Silk Road forums
Support => Customer support => Topic started by: elephantwalker1234 on May 15, 2013, 05:17 am
-
vendor is convinced it was postalk workers but i could tell it hadnt been opened... trying to offer 50% should i take the loss and just get scammed or try and do something apparently im not the ony one this vendor has done this too. venor is very offensive when im tryin to come to a peaceful agreement.
need some help
thanks
-
The vendor has done this to other buyers as well? What vendor is it?
Your best option at this point would be to take it to resolution, state your case clearly, and request a refund. Better to do this especially when the vendor is being a dick.
-
"
IF I HAVE CONFIRMATION FROM THE USPS THAT THE PACKAGE I MAILED WENT OUT BUT YOU SAY YOU DIDNT GET IT,OR YOU SAY IT WAS EMPTY IM SORRY BUT THERE WILL BE NO REFUNDS..FOR SMALLER ORDERS I (MIGHT )BE WILLING TO HELP OUT SOMEHOW DEPENDING ON THE CICUMSTANCES.WE ALL KNOW THAT THERE IS A RISK OF NOT GETTING THE PACKAGE.THAT IS JUST PART OF DOING BUISNESS THIS WAY. I WILL NOT BE HELD RESPONSIBLE FOR SOMEBODY RIPPING OFF A PACKAGE.IF I SENT EMPTY PACKAGES I WOULDNT BE SELLING FOR VERY LONG.
((IF SOMETHING GOES WRONG)), I WILL DO WHAT I CAN TO MAKE IT RIGHT UNLESS YOU HAVE ALREADY GIVEN ME A BAD REVIEW.IN THAT CASE OUR BUSINESS WILL BE DONE.SO PLEASE CONTACT ME WITH ANY DISPUTES BEFORE POSTING A REVIEW."
directly from his profile i dont understand why ppl cant be honest vendors the world would be a better place if ppl werent so damn greedy. guess i should have been expecting an empty box. any suggestions? ive only been messaging the vendor hasnt gone into resolution or contacted support. leaving the vendors name out so he hopefully doesnt see it and to not piss him off in hopes of getttin a good reslution...
-
As I mentioned, you'll want to take it to resolution ASAP! Have you done it yet?
-
"
IF I HAVE CONFIRMATION FROM THE USPS THAT THE PACKAGE I MAILED WENT OUT BUT YOU SAY YOU DIDNT GET IT,OR YOU SAY IT WAS EMPTY IM SORRY BUT THERE WILL BE NO REFUNDS..FOR SMALLER ORDERS I (MIGHT )BE WILLING TO HELP OUT SOMEHOW DEPENDING ON THE CICUMSTANCES.WE ALL KNOW THAT THERE IS A RISK OF NOT GETTING THE PACKAGE.THAT IS JUST PART OF DOING BUISNESS THIS WAY. I WILL NOT BE HELD RESPONSIBLE FOR SOMEBODY RIPPING OFF A PACKAGE.IF I SENT EMPTY PACKAGES I WOULDNT BE SELLING FOR VERY LONG.
((IF SOMETHING GOES WRONG)), I WILL DO WHAT I CAN TO MAKE IT RIGHT UNLESS YOU HAVE ALREADY GIVEN ME A BAD REVIEW.IN THAT CASE OUR BUSINESS WILL BE DONE.SO PLEASE CONTACT ME WITH ANY DISPUTES BEFORE POSTING A REVIEW."
directly from his profile i dont understand why ppl cant be honest vendors the world would be a better place if ppl werent so damn greedy. guess i should have been expecting an empty box. any suggestions? ive only been messaging the vendor hasnt gone into resolution or contacted support. leaving the vendors name out so he hopefully doesnt see it and to not piss him off in hopes of getttin a good reslution...
As scout has stated, the only thing you can do in this situation is take it to resolution. An outline of the ordering process (including the resolution process) can be found on the SR Wiki here, along with answers to frequently asked questions about resolution:
http://dkn255hz262ypmii.onion/wiki/index.php?title=The_ordering_process
http://dkn255hz262ypmii.onion/wiki/index.php?title=Frequently_Asked_Questions#My_order_hasn.27t_arrived_or_it.27s_not_what_I_expected.
http://dkn255hz262ypmii.onion/wiki/index.php?title=Frequently_Asked_Questions#How_are_resolutions_decided
Libertas
-
thank you i just feel like this vendor has it set up so he will almost undoubtebly win the resolution bc he has a dcn saying its delivered and a good rep on sr. i just have an empty box and no way to prove hes lyin. thanks for ur help and send some good vibes my way. im gonna need it.
thanks
-e
-
and i cant go into resolution for 2 more days
-
and i cant go into resolution for 2 more days
That's no problem; once the 'resolution' button becomes available, click on it and state your case in the box provided. Clicking 'resolve' automatically extends the time-frame for delivery by 5 days, and Support are currently backlogged (http://dkn255hz262ypmii.onion/index.php?topic=159668.0), but your case WILL be dealt with when it is seen.
If you wish, you can let the vendor know that you'll be taking the issue to resolution and can ignore any direct communication from the vendor from here on out - please keep all discussion on this issue inside the resolution center.
Libertas
EDIT: Locking as clear direction has been given to resolve the issue.