Silk Road forums
Support => Customer support => Topic started by: insidethesun on May 01, 2013, 07:35 am
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I sent about $200 to my SR account a few hours before the site went down, I just managed to log in and the coins have not arrived. My Bitcoin Wallet says the transfer went through okay, the receiving address is exactly the same as my account (trust me, I've quadruple checked it, I have had about $7k sent to this address). The coins simply have not appeared in my SR account and are lost as far as I can tell.
Any help?
Thanks. ITS
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They aren't lost. Bitcoin transactions don't just get "lost" .... but you may need to get in touch with SR Support on the main site so they can look into it for you!
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can take several hours for the network to confirm the transaction, just be patient :P make some coffee, smoke some green.
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They aren't lost. Bitcoin transactions don't just get "lost" .... but you may need to get in touch with SR Support on the main site so they can look into it for you!
I understand, I will attempt to get into contact with SR Support on the main site when it stops timing out on me.
can take several hours for the network to confirm the transaction, just be patient :P make some coffee, smoke some green.
The transfer was confirmed on the 28th, I'm thinking the SR server is just being slow at receiving coins after all the down time, well I do hope. I still have a small amount of BTC in my account, which proves that I wasn't phished (I'm not that dumb).
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I sent about $200 to my SR account a few hours before the site went down, I just managed to log in and the coins have not arrived. My Bitcoin Wallet says the transfer went through okay, the receiving address is exactly the same as my account (trust me, I've quadruple checked it, I have had about $7k sent to this address). The coins simply have not appeared in my SR account and are lost as far as I can tell.
Any help?
Thanks. ITS
In order to prevent this from happening in future:
Before depositing BTC to your Silk Road account, always click 'get a new address', but be sure that no BTC are incoming at this time.
Wait until the funds that you sent have arrived before clicking 'get a new address' again and making your next deposit; changing your deposit address before the BTC have arrived can cause delays.
Libertas
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Before depositing BTC to your Silk Road account, always click 'get a new address
Libertas, is this something we should do every time? Just asking as this is the first I've heard this. Thanks.
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Before depositing BTC to your Silk Road account, always click 'get a new address
Libertas, is this something we should do every time? Just asking as this is the first I've heard this. Thanks.
Hi Squirrel,
Speaking from my own experience, if you follow the process I laid out in my previous posts there is very little chance that there will be a problem with a BTC deposit. I've sent almost $20,000 to my buyer account since I started using Silk Road with absolutely no problems whatsoever by following the system above.
I would recommend doing it every time, yes, as long as you're not waiting for a previous Bitcoin transfer to hit the account.
Libertas
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You can do it every time if you wish, but sometimes there are delays that cannot be avoided by getting a new deposit address. Sometimes there are just site-wide delays or other issues. If you haven't seen your coins within 24 hours, you'll need to send a message to SR Support on the main site so that they can look into the issue for you.
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You can do it every time if you wish, but sometimes there are delays that cannot be avoided by getting a new deposit address. Sometimes there are just site-wide delays or other issues. If you haven't seen your coins within 24 hours, you'll need to send a message to SR Support on the main site so that they can look into the issue for you.
Maybe I've just been lucky in that case! :) As scout says, messaging SR Support if there is a problem is the proper course of action to take.
Libertas
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Locking this thread now that the OP knows what to do if the BTC don't show up.