Please see the SR Wiki here: http://dkn255hz262ypmii.onion/wiki/index.php?title=Frequently_Asked_Questions#I.27ve_already_finalized_my_order.2C_but_am_having_problems. If a buyer finalises an order despite not being 100% satisfied with it, there is unfortunately nothing that can be done. That is the idea behind the escrow system - to ensure that the customer has recourse should there be an issue with their order. Libertas