Silk Road forums
Support => Customer support => Topic started by: elementnature on May 17, 2013, 10:11 pm
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So I had a relatively large placed with a vendor and now when I click his name from messages to go to his vendor page, it just goes to the message like he doesn't exist. I felt like I was being scammed for a long while, I had to FE for an item worth about 250$. Now it's about a month down the line, he said he re-shipped it a week ago, and then he said he would give me the tracking number but never did for the re-ship. He also never gave me a tracking number for the first one he sent. It's like he never sent anything. Nothing has showed up. I've made other transactions no problem. The vendor name is Larghetto
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So I had a relatively large placed with a vendor and now when I click his name from messages to go to his vendor page, it just goes to the message like he doesn't exist. I felt like I was being scammed for a long while, I had to FE for an item worth about 250$. Now it's about a month down the line, he said he re-shipped it a week ago, and then he said he would give me the tracking number but never did for the re-ship. He also never gave me a tracking number for the first one he sent. It's like he never sent anything. Nothing has showed up. I've made other transactions no problem. The vendor name is Larghetto
Hi elementnature,
If a vendor's page does not show up when you click their name, that means that they have been stripped of their vending privileges - usually for scamming.
I'm afraid there is nothing that we can do in these situations if a buyer has chosen to FE. Silk Road can not protect you in situations where you willfully leave the protection of escrow.
Please see the following entries in the SR Wiki:
http://dkn255hz262ypmii.onion/wiki/index.php?title=Buyer%27s_Guide#Escrow
Escrow
Our commitment is to total satisfaction for every purchase you make here. If your package never arrives or is not in the condition you expected, you may have a chance at a full or partial refund of the purchase price. Just click "resolve" next to your order. Our resolution center gives you total flexibility in working out a mutually agreeable outcome with your vendor, whether you want to request a full or partial refund, release payment to your vendor, or extend the time you wait for arrival. In the rare event that an agreement can't be made, Silk Road admins will be right there to mediate and investigate if necessary. The vast majority of orders are filled exactly as expected, but to avoid even the rare hang up, we strongly encourage you to read your vendor's feedback and ask questions of them ahead of time.
NEVER go around the escrow and pay a vendor directly. We will be totally unable to protect you in this event and the vendor will have much less motivation to serve you well. People HAVE been scammed this way. If a seller requests that you pay them directly, please let us know so we can address the situation.
http://dkn255hz262ypmii.onion/wiki/index.php?title=Frequently_Asked_Questions#I.27ve_already_finalized_my_order.2C_but_am_having_problems.
I've already finalized my order, but am having problems.
Unfortunately that means payment has already been released to your vendor and we cannot offer support for that order anymore. You'll have to work out your issues with your vendor directly.
Never, ever FE. If buyers stopped FE'ing, they would stop being scammed.
Thread locked as resolved.
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