Silk Road recommends that an order is placed into resolution if there is ANY issue with it - that is the only way we can protect you if something is / goes wrong; please see the SR Wiki here: http://dkn255hz262ypmii.onion/wiki/index.php?title=Frequently_Asked_Questions#My_order_hasn.27t_arrived_or_it.27s_not_what_I_expected. The instructions in the resolution center tell you to keep all communication about the resolution inside the resolution center so as an administrator has all the information available to them when making their decision. Libertas