorrect Pin; 1 attempt Left
Post by: WhiteShark on August 09, 2013, 05:19 am
Just thought I would report in that my auto withdrawal is still my BTC address and no sub accounts were created. Maybe I just had a brain fart, who knows...oh well....72 hours and pin will be reset.

Thanks again
Title: Re: Incorrect Pin; 1 attempt Left
Post by: Libertas on August 09, 2013, 05:27 am
Quote from: WhiteShark on August 09, 2013, 05:19 am
Just thought I would report in that my auto withdrawal is still my BTC address and no sub accounts were created. Maybe I just had a brain fart, who knows...oh well....72 hours and pin will be reset.

Thanks again

Okay, glad to hear it. Feel free to message Vendor Support if you require any assistance.

Libertas