Silk Road forums

Discussion => Silk Road discussion => Topic started by: sharonneedles on May 28, 2013, 06:52 pm

Title: Resolution about to expire, now what?
Post by: sharonneedles on May 28, 2013, 06:52 pm
Hey, I'm in the resolution centre with BigBill6778 because he shipped my cannabis oil to the wrong country. I ordered it for my friend who has cancer and the waiting time has caused harm to everyone involved. Bill will not accept a refund because he has convinced himself that I told him to ship to Australia when I'm from Europe.

So I've been stuck in resolution for 26 days because I gave him the benefit of the doubt (until he revealed yesterday that he sent it to the wrong continent!). There is 2 hours left on the resolution ticket and he will not accept a full refund for his mistake.

What happens once the resolution time goes to 0? Does an SR mediator come in or do the funds get released to the vendor?

Thanks
Title: Re: Resolution about to expire, now what?
Post by: Libertas on May 28, 2013, 07:27 pm
Quote from: sharonneedles on May 28, 2013, 06:52 pm
Hey, I'm in the resolution centre with BigBill6778 because he shipped my cannabis oil to the wrong country. I ordered it for my friend who has cancer and the waiting time has caused harm to everyone involved. Bill will not accept a refund because he has convinced himself that I told him to ship to Australia when I'm from Europe.

So I've been stuck in resolution for 26 days because I gave him the benefit of the doubt (until he revealed yesterday that he sent it to the wrong continent!). There is 2 hours left on the resolution ticket and he will not accept a full refund for his mistake.

What happens once the resolution time goes to 0? Does an SR mediator come in or do the funds get released to the vendor?

Thanks

Once the resolution time goes to 0 an administrator will look at the case as soon as they are available and make their decision based on all of the evidence provided.

Libertas
Title: Re: Resolution about to expire, now what?
Post by: sharonneedles on May 28, 2013, 07:35 pm
That's brilliant thanks! I've never been to resolution before so I'm a reso newb! I have full confidence that an admin will make a rational decision.
Title: Re: Resolution about to expire, now what?
Post by: Libertas on May 28, 2013, 07:39 pm
Quote from: sharonneedles on May 28, 2013, 07:35 pm
That's brilliant thanks! I've never been to resolution before so I'm a reso newb! I have full confidence that an admin will make a rational decision.

You can read more about how the resolution process works here:

http://dkn255hz262ypmii.onion/wiki/index.php?title=Frequently_Asked_Questions#How_are_resolutions_decided

Libertas
Title: Re: Resolution about to expire, now what?
Post by: whatagwan on May 29, 2013, 11:28 am
Just had the same situation, got a 50 % refund after about 5 days, had no communication from the seller.
Title: Re: Resolution about to expire, now what?
Post by: barbequehax on May 29, 2013, 01:48 pm
Just extend the resolution time if nothing has been solved yet and you expect it being solved after more time