Silk Road forums
Support => Customer support => Topic started by: android465764E on May 03, 2013, 08:45 am
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I've got about 30 transactions under my belt so far, all have passed without a hitch until my most recent order.
I've never had to resolve an order, and I've never auto-finalized, so I'd appreciate some advice on how to proceed...
On Thursday 25th I placed an order.
It was marked "in transit" on Friday 26th.
The listing specified next day delivery, so I was expecting it to arrive on Saturday 27th.
It didn't, and then that morning the first wave of the recent dDoS attacks began.
I was unable to contact the vendor until Tuesday 2nd.
They advised me that it had actually been sent out the day before, Monday 1st. As the listing specified 1st class post, I assumed it'd be here by now, even if it was posted only a couple of days ago.
In short, I ordered some product 7 days ago and it hasn't yet arrived - even though the vendor specified next day delivery.
Now, I messaged the vendor again asking about their re-ship policy. They said I had to wait 14 days before they would consider a package to be lost. Annoying, but fair enough.
However, they also asked me to "just finalize and I'll send you back your coins straight away". I politely said that I'm not going to finalize until I have some product in my hands. I've had no further response.
What would you suggest I do? The auto-finalize date is 10 days away, the vendor's 14 day missing shipment policy is 7 days away.
I've never had to use the "resolve" button before, but it looks like I may have to.
I'm in the UK, and in my eyes one week is plenty of time to get an order to someone.
If I hit resolve, what is the process? And how will it affect my stats?
The vendor has only been trading for a short time, and no longer has any active listings. I won't name them because I don't think that's relevant at this stage.
Advice please?
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do an extension of 10 days
an order from Holland to suth europe arrived to me after 25 days, usually takes 2-5 days
delays are unusual but possible, do not lose hope and wait
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I've got about 30 transactions under my belt so far, all have passed without a hitch until my most recent order.
I've never had to resolve an order, and I've never auto-finalized, so I'd appreciate some advice on how to proceed...
On Thursday 25th I placed an order.
It was marked "in transit" on Friday 26th.
The listing specified next day delivery, so I was expecting it to arrive on Saturday 27th.
It didn't, and then that morning the first wave of the recent dDoS attacks began.
I was unable to contact the vendor until Tuesday 2nd.
They advised me that it had actually been sent out the day before, Monday 1st. As the listing specified 1st class post, I assumed it'd be here by now, even if it was posted only a couple of days ago.
In short, I ordered some product 7 days ago and it hasn't yet arrived - even though the vendor specified next day delivery.
Now, I messaged the vendor again asking about their re-ship policy. They said I had to wait 14 days before they would consider a package to be lost. Annoying, but fair enough.
However, they also asked me to "just finalize and I'll send you back your coins straight away". I politely said that I'm not going to finalize until I have some product in my hands. I've had no further response.
What would you suggest I do? The auto-finalize date is 10 days away, the vendor's 14 day missing shipment policy is 7 days away.
I've never had to use the "resolve" button before, but it looks like I may have to.
I'm in the UK, and in my eyes one week is plenty of time to get an order to someone.
If I hit resolve, what is the process? And how will it affect my stats?
The vendor has only been trading for a short time, and no longer has any active listings. I won't name them because I don't think that's relevant at this stage.
Advice please?
Hi android465764E,
You are absolutely right not to finalise for this vendor. As you are well aware there is no need to finalise until you have the product you ordered in your hands, and it is as advertised on the vendor's listing.
Once you enter the resolution center the order will not auto-finalise.
The resolution process is very easy; you simply hit 'resolve' and you're taken directly to the resolution center. From there you have two options:
You can state your case and propose either an extension of X amount of days, or a refund - full or partial. The vendor is free to either accept or reject your proposal and offer a counter-proposal, just as you are free to accept or reject a vendor's proposal and offer a counter-proposal of your own.
If you request a refund when the auto-finalise date is not yet near then an Administrator will usually extend the resolution by 5 days, though this may not be the case given the shipping method that you paid for.
When an extension is agreed upon the issue will not come to the attention of an Administrator again until the extension period runs out. However, both parties are free to come to an alternative agreement within the resolution center during this time.
If an agreement cannot be reached between the vendor and the buyer then an Administrator will make a decision based on the information available to them. This decision is final. For this reason it is important to furnish all the evidence that you have to support your case during the resolution process.
Entering resolution itself will not affect your stats, however if you are issued a refund either full or partial, your refund rate will increase. You are also completely within your rights to name and shame this vendor as they are acting very suspiciously indeed.
Libertas
EDIT:
You can read more on the SR Wiki at the following links:
http://dkn255hz262ypmii.onion/wiki/index.php?title=Frequently_Asked_Questions#Order_questions
http://dkn255hz262ypmii.onion/wiki/index.php?title=The_ordering_process
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I've got about 30 transactions under my belt so far, all have passed without a hitch until my most recent order.
I've never had to resolve an order, and I've never auto-finalized, so I'd appreciate some advice on how to proceed...
On Thursday 25th I placed an order.
It was marked "in transit" on Friday 26th.
The listing specified next day delivery, so I was expecting it to arrive on Saturday 27th.
It didn't, and then that morning the first wave of the recent dDoS attacks began.
I was unable to contact the vendor until Tuesday 2nd.
They advised me that it had actually been sent out the day before, Monday 1st. As the listing specified 1st class post, I assumed it'd be here by now, even if it was posted only a couple of days ago.
In short, I ordered some product 7 days ago and it hasn't yet arrived - even though the vendor specified next day delivery.
Now, I messaged the vendor again asking about their re-ship policy. They said I had to wait 14 days before they would consider a package to be lost. Annoying, but fair enough.
However, they also asked me to "just finalize and I'll send you back your coins straight away". I politely said that I'm not going to finalize until I have some product in my hands. I've had no further response.
What would you suggest I do? The auto-finalize date is 10 days away, the vendor's 14 day missing shipment policy is 7 days away.
I've never had to use the "resolve" button before, but it looks like I may have to.
I'm in the UK, and in my eyes one week is plenty of time to get an order to someone.
If I hit resolve, what is the process? And how will it affect my stats?
The vendor has only been trading for a short time, and no longer has any active listings. I won't name them because I don't think that's relevant at this stage.
Advice please?
Hi android465764E,
You are absolutely right not to finalise for this vendor. As you are well aware there is no need to finalise until you have the product you ordered in your hands, and it is as advertised on the vendor's listing.
Once you enter the resolution center the order will not auto-finalise.
The resolution process is very easy; you simply hit 'resolve' and you're taken directly to the resolution center. From there you have two options:
You can state your case and propose either an extension of X amount of days, or a refund - full or partial. The vendor is free to either accept or reject your proposal and offer a counter-proposal, just as you are free to accept or reject a vendor's proposal and offer a counter-proposal of your own.
If you request a refund when the auto-finalise date is not yet near then an Administrator will usually extend the resolution by 5 days, though this may not be the case given the shipping method that you paid for.
When an extension is agreed upon the issue will not come to the attention of an Administrator again until the extension period runs out. However, both parties are free to come to an alternative agreement within the resolution center during this time.
If an agreement cannot be reached between the vendor and the buyer then an Administrator will make a decision based on the information available to them. This decision is final. For this reason it is important to furnish all the evidence that you have to support your case during the resolution process.
Entering resolution itself will not affect your stats, however if you are issued a refund either full or partial, your refund rate will increase. You are also completely within your rights to name and shame this vendor as they are acting very suspiciously indeed.
Libertas
EDIT:
You can read more on the SR Wiki at the following links:
http://dkn255hz262ypmii.onion/wiki/index.php?title=Frequently_Asked_Questions#Order_questions
http://dkn255hz262ypmii.onion/wiki/index.php?title=The_ordering_process
Thanks, that helps. I understand the process now.
tbh, as soon as the vendor asked me to finalize so he could refund (?) I knew something was up. I highly doubt I'll ever see any product. I just hope the decision maker finds in my favour.
Vendor's name is: MrAnonymousX
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Thanks, that helps. I understand the process now.
tbh, as soon as the vendor asked me to finalize so he could refund (?) I knew something was up. I highly doubt I'll ever see any product. I just hope the decision maker finds in my favour.
Vendor's name is: MrAnonymousX
Yeah as long as you stay in escrow you'll most likely receive a full refund, especially if others report similar circumstances. When he said he wanted you to finalise so he could refund you, he was talking about you finalising so that he could send the BTC directly back to you - it would seem that he had no intention of doing so in any event.
I've never heard of MrAnonymousX but with any luck others will see your posts and won't do business with him. Thank you for bringing this issue to the attention of the community, and I hope everything works out for you.
Locking this thread as resolved.
Libertas