Hi shutdem, You have entered your password and PIN on a phishing site; please note that Silk Road will never ask you for your PIN, and you should not be attempting to access Silk Road on any site other than silkroadvb5piz3r.onion You will have to follow the reset process like everybody else - please do NOT store personal information in your Silk Road account. That is an outrageous thing to do! You can read more about the password reset process here: http://dkn255hz262ypmii.onion/wiki/index.php?title=Frequently_Asked_Questions#I_forgot_my_passphrase. You will then have to reset your PIN: http://dkn255hz262ypmii.onion/wiki/index.php?title=PIN Unfortunately there's nothing more than can be done from our end. You will simply have to message SR Support with the information they require (set out in the first link above) and wait for them to get back to you about it. Every member is responsible for their own security, and personal responsibility is key to keeping yourself safe here. Libertas