Hi sclerogal, As explained in the help pop-up in the resolution center: You should also read the following SR Wiki entries: http://dkn255hz262ypmii.onion/wiki/index.php?title=The_ordering_process http://dkn255hz262ypmii.onion/wiki/index.php?title=Frequently_Asked_Questions#Why_is_my_refund_less.2Fmore_than_I_paid.3F Proposing a 25% refund means that you are asking for 25% of your funds to be returned to you - a refund is taken out of the funds that you paid into the escrow system. Once a resolution has been agreed between the relevant parties or decided upon by an administrator, the decision in the matter is final and the resolution is closed. This seems like a misunderstanding on your end as to how the refund process works; you thought that you were issuing the refund instead of the refund being issued to you. Unfortunately there's nothing that can be done in this instance as you agreed to receive a 25% refund by proposing that refund percentage. Libertas