Silk Road forums

Support => Customer support => Topic started by: farmer1 on June 25, 2013, 10:40 pm

Title: How can I clear my shopping cart
Post by: farmer1 on June 25, 2013, 10:40 pm
What is the purpose of locking the other thread on this topic?

What if someone else wanted to chime in and say thanks?
What if someone wanted to offer different advice?
What if the OP had a follow-up question?

Please stop locking threads. The community may not be done discussing something just because you think the final word has been said.
Title: Re: How can I clear my shopping cart
Post by: samesamebutdifferent on June 25, 2013, 10:53 pm
Quote from: farmer1 on June 25, 2013, 10:40 pm
What is the purpose of locking the other thread on this topic?

What if someone else wanted to chime in and say thanks?
What if someone wanted to offer different advice?
What if the OP had a follow-up question?

Please stop locking threads. The community may not be done discussing something just because you think the final word has been said.

Hi farmer1

I only do it in this board to keep on top of all the issues so once the OP's question has been answered and 'resolved' I lock it like a customer support ticket. If you would like a thread reopened to add to it please just pm me and I will unlock it immediately. This board gets flooded sometimes though and it becomes quite challenging to ensure all everything is answered, newbies come in here spamming occasionally too so this way I know when I log in and see 'new' next to a thread it needs my attention, that all make sense?

In saying that I'll leave them unlocked if the think it's an issue, it has nothing to with me having the last say, its just my way of manging this board, if people would like to carry on the discussion once the OP's issue has been resolved I would also be happy to move that thread to a more appropriate section so as not to gunk up this board.

ssbd

Title: Re: How can I clear my shopping cart
Post by: farmer1 on June 25, 2013, 11:07 pm
Quote from: samesamebutdifferent on June 25, 2013, 10:53 pm
Quote from: farmer1 on June 25, 2013, 10:40 pm
What is the purpose of locking the other thread on this topic?

What if someone else wanted to chime in and say thanks?
What if someone wanted to offer different advice?
What if the OP had a follow-up question?

Please stop locking threads. The community may not be done discussing something just because you think the final word has been said.

Hi farmer1

I only do it in this board to keep on top of all the issues so once the OP's question has been answered and 'resolved' I lock it like a customer support ticket. If you would like a thread reopened to add to it please just pm me and I will unlock it immediately. This board gets flooded sometimes though and it becomes quite challenging to ensure all everything is answered, newbies come in here spamming occasionally too so this way I know when I log in and see 'new' next to a thread it needs my attention, that all make sense?

In saying that I'll leave them unlocked if the think it's an issue, it has nothing to with me having the last say, its just my way of manging this board, if people would like to carry on the discussion once the OP's issue has been resolved I would also be happy to move that thread to a more appropriate section so as not to gunk up this board.

ssbd


ssbd,

Thanks for the response. I would like the option to comment on any thread. If you don't lock them then the OP continues to gets the opinion of the whole community and not just one person. This is important for security.

I will take you up on your offer to reopen any thread: please unlock all of them.

Thanks!

F1
Title: Re: How can I clear my shopping cart
Post by: Libertas on June 25, 2013, 11:32 pm
Quote from: farmer1 on June 25, 2013, 11:07 pm
Quote from: samesamebutdifferent on June 25, 2013, 10:53 pm
Quote from: farmer1 on June 25, 2013, 10:40 pm
What is the purpose of locking the other thread on this topic?

What if someone else wanted to chime in and say thanks?
What if someone wanted to offer different advice?
What if the OP had a follow-up question?

Please stop locking threads. The community may not be done discussing something just because you think the final word has been said.

Hi farmer1

I only do it in this board to keep on top of all the issues so once the OP's question has been answered and 'resolved' I lock it like a customer support ticket. If you would like a thread reopened to add to it please just pm me and I will unlock it immediately. This board gets flooded sometimes though and it becomes quite challenging to ensure all everything is answered, newbies come in here spamming occasionally too so this way I know when I log in and see 'new' next to a thread it needs my attention, that all make sense?

In saying that I'll leave them unlocked if the think it's an issue, it has nothing to with me having the last say, its just my way of manging this board, if people would like to carry on the discussion once the OP's issue has been resolved I would also be happy to move that thread to a more appropriate section so as not to gunk up this board.

ssbd


ssbd,

Thanks for the response. I would like the option to comment on any thread. If you don't lock them then the OP continues to gets the opinion of the whole community and not just one person. This is important for security.

I will take you up on your offer to reopen any thread: please unlock all of them.

Thanks!

F1

Customer Support threads are generally locked when they receive a definitive answer. There is no need for them to be left open once the issue has been resolved; threads in this section are not meant for discussion - that is what the main forums and Newbie discussion forum are for.

EDIT: I have merged your other threads into the threads that already existed. Please do not use the Customer Support forum for discussion, nor open new threads here unless you have a customer support issue.

Libertas