Hi sclerogal, You can read more about the ordering process here: http://dkn255hz262ypmii.onion/wiki/index.php?title=The_ordering_process And the resolution process here: http://dkn255hz262ypmii.onion/wiki/index.php?title=Frequently_Asked_Questions#How_are_resolutions_decided Please keep all communication inside the resolution center - do not communicate directly with the vendor about it - and ensure you propose a resolution before the two days remaining is up. If you're requesting a refund and you can't come to an agreement with the vendor by the due date then the administrator will make a decision on what will happen, taking a number of factors into consideration before doing so. Administrator decisions are final. Libertas