Silk Road forums
Support => Customer support => Topic started by: marthastewarthereforyou on May 18, 2013, 06:40 pm
-
I Got this email saying my vendor account is suspended. I ahve never asked anyone to FE or ripped anyone off and have a 100% rating. This is bullshit. The letter I got.
Vendor Support Dear marthastewart,
We appologize in advance if this action has been made in error. Your account is under investigation for violation of your agreement as an independent seller at Silk Road. You are not being accused of anything, but your account has been suspended until further notice. If you have any questions or concerns, please reply to this message. Thank you for your patience with this.
Best regards,
Silk Road staff
-
I Got this email saying my vendor account is suspended. I ahve never asked anyone to FE or ripped anyone off and have a 100% rating. This is bullshit. The letter I got.
Vendor Support Dear marthastewart,
We appologize in advance if this action has been made in error. Your account is under investigation for violation of your agreement as an independent seller at Silk Road. You are not being accused of anything, but your account has been suspended until further notice. If you have any questions or concerns, please reply to this message. Thank you for your patience with this.
Best regards,
Silk Road staff
You recently allowed your Silk Road account to be compromised by entering your login details at a phishing site, or allowing a keylogger to operate on your system. By doing this, and not employing proper security measures, you put your buyers details and funds at risk. In my opinion, that alone puts you in breach of the Seller contract that you agreed to abide by upon purchasing vending privileges; one of the 7 points in the Seller contract is the following:
Treat your customers with respect. Go above and beyond for them.
You showed reckless disregard for your customers and demonstrated absolutely no respect for their safety by allowing your account to be phished. I would imagine any buyers that had their details compromised would also be"SUPER UPSET".
The reason that Silk Road has suspended your account is in order to investigate the issue that occurred; it's right there in black and white in the message you received. ???
This is something that will have to be taken up with Vendor Support in any event; we can't do anything for you here as we have no administrative access to the main site. However, please note that if you are found to have breached the terms of your agreement, your vending privileges will not be reinstated.
Thread locked as direction has been given.
Libertas