Silk Road forums
Support => Customer support => Topic started by: skywalker8 on May 14, 2013, 12:29 pm
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"Sayword" vendor promised a refund over a month ago. My order auto finalized because I was unable to access SR on the 16th day. I emailed vendor on day 14 to ask why order was taking so long (seeds in USA to USA). On day 20 got an email from "Sayword" saying they just "were neglecting their account""don't have any excuse""will refund or send order tomorrow". As of day 50 or so I cannot get any reply or action from "sayword". PLEASE HELP - get my money back and this irresponsible vendor off SR!
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"Sayword" vendor promised a refund over a month ago. My order auto finalized because I was unable to access SR on the 16th day. I emailed vendor on day 14 to ask why order was taking so long (seeds in USA to USA). On day 20 got an email from "Sayword" saying they just "were neglecting their account""don't have any excuse""will refund or send order tomorrow". As of day 50 or so I cannot get any reply or action from "sayword". PLEASE HELP - get my money back and this irresponsible vendor off SR!
Hi skywalker8,
Unfortunately once you finalise an order, either by clicking the 'finalise' button or allowing an order to auto-finalise, there is no way of getting your Bitcoin back. It's important to send an issue to resolution if it has not arrived by day 10 - that automatically adds 5 days to the due date (for 22 days in total from the date the order was marked in transit) and once it is in the resolution center an order will not auto-finalise.
It is highly advisable, due to the possibility of login issues, NOT to leave finalising or entering resolution to the last minute.
Please see the Silk Road Wiki here:
dkn255hz262ypmii.onion/wiki/index.php?title=Buyer%27s_Guide
http://dkn255hz262ypmii.onion/wiki/index.php?title=Frequently_Asked_Questions#My_order_hasn.27t_arrived_or_it.27s_not_what_I_expected.
http://dkn255hz262ypmii.onion/wiki/index.php?title=Frequently_Asked_Questions#I.27ve_already_finalized_my_order.2C_but_am_having_problems.
Nothing more can be done in this instance.
Thread locked as resolved.
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