Silk Road forums

Support => Customer support => Topic started by: CrysisTime on June 18, 2013, 05:09 pm

Title: Giving back a refund after resolution center finaliazed?
Post by: CrysisTime on June 18, 2013, 05:09 pm

Hey guys, couldn't find anything in the forums, but I honestly struggled thinking what to search.

Anyway, I purchased a product from BoyMaster recently, but after 3-4 weeks of what seemed like no product, we went to resolution center, I got a 30% refund.

Anyway, long story short, my housemates got the letter and placed it down with some random crap which has only just come to light (they didn't think to tell me anything had come through)

So, I would like to give back my refund, (So BoyMaster can get the money he should get, and for my stats sake)

Anyway of getting this done? And provide transaction numbers if needed.

Thanks,
Crysis.

Title: Re: Giving back a refund after resolution center finaliazed?
Post by: samesamebutdifferent on June 18, 2013, 08:57 pm

Hi CrysisTime

If you return the refund to the vendor then submit a customer support ticket via the market site advising them of what you have done and why an admin will amend your stats to remove the refund rate for that transaction.

ssbd

Title: Re: Giving back a refund after resolution center finaliazed?
Post by: CrysisTime on June 19, 2013, 01:57 am

Shame, gave back the bitcoins but quoting the SR team

Quote

only edit buyer stats for any particular transaction in very exceptional circumstances.

So, yeah, but c'est la vie. I'm just gonna leave the update incase anyone has a similar issue

Title: Re: Giving back a refund after resolution center finaliazed?
Post by: CaliforniaCannibas on June 19, 2013, 04:02 am

Yep.....seen that happen lots of time.....and the customer is usually irate that they did not get their package.....and the vender is a low down SOB.......and then all of a sudden

the real story comes out........if you messaged the vendor and told him the full story......and returned the coins.....that is a excellent start.

Had a customer.....send me three messages about his order.....he was pissed.....and then a few hours later...AFTER his wife told him she had the package.....he sent me an appology :o ::)

I just SMH....... :)

Good luck

Title: Re: Giving back a refund after resolution center finaliazed?
Post by: samesamebutdifferent on June 19, 2013, 04:43 am

Quote from: CrysisTime on June 19, 2013, 01:57 am

Shame, gave back the bitcoins but quoting the SR team

Quote

only edit buyer stats for any particular transaction in very exceptional circumstances.

So, yeah, but c'est la vie. I'm just gonna leave the update incase anyone has a similar issue

Please send in another customer support ticket and let them know that I asked you to do so, my understanding is that it is totally acceptable to amend buyer stats under the circumstances that you have described.

Title: Re: Giving back a refund after resolution center finaliazed?
Post by: Libertas on June 19, 2013, 07:18 am

I have PM'd CrysisTime and - as you did - asked them to submit another Support ticket so we can see about those stats. :)

Libertas

Title: Re: Giving back a refund after resolution center finaliazed?
Post by: CrysisTime on June 20, 2013, 07:21 am

Thanks guys! Sending another ticket now,

And yeah, I wasn't pissed at BoyMaster at all, was just a shame at the time, things get lost in the mail and I didn't blame him. Anyway, thanks for allowing me to fix my stats :)

Title: Re: Giving back a refund after resolution center finaliazed?
Post by: samesamebutdifferent on June 20, 2013, 08:05 am

All good mate.

Thread locked as resolved.