Silk Road forums

Discussion => Newbie discussion => Topic started by: YourLocalSuperhero on May 12, 2013, 11:17 am

Title: Can't log in- no reply in over 36 hours
Post by: YourLocalSuperhero on May 12, 2013, 11:17 am
Haven't been able to log in for days, I have four current orders. One I need to finalize asap. I haven't been phished, I hope. I always enter url myself: silkroadvb5piz3r.onion

I read some threads and done what mods suggested to, samesamebutdifferent has even had the same problem. I have created a temporary SR account and got in touch with support, supplying my last transaction etc. and asking for a password reset. I haven't heard back from them at all in about 36 hours. I have money in my wallet as well. I need to regain access but am having no luck at all. When do I message again because I'm starting to get a little worried now..

Thanks in advance for any help
Title: Re: Can't log in- no reply in over 36 hours
Post by: Libertas on May 12, 2013, 11:33 am
Quote from: YourLocalSuperhero on May 12, 2013, 11:17 am
Haven't been able to log in for days, I have four current orders. One I need to finalize asap. I haven't been phished, I hope. I always enter url myself: silkroadvb5piz3r.onion

I read some threads and done what mods suggested to, samesamebutdifferent has even had the same problem. I have created a temporary SR account and got in touch with support, supplying my last transaction etc. and asking for a password reset. I haven't heard back from them at all in about 36 hours. I have money in my wallet as well. I need to regain access but am having no luck at all. When do I message again because I'm starting to get a little worried now..

Thanks in advance for any help

SR Support is currently experiencing a 48 hour+ backlog. As it has been 72 hours with no response though, feel free to send one more message detailing the problem and providing as much information as possible that will help them determine that the account is indeed yours.

Apart from that I'm afraid there's nothing else that can be done. :(

Libertas
Title: Re: Can't log in- no reply in over 36 hours
Post by: YourLocalSuperhero on May 12, 2013, 11:51 am
Move me up in the line?  ;)

Just kidding, thanks Libertas
Title: Re: Can't log in- no reply in over 36 hours
Post by: Libertas on May 12, 2013, 12:26 pm
Quote from: YourLocalSuperhero on May 12, 2013, 11:51 am
Move me up in the line?  ;)

Just kidding, thanks Libertas

Haha, if I could do that I'd have to do it for everybody which would leave you right back where you started. :P

Hope it all gets sorted soon though! :)

Libertas
Title: Re: Can't log in- no reply in over 36 hours
Post by: YourLocalSuperhero on May 14, 2013, 12:33 pm
Bump. Still not a word in 80+ hours.. wtf is going on?!
Title: Re: Can't log in- no reply in over 36 hours
Post by: Libertas on May 14, 2013, 03:40 pm
Quote from: YourLocalSuperhero on May 14, 2013, 12:33 pm
Bump. Still not a word in 80+ hours.. wtf is going on?!

Not entirely sure why there's such a large backlog but I'll bring it up with DPR and try find out what's happening.

Libertas
Title: Re: Can't log in- no reply in over 36 hours
Post by: Libertas on May 14, 2013, 04:52 pm
Please see DPR's statement here:
http://dkn255hz262ypmii.onion/index.php?topic=159668.msg1126607#msg1126607

Libertas