Silk Road forums

Support => Technical support => Topic started by: Somepup on May 17, 2013, 12:57 pm

Title: error when confirming order
Post by: Somepup on May 17, 2013, 12:57 pm
I place an order with a vendor for 3 items but it seems one of the items has duplicated. I don't know how this is possible as I never had enough BTC of the total order that is processing. I sent a PM to the vendor anyway.
Title: Re: error when confirming order
Post by: Libertas on May 17, 2013, 06:56 pm
Quote from: Somepup on May 17, 2013, 12:57 pm
I place an order with a vendor for 3 items but it seems one of the items has duplicated. I don't know how this is possible as I never had enough BTC of the total order that is processing. I sent a PM to the vendor anyway.

Hi somepup,

Do you mean that the order went through for 2 of the same item, even though you didn't have enough BTC to cover the order?

Libertas
Title: Re: error when confirming order
Post by: Somepup on May 17, 2013, 07:55 pm
Yes that's right. I would have been about $20 short but it still went through to processing. I contacted the vendor and he's aware of it too but I'm not sure how to proceed from here. I finalised the other 3 orders and left the other listing marked in-transit.
Title: Re: error when confirming order
Post by: Libertas on May 17, 2013, 08:14 pm
Quote from: Somepup on May 17, 2013, 07:55 pm
Yes that's right. I would have been about $20 short but it still went through to processing. I contacted the vendor and he's aware of it too but I'm not sure how to proceed from here.

Hmm, that is a strange one. Is your account showing a negative balance?
Title: Re: error when confirming order
Post by: Somepup on May 17, 2013, 09:29 pm
No it's shwing what the balance would have been minus the listing that was duplicated.
Title: Re: error when confirming order
Post by: Libertas on May 17, 2013, 10:19 pm
Quote from: Somepup on May 17, 2013, 09:29 pm
No it's showing what the balance would have been minus the listing that was duplicated.

Sorry, just a little confused from the wording:

Did you get charged for the original item?
Did you get charged for the duplicate item, or did it go through and just not charge you for it?
What does your 'account balance' currently show?

Libertas
Title: Re: error when confirming order
Post by: Somepup on May 17, 2013, 11:18 pm
It currently shows

messages 0
orders 1
account $7.74   

I got charged for the original item but not the duplicate. Really I should be in an overdraft lol 
Title: Re: error when confirming order
Post by: Somepup on May 17, 2013, 11:33 pm
It currently shows

messages 0
orders 1
account $7.74   

I got charged for the original item but not the duplicate. Really I should be in an overdraft lol 
Title: Re: error when confirming order
Post by: Libertas on May 17, 2013, 11:39 pm
Quote from: Somepup on May 17, 2013, 11:18 pm
It currently shows

messages 0
orders 1
account $7.74   

I got charged for the original item but not the duplicate. Really I should be in an overdraft lol

That is very strange indeed.
Please send a message to SR Support explaining the situation as there's nothing more we can do from here. :-\

Libertas
Title: Re: error when confirming order
Post by: Somepup on May 17, 2013, 11:55 pm
Will do thanks
Title: Re: error when confirming order
Post by: Libertas on May 18, 2013, 12:06 am
Quote from: Somepup on May 17, 2013, 11:55 pm
Will do thanks

Thread locked as resolved. Please me when SR Support get back to you and let me know what they say so I can update it here. I'd greatly appreciate it! :)

Libertas