Hit the 'report this vendor' link on their vendor profile and explain what's happened in the box provided - as scout said though, BTC exchanges are are not recommended here so there's not much that can be done other than reporting the vendor using the link provided, and perhaps also messaging Vendor Support from your main vendor account to add some credence to your side of the story. A lot of people seem to be having issues with this particular vendor. As stated above, please use the 'report this vendor' button on their vendor page. Libertas