Silk Road forums

Support => Customer support => Topic started by: dzlatev on May 04, 2013, 07:17 pm

Title: Resolution inquiry
Post by: dzlatev on May 04, 2013, 07:17 pm

Hello , SR staff !

I have case opened in resolution center that due in was on 1st of may. Is there a time frame period that you can confirm you need to review it . I am new to the "game" and actually got unlucky on my first order - reputed seller to had some issues sending goods and responding to my questions .

I take into account that SR is attacked for a while and it might be hard for you to work same as its hard for us buy/sell .

Thanks !

Dzlatev

Title: Re: Resolution inquiry
Post by: Libertas on May 04, 2013, 07:49 pm

Quote from: dzlatev on May 04, 2013, 07:17 pm

Hello , SR staff !

I have case opened in resolution center that due in was on 1st of may. Is there a time frame period that you can confirm you need to review it . I am new to the "game" and actually got unlucky on my first order - reputed seller to had some issues sending goods and responding to my questions .

I take into account that SR is attacked for a while and it might be hard for you to work same as its hard for us buy/sell .

Thanks !

Dzlatev

Hi dzlatev,

The moderating staff here don't have access to the Silk Road system at all, so we cannot give you a time-frame for when SR Support will get to your issue.

However, once SR Support have dealt with the orders in resolution that were sent to them before yours they will deal with your issue. Please note that once orders are put into resolution that they won't auto-finalize so you can rest easy if that is concerning you.

You can read more about how the resolution process works on the SR Wiki here:

dkn255hz262ypmii.onion/wiki/index.php?title=The_ordering_process

http://dkn255hz262ypmii.onion/wiki/index.php?title=Frequently_Asked_Questions#Order_questions

Libertas

Title: Re: Resolution inquiry
Post by: scout on May 04, 2013, 07:56 pm

I'd also like to add that autofinalize AND resolution have been disabled until the site has been up for 48 hours uninterrupted.

Title: Re: Resolution inquiry
Post by: dzlatev on May 04, 2013, 08:06 pm

I get it now , thanks!

Title: Re: Resolution inquiry
Post by: Libertas on May 04, 2013, 08:26 pm

Quote from: scout on May 04, 2013, 07:56 pm

I'd also like to add that autofinalize AND resolution have been disabled until the site has been up for 48 hours uninterrupted.

I wasn't aware that resolution was disabled as well for that time period - thanks scout!

Title: Re: Resolution inquiry
Post by: scout on May 04, 2013, 08:49 pm

I only know because I had to ask for clarification about it.  :D