Silk Road forums

Support => Customer support => Topic started by: 46andtwo on July 26, 2013, 03:24 am

Title: Can't log into account, checked on two computers
Post by: 46andtwo on July 26, 2013, 03:24 am
So I tried logging in today about 2 hours ago and I keep getting the "Login failed, please try again" message on the bottom of the screen. Yes I am sure I entered all my information perfectly, yes I triple checked the captcha image each time and it matched. I checked on another computer to make sure it wasn't the connection as well. So wth is going on, this is pretty frustrating.
Title: Re: Can't log into account, checked on two computers
Post by: WhiteShark on July 26, 2013, 03:30 am
Not trying to insult your intelligence put are you sure you never logged into a phishing site/have no keyloggers on your system?

Do you run off tails? Or are you using a OSX/Windows? Any way you can prove you own the account (current balance, recent messages, etc)
Title: Re: Can't log into account, checked on two computers
Post by: NorthernStar on July 26, 2013, 08:40 am
I honesty don't know why people log in and out 5 times a day, Just keep the window open, and lock the screen when your out, then when your home again just log on to internet, and open window and refresh it's simples.
Title: Re: Can't log into account, checked on two computers
Post by: 46andtwo on July 26, 2013, 10:02 pm
Not trying to insult your intelligence put are you sure you never logged into a phishing site/have no keyloggers on your system?

Do you run off tails? Or are you using a OSX/Windows? Any way you can prove you own the account (current balance, recent messages, etc)

Yea I can definitely prove through messages and balance and orders. I currently have two waiting, that's why I'm worried. I always type in the SR site manually, silkroadvb5piz3r.onion. I've logged on from many public computers so this may have been the problem. Anyway to let the SR folks know I can't get into my own damn account? :( The password has been definitely reset
Title: Re: Can't log into account, checked on two computers
Post by: ChemCat on July 26, 2013, 10:15 pm
contact SR Support here~~~~> http://silkroadvb5piz3r.onion/silkroad/support
Title: Re: Can't log into account, checked on two computers
Post by: Libertas on July 26, 2013, 11:20 pm
Not trying to insult your intelligence put are you sure you never logged into a phishing site/have no keyloggers on your system?

Do you run off tails? Or are you using a OSX/Windows? Any way you can prove you own the account (current balance, recent messages, etc)

Yea I can definitely prove through messages and balance and orders. I currently have two waiting, that's why I'm worried. I always type in the SR site manually, silkroadvb5piz3r.onion. I've logged on from many public computers so this may have been the problem. Anyway to let the SR folks know I can't get into my own damn account? :( The password has been definitely reset

Have you by any crazy chance created an account at an Atlantis URL using the same credentials you use to log in to Silk Road?

Libertas
Title: Re: Can't log into account, checked on two computers
Post by: samesamebutdifferent on July 27, 2013, 07:25 am
Irrespective of what the issue is you cannot get assistance via the forums, you will need to submit a customer support ticket via the market site. Create a new temp account and message support along with the BTC wallet address you used to fund the account you cannot log into, that will enable them to verify you as the rightful owner of that account and reset your pass phrase.

Should you require further instructions re this please refer to the sticky at the top of this board.
Title: Re: Can't log into account, checked on two computers
Post by: 46andtwo on July 29, 2013, 02:12 pm
Irrespective of what the issue is you cannot get assistance via the forums, you will need to submit a customer support ticket via the market site. Create a new temp account and message support along with the BTC wallet address you used to fund the account you cannot log into, that will enable them to verify you as the rightful owner of that account and reset your pass phrase.

Should you require further instructions re this please refer to the sticky at the top of this board.

Thank you! I will do that today :)
Title: Re: Can't log into account, checked on two computers
Post by: 46andtwo on July 29, 2013, 10:24 pm


Have you by any crazy chance created an account at an Atlantis URL using the same credentials you use to log in to Silk Road?

Libertas


Whoa, I actually did this and did not think it would affect my SR account in any way. I made an Atlantis account to scope out the site, and I figured I'd use the same credentials. How f'ing stupid of me. >:o

What is strange is that I made a new account this morning to try to send SR support a message, but I kept getting an error message saying the page I was looking for could not be found. I made a new account and the message just went through so hopefully I'm on the right track to getting my account back.