You should definitely be able to log in to a new account that you created. Please note that the only active Silk Road address is [silkroadvb5piz3r.onion]; if you entered your Silk Road login credentials at any other URL or any other site it is likely that your account has been compromised. You should ensure that you always use a unique username and complex password that you do not use anywhere else, have not used before, and do not use it on any other marketplace. No, don't use PGP to encrypt your message to SR Support. PGP is only necessary for sensitive information. Libertas