I presume you're not having problems with your password, and you are using 'password' and 'PIN' interchangeably. That's absolutely fine but just to clarify, your 'password' is the code you use to access your account at the login page and your 'PIN' is the code you use when making orders and making withdrawals from your account. Please see the following section of the SR Wiki: http://dkn255hz262ypmii.onion/wiki/index.php?title=Frequently_Asked_Questions#I_forgot_my_PIN. You need your PIN for anything that involves moving your BTC. Thread locked as resolved. Libertas