Silk Road forums
Support => Customer support => Topic started by: marthastewarthereforyou on May 16, 2013, 09:54 pm
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Hello my vendor account marthastewart has been hacked. I wasn't fished in any way. It has to be a problem on SR. I was able to open another account to contact sr staff but no way someone found my passphrase. Way to many people this is happening to right now. I will keep people updated
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Hello my vendor account marthastewart has been hacked. I wasn't fished in any way. It has to be a problem on SR. I was able to open another account to contact sr staff but no way someone found my passphrase. Way to many people this is happening to right now. I will keep people updated
Hi marthastewarthereforyou,
I will pass this up to the admins now.
Libertas
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Wait, I see the update on your vendor page; when did this actually happen, and are you in full control of your account at the moment?
Libertas
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Hello my vendor account marthastewart has been hacked. I wasn't fished in any way. It has to be a problem on SR. I was able to open another account to contact sr staff but no way someone found my passphrase. Way to many people this is happening to right now. I will keep people updated
Like Libertas, I saw the update and would like to know when that warning was posted on your profile.
Furthermore, people keep saying their accounts have been "hacked" when they have in fact provided their password and PIN to a phishing site, or had admittedly weak passwords / PINs. This is not hacking - this is failure to protect the most sensitive information guarding your account.
Please update us on how that "Account pass phrase was hacked. Please do not finalize until problem is worked out with SR" update was posted to your vendor profile if you're currently locked out.
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So ironically I was not logged out of one of my laptops and the pin hasn't been changed just the pass phrase so I was able to update but can't update pass phrase because I don't know what it was changed to. Thankfully I was able to access it and I'm hoping this laptop doesn't log out. I wrote vendor support on my account so hopefully I'm able to change my pass phrase without losing access right now.
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So ironically I was not logged out of one of my laptops and the pin hasn't been changed just the pass phrase so I was able to update but can't update pass phrase because I don't know what it was changed to. Thankfully I was able to access it and I'm hoping this laptop doesn't log out. I wrote vendor support on my account so hopefully I'm able to change my pass phrase without losing access right now.
We've passed it up the chain - hopefully it will get seen to soon, but as scout stated, there is NO way that your account was hacked or broken into unless you were using a very weak password.
Libertas
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So ironically I was not logged out of one of my laptops and the pin hasn't been changed just the pass phrase so I was able to update but can't update pass phrase because I don't know what it was changed to. Thankfully I was able to access it and I'm hoping this laptop doesn't log out. I wrote vendor support on my account so hopefully I'm able to change my pass phrase without losing access right now.
We've passed it up the chain - hopefully it will get seen to soon, but as scout stated, there is NO way that your account was hacked or broken into unless you were using a very weak password.
Libertas
Thanks for the help. I don't think it was hacked I think something went wrong with SR vendor profiles. Way too many vendors complaining about it today. I don't have a weak password. I'm sure this will be resolved as everything has been so far on SR. Thanks for the help again on passing it along
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well I lost access to account finally. I'm hoping me writing vendor support before hand will help me gain access again. This sucks!
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Thread locked as the issue has been dealt with by SR administrators.
Libertas