Silk Road forums

Support => Customer support => Topic started by: invisiblelandscape72 on May 31, 2013, 01:52 pm

Title: How do you cancel an order before product is shipped?
Post by: invisiblelandscape72 on May 31, 2013, 01:52 pm
hello I would like to cancel an order is there any way to do that it's still processing I placed the order earlier this morning.
Title: Re: How do you cancel an order before product is shipped?
Post by: SelfSovereignty on May 31, 2013, 01:54 pm
Nope, no way whatsoever.  If after 4 days it's still processing (I think it's still 4 days?), you can cancel it from your orders page.  Just hover the mouse over the word "cancel" and it'll show you how long until it becomes a link that actually lets you cancel it.

You can always send a message to the vendor and hope they aren't busy enough to notice, but... that's kind of hit or miss.
Title: Re: How do you cancel an order before product is shipped?
Post by: invisiblelandscape72 on May 31, 2013, 02:00 pm
Ah, ok so the vendor has seen/recieved the order correct? since it says processing they are aware of it and in the process of shipping.. or is it possible they have not had the chance to look at the order just yet? lol ;p
Title: Re: How do you cancel an order before product is shipped?
Post by: Libertas on May 31, 2013, 02:10 pm
Exactly as SelfSovereignty said. +1 for the help, SS! :)

Ah, ok so the vendor has seen/recieved the order correct? since it says processing they are aware of it and in the process of shipping.. or is it possible they have not had the chance to look at the order just yet? lol ;p

The vendor may not yet have seen the order, it depends on when they check their order page - they may be spending time answering messages, packing up previous orders etc. and then check their order page or they may check their order page first - no way of knowing they've seen it 'til they mark it 'in transit'.

Libertas