Silk Road forums
Support => Technical support => Topic started by: gunitbot6 on May 04, 2013, 02:45 am
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what happens if my package doesn't arrive before the finalize date, look slike it will auto finalize. Is that bad? do i need to go into resolve a day or two before it will auto finalize? im sonfused can soem oen explain how this works?
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Yes, you should go to resolution and ask for an extension if you have reason to believe the package has been sent.
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what happens if my package doesn't arrive before the finalize date, look slike it will auto finalize. Is that bad? do i need to go into resolve a day or two before it will auto finalize? im sonfused can soem oen explain how this works?
Never let your orders auto-finalize as this will negatively impact your purchasing stats.
Best practice is to enter resolution after day 10 (with 7 days left on the auto-finalize clock) and request a 5 day extension - this will kick in after day 17. Once an order is in the resolution center it will not auto-finalize; if the package arrives, simply finalize the order inside the resolution center. If it does not arrive, you can come to an agreement with your vendor (again, from inside the resolution center) for a resend or request a % refund which the vendor is free to accept or reject, and make a counter-resolution.
If an agreement cannot be made between the buyer and the vendor then a Silk Road Administrator will make a decision based on the information available to them.
Please keep in mind any policies your vendor might have regarding refunds etc. which should be taken into consideration before placing your order. And just further to what scout said above, if you believe your package has been sent or not, you should still enter the resolution center.
You can read more about the resolution process on the SR Wiki here:
http://dkn255hz262ypmii.onion/wiki/index.php?title=Frequently_Asked_Questions#Order_questions
http://dkn255hz262ypmii.onion/wiki/index.php?title=The_ordering_process
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I should also mention that DPR has disabled autofinalize and resolution until the site has been back up reliably for 48 hours.
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Thread locked as resolved.
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