Silk Road forums

Support => Customer support => Topic started by: omg on May 16, 2013, 01:25 am

Title: my seller status account got pruned/deleted from inactivity
Post by: omg on May 16, 2013, 01:25 am
i haven't been active on here for a while. the last time i logged in was probably summer 2012 or earlier. after reading the FAQ i found out it got pruned/deleted when i created a new account with the same name. that means all the history, ratings, and of course seller's status is gone. i would like to know if all the records proving i was a seller were deleted as well, and if my history and status can be restored? also, i'm pretty sure it was on vacation mode if that helps.
Title: Re: my seller status account got pruned/deleted from inactivity
Post by: Libertas on May 16, 2013, 01:48 am
i haven't been active on here for a while. the last time i logged in was probably summer 2012 or earlier. after reading the FAQ i found out it got pruned/deleted when i created a new account with the same name. that means all the history, ratings, and of course seller's status is gone. i would like to know if all the records proving i was a seller were deleted as well, and if my history and status can be restored? also, i'm pretty sure it was on vacation mode if that helps.

Hi omg,

I think this is something you'll have to bring up with SR Support over on the main site; from what I'm reading above it would seem that you are correct, but again, you'll have to clarify it with SR Support.

Libertas
Title: Re: my seller status account got pruned/deleted from inactivity
Post by: omg on May 16, 2013, 02:22 am
ok thank you, i will try that.
Title: Re: my seller status account got pruned/deleted from inactivity
Post by: Libertas on May 16, 2013, 02:17 pm
Locking as directed to SR Support.

Libertas