Silk Road forums

Support => Customer support => Topic started by: android465764E on May 25, 2013, 08:39 pm

Title: Resolution question ..
Post by: android465764E on May 25, 2013, 08:39 pm

If a resolution case gets to the point of admin intervention, are they (admin) able to view the messages sent back and forth between vendor and buyer?
Or do I need to paste these conversations into the resolve case?

Title: Re: Resolution question ..
Post by: Libertas on May 25, 2013, 08:50 pm

Quote from: android465764E on May 25, 2013, 08:39 pm

If a resolution case gets to the point of admin intervention, are they (admin) able to view the messages sent back and forth between vendor and buyer?
Or do I need to paste these conversations into the resolve case?

Yes, the administrator is able to view the messaging history of the vendor and buyer if there is an issue for which those messages are necessary to be read - no need to paste the conversations into the resolution center. :)

Libertas

Title: Re: Resolution question ..
Post by: scout on May 27, 2013, 06:33 am

(this includes messages either party may have "deleted")