Silk Road forums

Support => Customer support => Topic started by: Stillfromny30 on May 06, 2013, 06:32 pm

Title: Vendor hasn't logged on in 3 days, money is held up?
Post by: Stillfromny30 on May 06, 2013, 06:32 pm

Hey! I hope this is the correct place to post.  I ordered from a well known vendor Thursday. The order is still processing and they have not logged on in 3 days. What should I do? I would like to order from someone else if they are not shipping anytime soon. No indication of delays on there profile either.

Thanks in advance.

Title: Re: Vendor hasn't logged on in 3 days, money is held up?
Post by: Libertas on May 06, 2013, 07:02 pm

Quote from: Stillfromny30 on May 06, 2013, 06:32 pm

Hey! I hope this is the correct place to post.  I ordered from a well known vendor Thursday. The order is still processing and they have not logged on in 3 days. What should I do? I would like to order from someone else if they are not shipping anytime soon. No indication of delays on there profile either.

Thanks in advance.

Hi Stillfromny30,

This is indeed the correct place to post if you're having issues. :)

Once the order has been processing for 7 days you will have the option of cancelling your order. A vendor usually has 4 days in which to process and ship your order from the date you place it, though this has been upped to 7 days due to the recent downtime to allow vendors to catch up on orders.

You can read more about the ordering process here:

http://dkn255hz262ypmii.onion/wiki/index.php?title=The_ordering_process

When the option to cancel becomes available, simply click it and your Bitcoin will be refunded to you. Please note that if the order was hedged then you will receive back what you paid minus the 4% hedging fee.

You can read more about hedging here:

http://dkn255hz262ypmii.onion/wiki/index.php?title=Buyer%27s_Guide#Escrow_hedge

Thread locked as resolved.

Libertas