Silk Road forums
Support => Customer support => Topic started by: ByronLegosi on May 03, 2013, 12:07 am
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Hi guys,
I'm just wondering what I can do about this one bad review.
I got a "1/5 Item never arrived" from someone who is ignoring my messages.
He might be right be he let it auto-finalise and there's nothing I can do!
ALL my other reviews are glowing 5/5s and I have 60+ transactions yet this 1 bad one has plunged my rating to 86!!
It's destroying business! I just want to resend or refund him but he's ignoring me. What can I do?
If nothing happens over the next week I'm just going to leave. I can't believe one person can destroy my business
like this just because they are bitter one paltry (<$20 btw) item didn't arrive and they didn't bother telling me.
Any help would be appreciated =)
Regards,
BL
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I'm sorry, but you can't just have bad reviews removed.
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I'm sorry, but you can't just have bad reviews removed.
Of course! I wouldn't dream of asking for that! I would like to know why one review out of 60+ has had a 14% effect on my score though. Also, is there a way to I don't know, force him to contact me?
I don't want it removed, I should have made that clear, I want advice on what "I" can do.
Thanks for quick reply though scout
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Nope, no way to force someone to respond. I guess I can't think of anything for you to do, but you could contact Vendor Support to ask about why that one review is weighing so heavily on your ratings.
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Yeh I submitted a support ticket. Hope it helps.
Thanks again Scout.
Goodnight!
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Okay, well then you've done all you can at this point! Hope you hear back from them soon! In the meantime, locking this thread as resolved.
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Sorry scout, I know you've locked this but I just wanted to post this here for the benefit of others that may be asking the same question.
How the feedback score is determined is outlined in the Silk Road Wiki, and it explains how one rating can affect a vendor's overall rating by a seemingly inordinate amount:
http://dkn255hz262ypmii.onion/wiki/index.php?title=Feedback_Score
Feedback Score
What is Feedback Scoring?
You may have noticed the (100) next some vendors names, this is their Feedback Score. This is a quick way of finding out how reputable a vendor is, a step to take before reading some of their actual feedback. This score is a weighted average, based on many aspect of their transactions. The weights are determined by a few factors, and here they are, in order of importance:
How active a buyer is in rating other vendors
The age of the rating
The price of the transaction
In order for a vendor's rating to appear next to their name, they must be reviewed enough for it to be a meaningful average. This requires roughly 10 reviews per month, but can be more or less depending of the weights of the reviews.
***The Formula***
The buyer activity weight is determined by finding the average and standard deviation of the log of the number of vendors reviewed by buyers who've ever left a review. If the log of the number of vendors reviewed by the buyer who left the feedback is greater than the average, the review has a "buyer activity" weight of the number of standard deviations above the average plus one. If it is below average, then the weight is the inverse of the number of standard deviations below the average minus one.
The age weight is found by raising 1.02337 to the power of the review's age in days and then inverting it. We got 1.02337 by making a review half as valuable after one month as one that's just been posted.
The price weight comes from the following formula: 0.2*log(0.02*($price)+1)+1 where $price is in dollars.
You then multiply the weights together to get the total weight for that review. Add up all of the weighted reviews and divide by the total weight to get the weighted average, then do 25*(1-avg) to get "percent positive reviews" metric.
To get the seller rank, we find the averages and standard deviations of the "percent positive feedback" and the log of the total weight of the reviews for all active sellers. We then average the number of standard deviations a seller has above or below the average with a 4 to 1 weight on their average feedback over their total weight. This is a seller's rating, and we rank everyone according to this rating.
There are a few little details left out for brevity, but that's basically it.
Libertas