As scout has stated, the administrator presiding over the resolution can see the messages if necessary. Please note that it is the administrator that decides on the amount of the refund given, not the vendor's refund policy. That is taken into account, however, as you infer agreement with a vendor's policies by placing an order with them. That goes for privately arranged refund policies as well, but the administrator would most likely settle on the refund that the vendor has stated he would provide in this instance. Please see the SR Wiki entry here: http://dkn255hz262ypmii.onion/wiki/index.php?title=Frequently_Asked_Questions#How_are_resolutions_decided Thread locked as resolved. Libertas