Silk Road forums
Support => Customer support => Topic started by: whatsmyname on June 08, 2013, 03:38 am
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I placed an order and now it says seller has no listings and has not logged in for 4 days.
Info says ships next day.
If seller has not logged in must not have product.
so how was i able to order.
I mailed support about this issue.
This must be a system flaw i should not loose any value.
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I placed an order and now it says seller has no listings and has not logged in for 4 days.
Info says ships next day.
If seller has not logged in must not have product.
so how was i able to order.
I mailed support about this issue.
This must be a system flaw i should not loose any value.
When a vendor does not log in for 3 days (72 hours) their listings are taken down automatically. You placed an order when his listings were still up, and they have since been taken down by the system because he has not logged in for more than 72 hours.
Vendors have 4 days (96 hours) to process an order from the time you place it, and if they do not mark it 'in transit' before this period is up then you will have the option to cancel the order - if you do this, you will receive an immediate refund.
Libertas
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ok thanks.
did not see info about listings being taken down for sellers.