Silk Road forums

Support => Customer support => Topic started by: phangka on June 19, 2013, 05:06 pm

Title: Refund % Question
Post by: phangka on June 19, 2013, 05:06 pm
I used the resolution center for the first time this week and have some questions about the impact it had on my Buyer Stats.

I have 30 transactions and over $2,700 spent.  I receiver a refund for $80 and my Refund % skyrocketed to more than 18%?  $80 IS NOT 18% of $2,700! 

What gives?  Why did the Refund % go up so much.  I'm pretty worried about vendors looking at my stats now.
Title: Re: Refund % Question
Post by: ChemCat on June 19, 2013, 05:14 pm
always a good practice to msg prospective vendors to say Hi :)

and to let them know about your stats  ;)

just my opinion  :)

Peace & Hugs,

ChemCat  O0



**Also i think that the % goes down as you make more successful transactions**

:)
Title: Re: Refund % Question
Post by: samesamebutdifferent on June 19, 2013, 09:21 pm
Quote from: phangka on June 19, 2013, 05:06 pm
I used the resolution center for the first time this week and have some questions about the impact it had on my Buyer Stats.

I have 30 transactions and over $2,700 spent.  I receiver a refund for $80 and my Refund % skyrocketed to more than 18%?  $80 IS NOT 18% of $2,700! 

What gives?  Why did the Refund % go up so much.  I'm pretty worried about vendors looking at my stats now.

The formula used to calculate refunds is quite complex and takes into many factors, if you need a more detailed explanation I suggest you contact customer support on the market site as they can review your individual circumstances for you.
Title: Re: Refund % Question
Post by: ChemCat on June 20, 2013, 02:12 am
+1 duffman  :)

i thought this same thing  ???

it would seem sensible huh?



Peace & Hugs,

ChemCat  8)
Title: Re: Refund % Question
Post by: Libertas on June 20, 2013, 03:05 am
Quote from: phangka on June 19, 2013, 05:06 pm
I used the resolution center for the first time this week and have some questions about the impact it had on my Buyer Stats.

I have 30 transactions and over $2,700 spent.  I receiver a refund for $80 and my Refund % skyrocketed to more than 18%?  $80 IS NOT 18% of $2,700! 

What gives?  Why did the Refund % go up so much.  I'm pretty worried about vendors looking at my stats now.

Please read the SR Wiki in its entirety before starting a Customer Support thread or opening a Customer Support ticket:

http://dkn255hz262ypmii.onion/wiki/index.php?title=Frequently_Asked_Questions#Why_are_my_stats_incorrect.3F

Thread locked as resolved.

Libertas