Silk Road forums
Support => Customer support => Topic started by: elementnature on May 08, 2013, 11:03 am
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Do not reply Order canceled by ******
inside this message it said my orders by this vendor had been cancelled due to no longer having a shipping option. It said i would get my money back and the orders were cancelled. but when i looked the orders were still there and i didnt have my bitcoins back. why?
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Do not reply Order canceled by ******
inside this message it said my orders by this vendor had been cancelled due to no longer having a shipping option. It said i would get my money back and the orders were cancelled. but when i looked the orders were still there and i didnt have my bitcoins back. why?
Hi elementnature,
If the orders are still there then the vendor has not yet cancelled them. You won't receive your Bitcoin back until either you or the vendor cancels the order. A buyer can only cancel an order once the status is 'processing' - once it changes to 'in transit' the buyer can no longer cancel. The vendor, however, can cancel an order at any time and the Bitcoin that is held in escrow will be refunded.
Locking this as resolved.
Libertas