Silk Road forums

Support => Customer support => Topic started by: elmo00 on April 06, 2013, 09:16 pm

Title: [SOLVED] Resolution Center error (sends you to account page instead of accepting
Post by: elmo00 on April 06, 2013, 09:16 pm
There is an order that has been sent to the resolution center. The vendor offered a refund, yet when I go to accept it I am sent to my account page with the following message in red by my bitcoin address:
Error. Please log out, log back in and try again.

I have tried this a couple of times to no avail. What is going on?
Title: Re: Resolution Center error (sends you to account page instead of accepting refund)
Post by: scout on April 06, 2013, 09:30 pm
No idea!  Have you tried contacting SR Support over on the main site?
Title: Re: Resolution Center error (sends you to account page instead of accepting refund)
Post by: elmo00 on April 06, 2013, 09:44 pm
Yes, but I have not gotten a reply.

It is 'under review' status as of now because the vendor waited til the last minute to post the refund offer that he promised days ago.
Title: Re: Resolution Center error (sends you to account page instead of accepting refund)
Post by: samesamebutdifferent on April 06, 2013, 10:39 pm
I've never come across that before, as scout said you will need to wait for a response from SR support.
Title: Re: Resolution Center error (sends you to account page instead of accepting refund)
Post by: malinche on April 07, 2013, 01:47 pm
Can the vendor not just deposit the refund into your wallet?
Title: Re: Resolution Center error (sends you to account page instead of accepting refund)
Post by: fletsam on June 05, 2013, 04:26 am
Any solution to this?  If not, I'll open a support ticket.
Title: Re: Resolution Center error (sends you to account page instead of accepting refund)
Post by: Libertas on June 05, 2013, 10:50 am
Quote from: fletsam on June 05, 2013, 04:26 am
Any solution to this?  If not, I'll open a support ticket.

Hi fletsam,

As far as I am aware this issue is being worked on / is already resolved, but if it isn't, please do open a support ticket describing the issue that you are experiencing in as much detail as possible.

Libertas