Silk Road forums
Support => Customer support => Topic started by: blster666 on May 20, 2013, 09:10 pm
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Hello,
The vendor I did business with has NOT logged in for 7 straight days now and my case is currently 2 days in via open resolution and no sign of him/her. Do I really have to wait 4 more days to get my refund? It is obvious that something has happened to this vendor and my coins are just sitting there. Today marks as the 12th day since the product which he/she marked in transit. I believe a few other customers are experiencing the same issue with this vendor. I strongly believe he/she NEVER even sent out my package. Last time I did business with the same vendor he/she sent me a confirmation PM that my order has shipped and if possible for me to FE which of course I did not since I ordered via priority and 2-3 is not much of a wait. This time around I never got a such email. A few weeks ago he/she claimed (vendor home page) that someone is trying to blackmailing him/her so I can't imagine what this person must be going through. I also believe that this person is trying to raise money via refund scam which I will not settle for anything less that 100% just on the principle of poor customer service. One should NOT just turn their back for 7 days straight after processing orders. Something obviously went wrong this this vendor. I can only hope he/she recovers from it but I should NOT be penalized over it. I just want my coins back so I can spend them who gives a damn.
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Hello,
The vendor I did business with has NOT logged in for 7 straight days now and my case is currently 2 days in via open resolution and no sign of him/her. Do I really have to wait 4 more days to get my refund? It is obvious that something has happened to this vendor and my coins are just sitting there. Today marks as the 12th day since the product which he/she marked in transit. I believe a few other customers are experiencing the same issue with this vendor. I strongly believe he/she NEVER even sent out my package. Last time I did business with the same vendor he/she sent me a confirmation PM that my order has shipped and if possible for me to FE which of course I did not since I ordered via priority and 2-3 is not much of a wait. This time around I never got a such email. A few weeks ago he/she claimed (vendor home page) that someone is trying to blackmailing him/her so I can't imagine what this person must be going through. I also believe that this person is trying to raise money via refund scam which I will not settle for anything less that 100% just on the principle of poor customer service. One should NOT just turn their back for 7 days straight after processing orders. Something obviously went wrong this this vendor. I can only hope he/she recovers from it but I should NOT be penalized over it. I just want my coins back so I can spend them who gives a damn.
Hi blster666,
Orders are automatically extended by 5 days when a buyer puts them into resolution. If the vendor does not respond with a counter-resolution by the time it is due to be seen by an administrator then you will receive a 100% refund, which will not affect your refund stats.
Please see the SR Wiki entry here:
http://dkn255hz262ypmii.onion/wiki/index.php?title=Frequently_Asked_Questions#How_are_resolutions_decided
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