Silk Road forums

Support => Technical support => Topic started by: klaw239 on May 16, 2013, 08:07 pm

Title: 36hrs still no deposit from bitinstant..its sr fault all i need is
Post by: klaw239 on May 16, 2013, 08:07 pm
a new deposit .addressand thwywontgive it to me. i asked 24 hrs ago.
Title: Re: 36hrs still no deposit from bitinstant..its sr fault all i need is
Post by: Libertas on May 16, 2013, 08:18 pm
a new deposit .addressand thwywontgive it to me. i asked 24 hrs ago.

Hi klaw239,

As I've mentioned before, Silk Road does not have to "give you" a new deposit address - deposit addresses appear on all pages by default. Please also note that there are support delays; you can read more about those in DPR's statement here:
http://dkn255hz262ypmii.onion/index.php?topic=159668.0

If you wish to try and resolve the problem: log out of your account and create a new account. Log in to that new account and let me know if the problem still exists there.

Libertas
Title: Re: 36hrs still no deposit from bitinstant..its sr fault all i need is
Post by: klaw239 on May 16, 2013, 09:15 pm
maybe its a scamed address i have and thats why its not showingvalid..ill create new account amdtry
Title: Re: 36hrs still no deposit from bitinstant..its sr fault all i need is
Post by: Libertas on May 16, 2013, 09:32 pm
maybe its a scamed address i have and thats why its not showingvalid..ill create new account amdtry

Okay great, let me know how it goes!

Libertas
Title: Re: 36hrs still no deposit from bitinstant..its sr fault all i need is
Post by: Libertas on May 17, 2013, 03:32 am
Just posting these here to keep the entire support issue on one topic:

i created a whole new accountand itsstillnow givingme an option to  change the bit coin address

Hi klaw239,

Have you clicked the "make a deposit" link that shows up where the address usually is? You have to click that, and once you make a successful, confirmed deposit to the address that shows up in the box, you will have the option to 'get a new address' as normal.

Libertas

klaw239, please read the following sections of the SR Wiki:

http://dkn255hz262ypmii.onion/wiki/index.php?title=Frequently_Asked_Questions#Where_is_my_Silk_Road_bitcoin_address.3F

http://dkn255hz262ypmii.onion/wiki/index.php?title=Buyer%27s_Guide#Getting_Bitcoins

That should solve your problem.

Libertas

EDIT: Thread locked as resolved.