Silk Road forums

Support => Customer support => Topic started by: tracy on May 08, 2013, 11:29 pm

Title: Seller seems gone or banned and my cash is tied up
Post by: tracy on May 08, 2013, 11:29 pm
Hello all, I made a purchase on May 5 2013 and it seems as if I'm not gonna get what I purchased.  When I try to go to the sellers page it just directs me to send the seller a message.  The seller wont reply to any message I send.  As soon as I placed the order the seller marked the purchase as in transit when it was Sunday and they were very persistent on getting me to finalize the order.  I cant view what I ordered it says it was removed and I basically need to know what to do and how to get my cash back.  Must I wait til the resolve option is avaliable in 7 days? I would hope it can be reviewed so I can be made whole again soon.  Any help is much appreciated
Title: Re: Seller seems gone or banned and my cash is tied up
Post by: Libertas on May 08, 2013, 11:37 pm
Quote from: tracy on May 08, 2013, 11:29 pm
Hello all, I made a purchase on May 5 2013 and it seems as if I'm not gonna get what I purchased.  When I try to go to the sellers page it just directs me to send the seller a message.  The seller wont reply to any message I send.  As soon as I placed the order the seller marked the purchase as in transit when it was Sunday and they were very persistent on getting me to finalize the order.  I cant view what I ordered it says it was removed and I basically need to know what to do and how to get my cash back.  Must I wait til the resolve option is avaliable in 7 days? I would hope it can be reviewed so I can be made whole again soon.  Any help is much appreciated

Hi tracy,

When you click on a vendor's page and all you see is the messaging interface this means that their account has been suspended.

You will receive a full refund when this happens (as long as you do not FE - you were completely right to stay in escrow!); please click 'resolve' when it becomes available. I'm unsure as to whether or not you will have to wait for that long before receiving your refund but when the option becomes available, do click it just in case and request a 100% refund.

Libertas
Title: Re: Seller seems gone or banned and my cash is tied up
Post by: tracy on May 08, 2013, 11:55 pm
Cool thanks for the quick reply.  I guess I'll wait til the option is available I'm just thankful that I can get a refund cuz thats alot of cash.
Title: Re: Seller seems gone or banned and my cash is tied up
Post by: Libertas on May 09, 2013, 12:19 am
You're very welcome. :)

Libertas