Silk Road forums

Support => Customer support => Topic started by: lunarpursuit on May 06, 2013, 06:08 am

Title: Can't cancel order 4 days after placing it without being marked in transit?
Post by: lunarpursuit on May 06, 2013, 06:08 am
Not new here or to the interwebs by any means, just fairly new to the forums.

I don't seem to have the ability to cancel my order.... I am willing to give the vendor (MiMM, who has reported on his vendor page that he is indeed VERY busy) but it has been almost 5 days. MORE to the point, the button allowing me to cancel doesn't even show up as hypertext..... Just want to make sure I still have that option if I decide to do so tomorrow evening, and honestly at this point I'm tempted to cancel and re-place the order with express shipping seeing as it's been so long already. I am a patient boy, however 5 days to process/ship an order is quite a bit.

For the record, the order was placed on May 01, 2013, 9:56 pm UTC.

At the time of this post, it is currently May 06, 2013  6:06 AM UTC.

Help please? Thanks in advance!
Title: Re: Can't cancel order 4 days after placing it without being marked in transit?
Post by: Libertas on May 06, 2013, 06:15 am
Not new here or to the interwebs by any means, just fairly new to the forums.

I don't seem to have the ability to cancel my order.... I am willing to give the vendor (MiMM, who has reported on his vendor page that he is indeed VERY busy) but it has been almost 5 days. MORE to the point, the button allowing me to cancel doesn't even show up as hypertext..... Just want to make sure I still have that option if I decide to do so tomorrow evening, and honestly at this point I'm tempted to cancel and re-place the order with express shipping seeing as it's been so long already. I am a patient boy, however 5 days to process/ship an order is quite a bit.

For the record, the order was placed on May 01, 2013, 9:56 pm UTC.

At the time of this post, it is currently May 06, 2013  6:06 AM UTC.

Help please? Thanks in advance!

Hi lunarpursuit,

The cancellation time has been extended from 4 days to 7 in order to give vendors a little more time to process pending orders because of the recent attacks stopping people from being able to log in.

I'm unsure if this will continue after things are back up and running smoothly but that's the way it is for now.

Libertas
Title: Re: Can't cancel order 4 days after placing it without being marked in transit?
Post by: lunarpursuit on May 06, 2013, 06:49 am
Not new here or to the interwebs by any means, just fairly new to the forums.

I don't seem to have the ability to cancel my order.... I am willing to give the vendor (MiMM, who has reported on his vendor page that he is indeed VERY busy) but it has been almost 5 days. MORE to the point, the button allowing me to cancel doesn't even show up as hypertext..... Just want to make sure I still have that option if I decide to do so tomorrow evening, and honestly at this point I'm tempted to cancel and re-place the order with express shipping seeing as it's been so long already. I am a patient boy, however 5 days to process/ship an order is quite a bit.

For the record, the order was placed on May 01, 2013, 9:56 pm UTC.

At the time of this post, it is currently May 06, 2013  6:06 AM UTC.

Help please? Thanks in advance!

Hi lunarpursuit,

The cancellation time has been extended from 4 days to 7 in order to give vendors a little more time to process pending orders because of the recent attacks stopping people from being able to log in.

I'm unsure if this will continue after things are back up and running smoothly but that's the way it is for now.

Libertas

Thanks for the clarification!
Title: Re: Can't cancel order 4 days after placing it without being marked in transit?
Post by: samesamebutdifferent on May 06, 2013, 08:57 am
Thread locked as resolved.