Silk Road forums

Support => Customer support => Topic started by: kumonk on July 15, 2013, 02:31 am

Title: Forgot password, and only have 1 attempt left... Please help!
Post by: kumonk on July 15, 2013, 02:31 am
Wow, I never thought this would happen, but I seem to have jumbled my password a bit.  I haven't purchased anything from the road in quite awhile, but just deposited $400 the other day for a series of purchases i want to make.  It is a mix of two pin numbers that I know very well, but I seem to have forgotten which order the numbers go for my account here.

I have attempted  several times and have only one attempt left.  I'm really worried that if I guess again, my account will be locked out.  Does anyone know what happens once you hit that limit?  Will I be able to try again tomorrow? ... I know that if I had enough attempts I would figure it out because there are only 8 possible combinations my password could be and I could just systematically go through the options.

Does anyone have any advice for me?

Worst case, will I be able to at least transfer my coins out to another wallet or do I need my pin for that as well?

Thanks in advance... what a noob mistake.
Title: Re: Forgot password, and only have 1 attempt left... Please help!
Post by: Libertas on July 15, 2013, 04:03 am
Wow, I never thought this would happen, but I seem to have jumbled my password a bit.  I haven't purchased anything from the road in quite awhile, but just deposited $400 the other day for a series of purchases i want to make.  It is a mix of two pin numbers that I know very well, but I seem to have forgotten which order the numbers go for my account here.

I have attempted  several times and have only one attempt left.  I'm really worried that if I guess again, my account will be locked out.  Does anyone know what happens once you hit that limit?  Will I be able to try again tomorrow? ... I know that if I had enough attempts I would figure it out because there are only 8 possible combinations my password could be and I could just systematically go through the options.

Does anyone have any advice for me?

Worst case, will I be able to at least transfer my coins out to another wallet or do I need my pin for that as well?

Thanks in advance... what a noob mistake.

I presume you're not having problems with your password, and you are using 'password' and 'PIN' interchangeably. That's absolutely fine but just to clarify, your 'password' is the code you use to access your account at the login page and your 'PIN' is the code you use when making orders and making withdrawals from your account.

Please see the following section of the SR Wiki:
http://dkn255hz262ypmii.onion/wiki/index.php?title=Frequently_Asked_Questions#I_forgot_my_PIN.

You need your PIN for anything that involves moving your BTC.

Thread locked as resolved.

Libertas