Silk Road forums

Support => Technical support => Topic started by: klaw239 on May 15, 2013, 03:23 pm

Title: how do i get a new bitcoin deposit address?
Post by: klaw239 on May 15, 2013, 03:23 pm
bitinstant is saying my current one is not valid and i need a new deposjt address. how do j do this ? i no longer see an option to cljck for new address
Title: Re: how do i get a new bitcoin deposit address?
Post by: dirtybiscuitzz718 on May 15, 2013, 03:33 pm
On Sr, under the account section, next to your current addy, will be a link to 'get new address'.

I suggest getting a e wallet on the blockchain.
Title: Re: how do i get a new bitcoin deposit address?
Post by: Libertas on May 15, 2013, 03:57 pm
Hi klaw239,

As posted in response to your PM:

Is this the first time you have made a deposit to that particular Silk Road account (is it a new account?)

The 'get new address' clickable link is still there, I just checked myself to be sure. If it is a new account you will have to click the link that you see, read the information that pops up and your deposit address will be at the bottom of that.

If it is not a new account, please log out and log back in to see if that resolves the issue.

Please let me know if you're successful or not.

Libertas

(Thanks as always, dirtybiscuitzz718  ;))
Title: Re: how do i get a new bitcoin deposit address?
Post by: dirtybiscuitzz718 on May 15, 2013, 04:02 pm
Quote from: Libertas on May 15, 2013, 03:57 pm

(Thanks as always, dirtybiscuitzz718  ;))

Just doing my good deeds for the day 8) No need for thanks Libertas, your the real help here, im just a shoe maker ;)
Title: Re: how do i get a new bitcoin deposit address?
Post by: Libertas on May 15, 2013, 04:13 pm
Quote from: dirtybiscuitzz718 on May 15, 2013, 04:02 pm

Just doing my good deeds for the day 8) No need for thanks Libertas, your the real help here, im just a shoe maker ;)

Hey everybody needs shoes! ;D
Title: Re: how do i get a new bitcoin deposit address?
Post by: Libertas on May 15, 2013, 05:08 pm
Posting here in order to ensure everything is seen in the support thread:

Quote from: klaw239 on May 15, 2013, 04:24 pm
hello. no i have had this account for well over a year. ive logged in and out. ive logged on from different workstations. its not working for aome reason.  but bitinstant is checking into aomething right now bu if its ok would you get tthe ball rolling on having me a new one assigned .thano you

Please ensure you have installed the latest update for the Tor Browser Bundle - it was updated in the last few days. Perhaps a silly question but you're 100% certain that there is no 'get new address' link?!

The only ones capable of helping you in this situation would be SR Support as the forum moderators have no access to the administrative section of the site.

If the issue continues (and is not on BitInstant's end) you can message SR Support on the main site:
http://silkroadvb5piz3r.onion/silkroad/user/104259

Libertas
Title: Re: how do i get a new bitcoin deposit address?
Post by: Libertas on May 16, 2013, 02:10 pm
Locking as the issue has been directed over to SR Support; we've done all we can here.

Libertas