Silk Road forums
Support => Customer support => Topic started by: m1573rj on May 07, 2013, 09:04 pm
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I recently make an order from the vendor MrCronk. As a first time buyer I ordered 1.1g of his Chocolate Thai and 1.1 of his Jamaican Highgrade. A few days later the package arrived and in it were two packs, so I finalised the order. However I couldn't tell which was which so out of curiosity I contacted the vendor to find out. He informed me that he didn't have any of the JH so sent two CT. I was not told this before making the order and I specifically wanted two different samples to compare them. I can't appeal through resolution center as I have finalised. Do any experienced members or mods have any suggestions as how best to proceed? As the error lies with the fault of the seller and not the buyer I have requested that he send an alternative in compensation but I am doubtful he will agree.
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If it were me, I'd just move along and be happy I didn't get ripped off. Just don't use that vendor again if you feel that strongly about it. You can also go back and adjust your feedback but I wouldn't do that either. It's not worth it.
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It's principle though, it would just have been courteous to say so beforehand - it doesn't take much. I suppose it's better than nothing as you say, but yes I think I'll be finding a different vendor in future. His loss.
If anyone else has further suggestions they would also be appreciated.
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I recently make an order from the vendor MrCronk. As a first time buyer I ordered 1.1g of his Chocolate Thai and 1.1 of his Jamaican Highgrade. A few days later the package arrived and in it were two packs, so I finalised the order. However I couldn't tell which was which so out of curiosity I contacted the vendor to find out. He informed me that he didn't have any of the JH so sent two CT. I was not told this before making the order and I specifically wanted two different samples to compare them. I can't appeal through resolution center as I have finalised. Do any experienced members or mods have any suggestions as how best to proceed? As the error lies with the fault of the seller and not the buyer I have requested that he send an alternative in compensation but I am doubtful he will agree.
Hi m1573rj,
I think you have done all you can in this instance. MrCronk should really have informed you before shipping that he didn't have any Jamaican Highgrade left and asked if it would be alright to send 2 x Chocolate Thai instead, but as he didn't and you have already finalised, nothing more can be done.
I don't think it's too likely that MrCronk will send you an alternative as compensation but perhaps you could suggest that he send you a gift code that can only be used in his store? Perhaps this way there might be a chance to salvage a possible future business relationship.
Libertas