Silk Road forums
Support => Customer support => Topic started by: TTa803 on May 03, 2013, 02:51 pm
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Hi, I bought a small amount of Bitcoin yesterday (.6), and transferred from my Bitstamp wallet to my SR account address around 1pm ET yesterday, but it still isn't showing up in my account.
I looked up my Bitstamp wallet ID on blockchain as some of the other threads here suggested, and it shows my Bitstamp account sending out the BTC, but the destination address isn't mine, and it appears to be part of a ~30 BTC transaction, along with 5 other addresses, to some account I have nothing to do with. Which is confusing, but then on the other hand, the last time I successfully funded my SR wallet (also via Bitstamp) blockchain shows it as part of a huge transaction involving about 40 different addresses, so maybe routing my transfer through a bunch of other people is standard practice?
That said, both times before that I've funded my account, the blockchain record just shows [my bitstamp address] ----> [my SR address].
So I'm confused. Anyone that can help explain this mess to me or help it get sorted out, I'd be very grateful. I assume even with the downtime on SR lately, having BTC floating in limbo somewhere for almost 24 hours is not usual?
Edit: I've also sent a message to support at Bitstamp, but haven't heard anything back yet.
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Hi, I bought a small amount of Bitcoin yesterday (.6), and transferred from my Bitstamp wallet to my SR account address around 1pm ET yesterday, but it still isn't showing up in my account.
I looked up my Bitstamp wallet ID on blockchain as some of the other threads here suggested, and it shows my Bitstamp account sending out the BTC, but the destination address isn't mine, and it appears to be part of a ~30 BTC transaction, along with 5 other addresses, to some account I have nothing to do with. Which is confusing, but then on the other hand, the last time I successfully funded my SR wallet (also via Bitstamp) blockchain shows it as part of a huge transaction involving about 40 different addresses, so maybe routing my transfer through a bunch of other people is standard practice?
That said, both times before that I've funded my account, the blockchain record just shows [my bitstamp address] ----> [my SR address].
So I'm confused. Anyone that can help explain this mess to me or help it get sorted out, I'd be very grateful. I assume even with the downtime on SR lately, having BTC floating in limbo somewhere for almost 24 hours is not usual?
Edit: I've also sent a message to support at Bitstamp, but haven't heard anything back yet.
Hi TTa803,
What you're seeing is the Silk Road tumbler in action. However, if you have changed your SR deposit address since making the Bitstamp withdrawal (by clicking 'get a new address') there may be an issue with the system not automatically crediting the correct Silk Road account; as a result, the transaction would have to be pushed through manually which does take some time depending on how busy SR Support are. Due to the recent downtime and ensuing issues, you can imagine how busy they are right now.
The BTC will likely hit your address eventually but it wouldn't do any harm to send SR Support a message to see exactly what's happening with it. I reckon it will have been credited even before they can get back to you though.
Libertas
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Thanks for responding, Libertas.
I googled Silk Road tumbler and now I think I get it, the essence is that transfers are rerouted through the system several times over so they can't be traced back to the source? And so I shouldn't be too worried that my transfer went out to an address I don't know and hasn't come back to me yet? That's reassuring.
However, I saw on some other threads people mention that the 'get new address' button might mess things up in the middle of a transfer, but I haven't changed my SR address or Bitstamp address since I started to use SR a couple of months ago, so it's not that. Hopefully nothing is really wrong and the system is just slow or backlogged because of the downtime.
I've sent a message to SR support as you suggested, so now I guess I'll just have to wait and see what they say or if the money turns up.
Cheers.
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Thanks for responding, Libertas.
I googled Silk Road tumbler and now I think I get it, the essence is that transfers are rerouted through the system several times over so they can't be traced back to the source? And so I shouldn't be too worried that my transfer went out to an address I don't know and hasn't come back to me yet? That's reassuring.
However, I saw on some other threads people mention that the 'get new address' button might mess things up in the middle of a transfer, but I haven't changed my SR address or Bitstamp address since I started to use SR a couple of months ago, so it's not that. Hopefully nothing is really wrong and the system is just slow or backlogged because of the downtime.
I've sent a message to SR support as you suggested, so now I guess I'll just have to wait and see what they say or if the money turns up.
Cheers.
Hi TTa803,
No problem, that's what I'm here for! :) Yes, the BTC themselves are 'tumbled' or 'mixed' so you don't actually get the same bitcoins that you actually sent credited to your account. Until it has passed 48 hours I wouldn't worry too much about not receiving them, assuming you're 100% sure you did send them to your Silk Road deposit address.
After about 24 hours I would send SR Support a message inquiring as to the status of the transaction (along with all necessary information such as deposit address and date / time of the transfer). They will respond when they get a chance to read your message - they are currently swamped due to the recent site issues - and will credit your account manually if needs-be.
Hitting 'get a new address' during a transfer can indeed cause problems, but so can not changing your SR deposit address for each new deposit! I believe that may be the case here. In future, always hit 'get a new address' before making a deposit, and wait 'til it reaches your account before hitting it again and making your next deposit.
As you've already messaged SR Support all you can do now is play the waiting game. If it's any consolation you're not the first person to experience a delay with a deposit, and you won't be the last (usually due to not following the correct deposit methodology); besides that, anyone that has ever had an issue like this where they did indeed send the BTC to their SR deposit address has had the issue resolved and their account credited.. :)
Libertas