Silk Road forums

Support => Customer support => Topic started by: dukem600 on August 06, 2013, 02:43 am

Title: All my orders and money is gone!!!
Post by: dukem600 on August 06, 2013, 02:43 am
Today I placed three orders and had one order in transit. Also I had roughly .11 Bitcoins in my account. I get back on and EVERYTHING is at zero. I have no money or orders. Their just gone! I have no idea what has happened. I did nothing different. I just logged in and everything is at zero. I even had 1 thing in my cart that I was looking at earlier and that is not longer there! Somebody help!!!!!!
Title: Re: All my orders and money is gone!!!
Post by: Libertas on August 06, 2013, 02:59 am
If the funds are gone and they were not withdrawn by you, your account was compromised and your bitcoins were stolen, most likely as a result of entering the login credentials you use for Silk Road on an Atlantis phishing URL, or using an incorrect Silk Road URL. As the Bitcoin protocol is irreversible by design, we are unable to recover them.

You should change your password and PIN immediately (you can do this on the 'Settings' page). They should both be changed to something unique and complex that you have never used before, neither on Silk Road nor any other site.

Please ensure that you either memorize or bookmark the real address: [silkroadvb5piz3r.onion] and do not enter your Silk Road login credentials at ANY other URL (including other marketplaces - use a different password and PIN for those.)

You should also regularly check your system for keyloggers, dataloggers and rootkits, and ensure that you always use a unique username and complex password that you do not / have not used anywhere else, especially on another marketplace.

Libertas
Title: Re: All my orders and money is gone!!!
Post by: dukem600 on August 06, 2013, 03:12 am
Sadly I think that is what happened  :'( I did change my password and PIN but now I cant even log in. Is there anyway to ensure I get the orders I already placed? I know what they are, how much and who they were to. Last I saw all my orders said they were "in transit".
Title: Re: All my orders and money is gone!!!
Post by: Libertas on August 06, 2013, 03:24 am
Please create a new account on the main site and message SR Support with the last SR wallet address (belonging to your account) that you deposited BTC to.

Libertas
Title: Re: All my orders and money is gone!!!
Post by: d0z3r on August 06, 2013, 04:22 am
Quote from: dukem600 on August 06, 2013, 03:12 am
Sadly I think that is what happened  :'( I did change my password and PIN but now I cant even log in. Is there anyway to ensure I get the orders I already placed? I know what they are, how much and who they were to. Last I saw all my orders said they were "in transit".

sounds like who ever got you finalized all of them, check your feedback